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Toss

Fintech super-app for payments and banking

Consumer Protection Manager - Policy/Planning

Regulatory Compliance & EthicsConfirmed live in the last 24 hours
Full-timeSeoul, South KoreaNo salary listedIn-person

About the Job

Requirements

  • A career background in the financial industry and a general understanding of banks and financial products are required; understanding of banking is preferred.
  • A general understanding of the Financial Consumer Protection Act and internal controls for financial consumer protection is required.
  • Hands-on experience in financial consumer-protection internal-control work, such as inspections, prior consultations, or policy improvements, is required.
  • Document-writing skills sufficient to prepare reports and maintain records of financial consumer-protection internal-control activities are required.

Responsibilities

  • Conduct prior consultations on financial consumer protection for financial product development, product information, product descriptions, marketing activities, and advertisements.
  • Monitor whether the bank sells financial products in compliance with laws and internal regulations related to financial consumer protection and appropriately carries out consumer-protection activities.
  • Identify improvements to financial product sales procedures through monitoring results, consumer feedback, and other channels, and coordinate with responsible teams to implement improvements.
  • Handle responses to financial consumer-protection assessments.
  • Collaborate with team members on activities that support effective internal controls for financial consumer protection.

Desired Qualifications

  • Ability to collaborate smoothly with colleagues across different areas, including product teams.

About the Company

Toss

Fintech super-app for payments and banking

Toss is a South Korean financial services platform that started as a peer-to-peer money transfer service and has grown into a digital 'super app' for personal finance. Its products are accessed through one mobile interface that unifies bank accounts, credit cards, loans, investments, and other financial services, including its own Toss Bank and Toss Securities. It differentiates itself by offering a broad, integrated ecosystem—combining digital banking, asset management, and brokerage services under one roof and running its own banking and securities units. Its goal is to become the leading consumer finance platform in South Korea while expanding its user base globally.

Company size
1,001-5,000
Company stage
Series G
Total funding
$1.5B
Headquarters
Seoul, South Korea
Founded
2011

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