Relationship Manager Senior 2
$92.1k - $156.9k/yr+ Bonus + Commission
Expert
Bachelor's
San Francisco, CA, USA
In PersonRegular in-market collaboration with financial advisors is required.
Finance & BankingRetail & Commercial Banking
About the job
Requirements
- A bachelor's degree or equivalent is required.
- A minimum of 10 years of direct sales experience is required.
- A minimum of 10 years of experience in a financial institution is required.
- Deep knowledge of banking products for personal and business clients, particularly offerings for small business clients.
- A strong understanding of the regulatory environment and deep knowledge of CIP and KYC.
- Understanding of the economic environment and its impact on clients.
- Ability to review financial statements to assess clients' financial health and advise accordingly.
- Ability to negotiate and maintain profitable relationships while balancing bank and client needs.
- Knowledge of the bank's policies, procedures, and regulatory obligations.
- Must be in good standing under the SAFE Act and registered or licensed with the Nationwide Mortgage Licensing System and Registry, or be able to register under the SAFE Act; must remain in good standing.
Responsibilities
- Acquire and facilitate new small business and personal relationships while managing a portfolio of existing clients to achieve sales goals for deposits, lending, and fee income, and manage sales and credit pipelines effectively.
- Develop a defined strategy for engaging RBC USWM Financial Advisors and other internal and external partners to obtain client introductions, provide education, and follow up to ensure introductions are fully qualified.
- Manage a portfolio of existing clients and deepen client relationships through cross-selling, often with RBC USWM Financial Advisors and other SME relationship colleagues.
- Deliver a consistent client experience by meeting client needs, resolving escalations appropriately, and addressing key areas of client need.
- Continuously develop banking acumen and sales practices through collaboration with SME colleagues and use of internal training resources.
- Develop a holistic view of client needs by drawing insights from data to provide financial advice, strategies, products, and solutions; conduct discovery with existing clients to grow deposits, credit, and services.
- Maintain awareness of policy and procedure updates, stay within delegated lending authorities, make decisions consistent with bank policies and applicable regulations, and manage associated risks effectively.
- Interact professionally with all levels of City National Bank and RBC personnel, corporate clients, and bank clients while providing quality client service.
- Understand clients' circumstances and growth ambitions, build trust, and steward relationships through advice and solutions tailored to their evolving needs.
- Represent the bank by participating in civic and community affairs, business and industry organizations, and other professional activities as appropriate.
- Comply with bank operational and credit policies, procedures, and regulatory requirements, including the Bank Secrecy Act, Know Your Client, Community Reinvestment Act, and fair lending practices.
- Manage an intermediate- to large-sized business banking portfolio with moderate to high complexity.
- Grow the portfolio, including loans, deposits, and fee income.
- Maintain existing customers, develop new business, exercise credit judgment, and structure loans, as applicable.
- Address customers' complex lending requirements, often involving term loan agreements or revolving credit lines.
- Monitor accounts to identify potential credit problems and ensure proper loan documentation.
- Manage a portfolio typically ranging from $20 million to $40 million.
About the company
City National Bank provides personalized banking, investment and trust services to individuals and businesses, managing $93 billion in assets and $106 billion in client investment assets. It delivers traditional banking, wealth management and fiduciary services through branches and private-banking relationships, using advisers and digital tools to coordinate banking and asset management. The bank differentiates itself with a strong local footprint in key West Coast and select U.S. markets, a close integration with its parent Royal Bank of Canada, and a track record of community giving. Its goal is to help clients grow and protect their wealth while supporting the communities it serves and expanding its market reach through trusted advisory services.
Company Size
5,001-10,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Los Angeles, California
Founded
1953
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Simplify's Take
What believers are saying
- RBC reported Q3 2026 City National net income of $184 million, with 8% loan growth.
- City National added ten private bankers on August 25, 2026, deepening California wealth coverage.
- Chad Lloyd joined September 10, 2026, to scale RBC U.S. Mortgage nationally.
What critics are saying
- DOJ's $31 million redlining settlement still shadows mortgage growth and compliance through 2026.
- OCC's $65 million penalty exposed weak controls; another examiner escalation threatens capital and expansion.
- Miami foreclosure suits against the Alexanders show credit losses can erupt in niche relationship lending.
What makes City National Bank unique
- RBC-backed City National pairs boutique service with North American balance-sheet scale.
- Its franchise spans entertainment, sports, private banking, and commercial lending across high-net-worth California.
- City National managed or administered $112 billion client investment assets as of April 30, 2026.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Company Match
- Tuition Reimbursement
- Paid Vacation
- Paid Sick Leave
- Fertility Treatment Support
- Family Planning Benefits