Customer Journey Labs Software Engineer

Job Description

Purpose of the role

To design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues. 

Accountabilities

• Development and delivery of high-quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance.
• Cross-functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives.
• Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing.
• Stay informed of industry technology trends and innovations and actively contribute to the organization’s technology communities to foster a culture of technical excellence and growth.
• Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions.
• Implementation of effective unit testing practices to ensure proper code design, readability, and reliability.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

PING ID: Software Engineer – AVP

Role Overview

We are looking for an experienced AVP Software Engineer who can lead the design, development and delivery of secure, scalable and resilient applications, with primary accountability for PING ID Solutions. This role combines hand-on engineering, technical oversight, project delivery ownership across entire PING ID.

You will be responsible for building high-performing teams, drive engineering excellence through modern architecture, High-quality engineering, automation, security, CICD and operational best practices while leading, developing and contributing to a high-performing mobile engineering team to deliver high-quality customer experiences.

Key Responsibilities

• Lead the design, development and support of secure, scalable and high-performing applications.
• Hands-on in software engineering activities, including Coding, solution design, code reviews, architecture governance, troubleshooting and technical delivery.
• Define and implement engineering standards, patterns and development best practices.
• Drive adoption of modern CI/CD pipelines, automated testing, security controls and release automation.
• Collaborate closely with Product Owner, Solution Architect, Security, Platform and QA teams to deliver integrated digital solutions.
• Ensure compliance with enterprise security, risk, governance and regulatory requirements.
• Guide architectural discussions and ensure solutions are scalable, maintainable, secure, and aligned to engineering standards.
• Provide technical leadership across various technologies like PING ID, Java, JavaScript, API, Docker, Google Cloud and secure code engineering.
• Mentor and coach team on career development through feedback, technical assistance performance management and development planning.
• Foster a culture of collaboration, accountability, continuous improvement, and engineering excellence.
• Support recruitment, onboarding, and team growth initiatives.
• Champion DevSecOps practices, observability, reliability engineering and operational excellence across the mobile landscape.
• Promote knowledge sharing through code reviews, technical discussions, pairing sessions, and documentation.
• Balance technical excellence with delivery commitments and business outcomes.

Software Engineering

• Experience working within large-scale, complex, or long-lived mobile codebases.
• Strong understanding of software architecture, maintainability, and modern engineering practices.
• Strong advocate of clean, testable, and maintainable code.
• Experience balancing technical quality, operational stability, performance, and delivery objectives.

Leadership & Collaboration

• Comfortable providing technical guidance, code reviews, and architectural direction.
• Strong communication, stakeholder management, and influencing skills.

·       Experience driving a culture of engineering excellence and continuous improvement.

• Excellent verbal and written communication skills.
• Strong stakeholder management and influencing capabilities.
• Strong analytical and critical thinking skills.
• Collaborative and inclusive leadership style.
• Customer-focused mindset with strong attention to quality.

Key Technical Skills and Experience

Must Haves:

• Ability to design, build, test, and operate production services using technologies such as ProofID Skillset, Java, JavaScript, Google Cloud, Docker, and Kubernetes, together with the desire to broaden your expertise.
• Ability to use AI engineering tools to accelerate research, code understanding, prototyping, implementation, and documentation while applying sound engineering judgment
• Experience building production services, distributed systems, or shared platform capabilities
• Experience designing and implementing APIs, RESTful services, integration contracts, and data or domain models
• Experience turning requirements and ambiguous problems into designs, prototypes, and production-ready solutions
• Experience with authentication, authorization, and identity management
• Ability to communicate technical decisions clearly, collaborate across teams and time zones, and support other engineers through feedback and knowledge sharing
• Experience with OAuth 2.0, OpenID Connect, token exchange, policy systems, delegated administration, or identity data modelling

Good to have:

·       Experience with AI agent identity and non-human identity

·       Familiarity with MCP, agent skills, and other agent integration concepts

·       Experience working across multiple codebases, teams, or product areas to ship cohesive outcomes

·       Experience with distributed systems at scale

·       Experience working as part of an international team

·       Experience contributing to technical designs and proof of concept work

·       Strong understanding of application architecture, dependency management, and maintainable code design.