Team Lead – Quality and Process Excellence

About US:

 

Foundation AI is the only Ai- Native documents intake automation platform serving the claims and litigation industries. Founded in 2019 by a team of lawyers and data scientists, Foundation AI processes millions of documents each month for hundreds of US law firms, including many of the largest and most respected plaintiff and injury law firms in the country. Find out more at  www.foundationai.com.

 

Job Overview:

The Team Lead – Quality Management & Training will be responsible for driving quality standards, process excellence, and capability development within the AI Automation team. This role will focus on establishing effective quality monitoring frameworks, identifying process gaps, improving operational efficiency, and developing structured training programs to enhance team performance.

The individual will work closely with operations leadership, audit teams, and other stakeholders to strengthen quality practices, improve accuracy, ensure process consistency, and build a culture of continuous learning and improvement. The role will also involve leading a team of 10–15 individuals, monitoring performance, and ensuring alignment with organizational and customer expectations.

 

Key Responsibilities:

. Quality Management & Assurance

• Establish and maintain quality standards, audit frameworks, and evaluation parameters.
• Monitor quality performance, identify recurring errors, and drive corrective and preventive actions.
• Conduct root cause analysis (RCA) and internal/external quality calibrations.
• Track quality metrics and drive initiatives to improve accuracy and reduce errors.

 Process Excellence & Improvement

• Identify process gaps, operational bottlenecks, and opportunities for improvement.
• Drive continuous improvement initiatives to enhance process efficiency and accuracy.
• Develop and maintain SOPs, process guidelines, and quality checklists.
• Implement best practices and monitor the effectiveness of process improvements.

Training & Development

• Identify training needs through quality audits, performance trends, and process feedback.
• Develop and deliver onboarding, refresher training, and targeted learning programs.
• Conduct PKTs and assessments to evaluate process knowledge and competency.
• Measure training effectiveness and drive continuous employee upskilling.

Team Management & Leadership

• Lead and manage a team of 10–15 auditors, ensuring effective execution of quality and training activities.
• Conduct regular 1-on-1s, performance reviews, and team connects.
• Mentor team members and foster a culture of accountability and continuous improvement.

Performance Monitoring & Reporting

• Track quality, productivity, audit scores, and training effectiveness metrics.
• Prepare MIS reports and quality dashboards for senior leadership.
• Highlight performance gaps and ensure timely implementation of improvement plans.

Stakeholder Management

• Collaborate with operations, audit teams, and leadership to drive quality initiatives.
• Participate in client quality reviews and calibration sessions.
• Address quality-related concerns and coordinate corrective actions.

Skills & Qualifications

Mandatory Requirements

• Minimum 6+ years of experience in document review, document processing, data verification, or a related operations domain.
• Minimum 2 years of team management experience in a leadership or supervisory role.
• Strong understanding of quality monitoring, quality assurance, auditing, and error identification.
• Experience in identifying process gaps, conducting root cause analysis, and implementing corrective actions.
• Hands-on experience in conducting training sessions, refresher training, knowledge assessments, and employee upskilling.
• Ability to develop and maintain SOPs, process documentation, quality checklists, and training materials.
• Experience in tracking quality metrics, preparing MIS reports, and presenting performance insights.
• Strong analytical, critical-thinking, and problem-solving abilities.
• Excellent communication, stakeholder management, and team leadership skills.
• Ability to manage multiple priorities and work across different shifts.

Preferred Qualifications

• Lean Six Sigma Green Belt certification or equivalent process improvement certification.
• Knowledge of Lean methodologies, continuous improvement frameworks, and process excellence practices.
• Experience in implementing quality improvement initiatives and structured training frameworks.
• Exposure to document extraction tools, AI-driven document processing, or legal document review operations.
• Experience developing quality dashboards, audit scorecards, and training effectiveness metrics.

Education

A Bachelor’s degree or equivalent qualification even LLB (minimum 12+3 years of formal education) in any discipline is required.

 

Our Commitment:

Foundation AI is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic. Our hiring decisions are based solely on qualifications, merit, and business needs at the time.

 

For any feedback or inquiries, please contact us at [email protected]

Learn more about us at www.foundationai.com