Senior User Experience Designer

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Work you'll do

As a Senior User Experience Designer on the Customer Strategy & Design team, you will be responsible for…

• Plan and lead qualitative research, including interviews, contextual inquiry, usability studies, and synthesis, to answer key questions and validate assumptions.
• Translate findings into actionable artifacts such as journey maps, service blueprints, personas, user archetypes, and prioritized opportunities.
• Apply human-centered design methods to create and refine user flows, wireframes, prototypes, and design recommendations.
• Partner with designers, product and delivery teams, subject-matter experts, and client stakeholders to connect insights with delivery decisions.
• Present research and design work to varied audiences, clearly communicating evidence, limitations, trade-offs, and recommendations.
• Facilitate productive conversations across differing priorities and complex topics while upholding research quality, participant care, and continuous improvement within the HCD practice.

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to mentor and provide clear guidance to others

The team

Deloitte’s Government & Public Services (GPS) practice – our people, ideas, technology and outcomes – is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our Customer Strategy & Design team discovers, designs, and prototypes customer growth strategies and innovation portfolios.

Qualifications

Required:

• Bachelor's Degree
• 4+ years of experience using Figma, Adobe Creative Cloud, and design system libraries for user experience design, service design, product design, or digital design
• 1+ years of experience leading multidisciplinary design teams for digital product or service delivery
• 1+ years of experience leading design work for large-scale digital transformation programs in government or public sector environments
• 1+ years of experience leading stakeholder workshops, design sprints, or co-creation sessions with client teams
• Ability to travel 0-25%, on average, based on the work you do and the clients and industries/sectors you serve.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred:

• A strong design portfolio
• 1+ years of experience designing digital products and services aligned with accessibility standards, including Section 508 and Web Content Accessibility Guidelines (WCAG) 2.1
• 1+ years of experience translating user research into journey maps, wireframes, prototypes, and service blueprints
• 1+ years of experience supporting proposals, pursuits, or business development activities for public sector work
• 1+ years of experience leading modernization of legacy digital platforms or service experiences
• 1+ years of experience using Generative Artificial Intelligence tools to accelerate design workflows, support research synthesis, ideation, content development, or design iteration
• 1+ years of experience supporting minimum viable product launches, feature releases, or maintenance releases
• 1+ years of experience collaborating with developers, business analysts, and project managers across the product lifecycle
• 1+ years of experience designing iOS and Android mobile applications, including work aligned to Material Design and Human Interface Guidelines
• 1+ years of experience using motion design tools such as Adobe After Effects, Principle, or Framer

For individuals assigned and/or hired to work in California, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to California and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $110,700 to $218,300.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.