Assistant Director of Housekeeping

Job Description

Assistant Director of Housekeeping

The Assistant Director of Housekeeping is responsible for supporting the Director of Housekeeping in overseeing the daily operations of the Housekeeping Department, ensuring the highest standards of cleanliness, hygiene, presentation, and guest satisfaction throughout the hotel. The role assists in managing departmental resources, supervising colleagues, maintaining brand standards, and ensuring efficient and seamless housekeeping operations.

What you will be doing:

Operational Management

• Assist in overseeing the daily operations of the Housekeeping Department, including guest rooms, public areas, and back-of-house areas.
• Ensure all guest rooms are cleaned, inspected, and released according to hotel standards.
• Monitor room cleanliness, maintenance conditions, and overall presentation.
• Ensure effective coordination of room assignments and daily housekeeping activities.
• Conduct regular inspections of guest rooms, corridors, public areas, and service areas.
• Ensure timely room readiness in coordination with Front Office.

People Management & Leadership

• Supervise, coach, and develop Housekeeping Managers, Supervisors, and operational colleagues.
• Assist with recruitment, selection, onboarding, and training of new colleagues.
• Conduct performance evaluations and provide constructive feedback.
• Identify training needs and implement development initiatives.
• Monitor attendance, grooming, discipline, and productivity.
• Support employee engagement, motivation, and retention initiatives.

Quality Assurance & Brand Standards

• Ensure compliance with hotel brand standards and housekeeping SOPs.
• Conduct regular quality inspections and implement corrective actions.
• Maintain high standards of cleanliness, hygiene, and presentation.
• Prepare the department for internal and external quality audits.
• Monitor guest feedback and implement service improvement initiatives.

Financial & Inventory Management

• Assist in preparing and monitoring departmental budgets.
• Control operating expenses, including cleaning supplies, chemicals, linen, and guest amenities.
• Monitor inventory levels and ensure effective stock management.
• Minimize wastage and ensure appropriate utilization of departmental resources.
• Monitor labour productivity, overtime, and staffing requirements.

Guest Experience & Satisfaction

• Ensure prompt and professional responses to guest requests and complaints.
• Support the team in resolving housekeeping-related service issues.
• Ensure special arrangements and VIP room requirements are delivered accurately.
• Monitor guest satisfaction scores and identify opportunities for improvement.
• Maintain strong communication with Front Office and Guest Relations.

Health, Safety & Compliance

• Ensure compliance with health, safety, and hygiene regulations.
• Monitor the correct handling and storage of cleaning chemicals.
• Ensure colleagues follow safety procedures and use appropriate PPE.
• Conduct regular workplace safety inspections.
• Report and follow up on maintenance issues and workplace hazards.
• Ensure lost and found procedures are consistently followed.

Interdepartmental Coordination

• Coordinate with Front Office regarding room status, priorities, and guest requirements.
• Liaise with Engineering to ensure timely resolution of maintenance issues.
• Coordinate with Laundry to maintain sufficient linen availability and quality.
• Work closely with Security regarding lost and found and incident reporting.
• Collaborate with HR and Learning & Development on staffing, engagement, and training initiatives.

Qualifications

• Diploma or Bachelor's degree in Hospitality Management or a related field.
• Minimum 5–7 years of housekeeping experience in the hospitality industry.
• Previous experience in a supervisory or managerial position within a luxury hotel.
• Experience managing large teams and high-volume hotel operations.
• Strong understanding of housekeeping SOPs, cleaning standards, and hotel operations.
• Knowledge of housekeeping management systems and hotel PMS.
• Excellent communication, organizational, and leadership skills.
• Strong financial awareness and inventory management capabilities.

Additional Information