Guest Services Representative

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

The Guest Services Representative serves as the first point of contact for the Iowa Events Center, providing exceptional customer service and professional communication to all callers and visitors. This on-call, per-event position is responsible for answering and directing incoming calls, responding to inquiries, and assisting guests with event-related information in a courteous and efficient manner. The Guest Services Representative will maintain a thorough knowledge of current and upcoming events, facility operations, and staff contacts to ensure accurate information and prompt assistance. In addition, this role supports internal departments by routing calls to appropriate personnel, relaying messages, and providing general administrative support as needed. The ideal candidate demonstrates strong communication skills, attention to detail, and the ability to manage multiple inquiries while maintaining a friendly and professional demeanor at all times.

This role will pay an hourly rate of $13.00. 

Benefits for Part-Time Roles: 401(k) Savings Plan and 401(k) Matching.

This position will remain open until December 25, 2026.

• Answer incoming calls to the Iowa Events Center.
• Assist guests or clients with general questions.
• Assist with lost and found.
• Perform filing or other office-related work.
• Provide excellent customer service assistance to internal and external clients.

• Serve as the first point of contact for guests and callers, providing courteous and professional customer service at all times.

• Answer and direct incoming phone calls to appropriate departments or personnel efficiently and accurately.

• Provide event-related information, including schedules, ticketing details, parking, and facility policies.

• Greet and assist on-site visitors, ensuring a positive and welcoming experience.

• Maintain up-to-date knowledge of current and upcoming events taking place at the Iowa Events Center.

• Record and relay accurate messages to staff when necessary.

• Operate multi-line phone systems and ensure calls are handled promptly and professionally.

• Communicate effectively with internal departments to support seamless event operations.

• Assist with general administrative and clerical tasks, such as updating contact lists, preparing materials, and maintaining logs.

• Report any guest concerns, safety issues, or facility problems to the appropriate supervisor.

• Uphold the Iowa Events Center’s standards for professionalism, customer service, and confidentiality.

• Perform other duties as assigned in support of event operations and guest services.

• High school diploma/GED or equivalent preferred.
• Exceptional customer service skills—outgoing and friendly personality required.
• Ability to communicate clearly and concisely, both orally and in writing.
• Ability to work independently and as part of a team.
• Ability to work in a high-pressure, fast-paced environment.
• Ability to work a flexible schedule, including nights, weekends, and holidays, as events require.
• Ability to multitask while maintaining strong attention to details.
• Working knowledge of Microsoft Word, Excel, and Outlook.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.