Client Service Representative

<p>Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at <a target="_blank" href="https://www.tranetechnologies.com/">Trane Technologies</a>, and through our businesses including <a target="_blank" href="http://www.trane.com/index.html">Trane®</a> and <a target="_blank" href="http://www.thermoking.com/na/en.html">Thermo King</a>,  sustainability is not just how we do business—it is our business.  Do you dare to look at the world's challenges and see impactful possibilities?  Do you want to contribute to making a better future?  If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.</p><p></p><p>Learn about our <a target="_blank" href="http://careers.tranetechnologies.com/global/en/benefits">benefits</a> designed for you to Thrive at work and at home. </p><p></p><p>We boldly go.</p><p></p><p style="text-align:left"><b>Where is the work:</b></p>Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.<p> </p><p> </p><p><b>What's in it for you:</b><br />The Client Service Representative delivers exceptional service and support to our customers by executing the service agreement renewal process, providing quotations and following up on submitted leads.  This role is important to meeting the financial and business goals for the Region’s service business.  Reporting to the Service Leader, this role sits on the sales team and partners closely with the operations team.  Responsible for contract renewal, scope expansion, improving customer satisfaction and ensuring contractual obligations are being met. Identifies opportunities for growth and sales in assigned customer portfolio and partners with the sales team as required. Works with account team(s) to develop innovative solutions that provide a profitable, measurable, and repeatable value. This position includes sales work at client’s facilities. Duties include making sales or obtaining order or contracts for services. This position is based in our West Palm Beach, FL office.</p><br /><p> </p><p><b>What you will do:</b></p><ul><li style="color:black !important"><span style="color:#000000">Responsible for customer satisfaction, retention, and growth for assigned portfolio mostly consisting of small service agreement customers and house accounts, including the identification and execution of additional service opportunities</span></li><li style="color:black !important"><span style="color:#000000">Delivers growth by prospecting for other non-agreement customers; sources may include cold calls, leads linkage, quick quotes, equipment and connectivity reports along with new lead management.</span></li><li style="color:black !important"><span style="color:#000000">Responsible for T & M and Quoted Job pull-through opportunities, working with the estimating team on the proposals and delivering proposals to the customer in a time frame to meet their needs.</span></li><li style="color:black !important"><span style="color:#000000">Drives the account management process for assigned portfolio, which includes development of customer account profiles, account strategies, service delivery plan, customer budget planning and scheduled customer visits.</span></li><li style="color:black !important"><span style="color:#000000">Identifies and communicates issues, business goals and objectives on all assigned accounts.</span></li><li style="color:black !important"><span style="color:#000000">Responsible for responding within 24-hours to all customer inquiries and concerns.</span></li><li style="color:black !important"><span style="color:#000000">Responsible for reviewing the financial performance of all assigned accounts on a weekly basis and provide a correction plan for poor performing service agreements to include AR follow up.</span></li><li style="color:black !important"><span style="color:#000000">Responsible for meeting department growth plans by selling and expanding customer base.</span></li><li style="color:black !important"><span style="color:#000000">Responsible for customer assurance regarding equipment up-time and reliability.</span></li><li style="color:black !important"><span style="color:#000000">Assists in creating standard work / cadence for meeting customer needs.</span></li><li style="color:black !important"><span style="color:#000000">Assists Account Managers with strategic customers as assigned.</span></li><li style="color:black !important"><span style="color:#000000">Ensures customer opportunities are entered into Salesforce accurately and that the sales pipeline is actively reflected.</span></li><li style="color:black !important"><span style="color:#000000">Other duties as assigned.</span></li></ul><ul><li>This role has been designated as <b>on-site</b> unless customer demands require you to be offsite. </li></ul><br /><p><b>What you will bring:</b></p><ul><li style="color:black !important"><span style="color:#000000">Certificate/degree from college or technical school with two (2) years related experience and/or training; or three (3) years of related experience and/or training with HS Diploma/GED</span></li><li style="color:black !important"><span style="color:#000000">Competencies:  strong customer orientation towards focus, service, and relationship building, problem solving and critical thinking particularly under situational pressure, self starting and initiative, financial acumen, collaboration and teamwork, adaptability and agility, results orientation</span></li><li style="color:black !important"><span style="color:#000000">Must be able to communicate effectively in person, by phone and through written communication.</span></li><li style="color:black !important"><span style="color:#000000">Must be proficient with use of the telephone and voice mail, the computer, and other office equipment.</span></li><li style="color:black !important"><span style="color:#000000">Able to work extended hours on occasions when required.</span></li><li style="color:black !important"><span style="color:#000000">Physically able to attend to customer sites as required.</span></li><li style="color:black !important"><span style="color:#000000">Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to:</span></li><li style="color:black !important"><span style="color:#000000">DUI, Hit & Run, License Suspension, Reckless / Carless Driving, or multiple smaller infractions or preventable collisions in the previous 3 years.</span></li></ul><p></p><p><b>Annual Base Salary Range or Hourly Base Pay Range:</b></p>$41,000.00 - $82,809.99<p><b>Compensation Type:</b></p>Salary<p><b>Incentive Eligible:</b></p>No<p><b>Sales Commission Eligible:</b></p>No<p></p><p><b>Disclaimer</b>: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience,  travel requirements, and union designation.   Our compensation range is generally based on the national average for the country.  Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.</p><p></p><p><b>Thrive at work and at home:</b></p><br /><ul><li>Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!</li><li>Family building benefits include fertility coverage and adoption/surrogacy assistance.</li><li>Paid time off includes  up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave. </li><li>401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.    </li></ul><br /><p>Disclaimer:  Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations</p><br /><p><b>Safety Sensitive Role:</b></p>No<p>The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.</p><p></p><p>We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.</p>