Senior Partner Customer Success

About Maersk

A.P. Moller – Maersk is an integrated logistics company working to connect and simplify our customers’ supply chains. Through our global network and end‑to‑end logistics capabilities, we help customers manage complex supply chains and move goods across the world. With a presence in more than 130 countries, Maersk offers a dynamic, international environment where collaboration, customer value, and continuous learning are at the core of how we work. Joining Maersk means becoming part of a diverse, performance‑driven organisation committed to innovation, sustainability, and creating resilient logistics solutions for the future.

As a Customer Success Partner, you are responsible for developing customer relationships that promote retention and loyalty. You will work actively together with the Country and Area Sales Teams to ensure that assigned customers achieve their expected business outcomes with our Maersk solutions.

Through effective relationship building and developing a strong understanding of your customers, you will have the opportunity to present our products and value propositions, contributing to the overall volume and revenue targets for the business.

Key Responsibilities

• Support Sales Representatives and build long‑term trusting relationships with customers to ensure they realize full value from their investment with Maersk
• Ensure internal alignment on customer goals and marketing strategies; partner with cross‑functional Maersk teams to develop and execute omni‑channel digital marketing strategies that maximize value for customers
• Continually assess customer progress toward stated goals and drive expected results in the areas of adoption, usage, business value, friction, and overall relationship
• Act as a customer advocate, ensuring customer needs are met and account issues are resolved quickly, leveraging resources from across the company as needed
• Manage the tender handling process and coordinate with TCM to ensure a comprehensive and competitive offer is submitted to customers
• Coordinate the L&S quoting and contracting process with relevant stakeholders; ensure timely contract renewals and effective contract management.

We Are Looking For

• Experience in account management execution
• Previous experience working in a logistics or shipping company is required to ensure strong commercial understanding
• Commercial knowledge and high‑level logistics product understanding
• Ability to build relationships, both with customers and internal stakeholders
• A customer‑centric problem solver, able to create effective solutions
• Demonstrates a strong willingness to learn and develop new skills
• Excellent communication skills in English; knowledge of Czech would be an advantage.

If you have been reading so far, we are glad to see you are interested! If you can see yourself in this role, we are very much looking forward to your application!

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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