Assistant Grocery Manager

Position Summary
The Assistant Grocery Manager supports the Grocery Manager in overseeing daily grocery department operations, maintaining product availability, merchandising standards, inventory accuracy, and excellent customer service. This position assists with leading grocery associates, coordinating stocking activities, managing inventory, controlling shrink, and ensuring the department remains clean, organized, properly stocked, and customer-ready.

Key Responsibilities

• Assist with overseeing daily grocery department operations and workflow.
• Help coordinate stocking, replenishment, merchandising, and backroom activities.
• Ensure shelves, displays, endcaps, and promotional areas are properly stocked, faced, organized, and customer-ready.
• Monitor product availability and respond promptly to low-stock and out-of-stock conditions.
• Provide friendly, courteous, and professional customer service.
• Assist customers with locating products, answering questions, and resolving concerns.
• Help coordinate associate assignments, breaks, stocking responsibilities, and department coverage.
• Monitor inventory levels and assist with ordering merchandise based on sales, promotions, and anticipated customer demand.
• Receive, organize, rotate, and properly store grocery merchandise.
• Maintain organized back-stock and storage areas to support efficient replenishment.
• Follow proper product rotation, date-control, and inventory procedures.
• Help minimize shrink through accurate ordering, proper product handling, rotation, and inventory management.
• Ensure merchandise is accurately priced, signed, tagged, and displayed.
• Assist with promotional changes, seasonal displays, resets, and advertised items.
• Monitor department conditions throughout the day and adjust priorities based on customer traffic and business needs.
• Assist with inventory counts and other product-control activities.
• Maintain clean, organized, and safe aisles, displays, backrooms, and work areas.
• Assist with department opening and closing procedures as assigned.
• Identify product, equipment, inventory, staffing, or operational concerns and communicate them to the Grocery Manager or store leadership.
• Follow and reinforce company policies related to workplace safety, food safety, security, and loss prevention.
• Perform additional responsibilities as assigned based on business needs.

Leadership Responsibilities

• Provide daily direction and support to grocery associates.
• Assist with training new associates on stocking, merchandising, customer service, safety, and department procedures.
• Coach associates on productivity, accuracy, organization, stocking standards, and customer service.
• Help establish daily priorities and assign responsibilities based on workload and department needs.
• Monitor completed work to ensure stocking, facing, merchandising, and cleanliness expectations are met.
• Lead by example by demonstrating excellent customer service, teamwork, urgency, professionalism, and attention to detail.
• Help maintain a positive, respectful, and productive work environment.
• Communicate department priorities and expectations clearly to associates.
• Support the Grocery Manager with department planning and daily operational decisions.
• Take an active leadership role in department operations when the Grocery Manager is unavailable.

Stocking & Merchandising Responsibilities

• Monitor shelves and displays throughout the day to maintain product availability.
• Coordinate replenishment from back-stock and incoming deliveries.
• Ensure merchandise is stocked in the correct location and presented according to department standards.
• Maintain full, organized, and properly faced shelves and displays.
• Ensure promotional and seasonal merchandise is properly stocked, signed, and displayed.
• Assist with building and maintaining endcaps, promotional displays, and other merchandising features.
• Maintain accurate shelf tags, signs, and product pricing.
• Identify missing, damaged, or incorrect signage and coordinate necessary corrections.
• Monitor product movement and customer demand to identify replenishment and merchandising opportunities.
• Help execute resets, product transitions, and seasonal merchandising changes.

Inventory & Shrink Control

• Assist with maintaining appropriate inventory levels based on sales and customer demand.
• Monitor low-stock, out-of-stock, overstock, and excessive back-stock conditions.
• Assist with ordering and receiving grocery merchandise and supplies.
• Ensure incoming merchandise is properly received, organized, stored, and rotated.
• Maintain proper product rotation to protect freshness and reduce product loss.
• Identify damaged, expired, or unsellable merchandise and follow proper procedures for handling it.
• Assist with inventory counts and product-control activities.
• Research inventory discrepancies and communicate concerns to department leadership.
• Help reduce shrink through accurate ordering, proper handling, organized storage, and effective inventory management.

Customer Service Responsibilities

• Create a friendly and customer-focused environment throughout the grocery department.
• Greet and acknowledge customers and provide assistance when needed.
• Help customers locate merchandise and answer product-related questions.
• Respond professionally to customer requests and concerns.
• Ensure associates remain attentive to customers while completing stocking and merchandising responsibilities.
• Maintain clean, organized, accessible, and customer-ready aisles.
• Work with other departments when necessary to help resolve customer needs.

Safety & Store Standards

• Maintain clean, safe, and organized aisles, displays, storage areas, and backrooms.
• Keep walkways clear of merchandise, equipment, boxes, and other potential hazards.
• Follow safe lifting, stocking, and material-handling procedures.
• Ensure stocking equipment, carts, and other tools are used and stored appropriately.
• Address spills, damaged merchandise, and other safety concerns promptly.
• Follow established procedures for product handling, storage, and rotation.
• Reinforce company safety, security, and loss prevention expectations with department associates.

Qualifications

• Strong customer service and leadership skills.
• Effective communication, coaching, organization, and problem-solving abilities.
• Ability to prioritize multiple responsibilities in a fast-paced retail environment.
• Strong attention to merchandising, inventory accuracy, product availability, and department presentation.
• Ability to work independently while providing direction and support to others.
• Ability to learn ordering, inventory, receiving, stocking, and merchandising procedures.
• Ability to organize and manage back-stock effectively.
• Ability to safely operate approved stocking and material-handling equipment after proper training.
• Dependable attendance and punctuality.
• Previous grocery, retail, stocking, merchandising, inventory, or leadership experience is preferred.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to bend, stoop, kneel, reach, lift, carry, push, pull, and perform repetitive movements throughout the shift.
• Ability to safely lift and move merchandise, cases, boxes, displays, and department supplies as required.
• Ability to perform repetitive stocking, facing, merchandising, and inventory activities.
• Ability to safely use carts, pallet jacks, ladders, step stools, and other approved equipment after proper training.
• Ability to work in sales areas, backrooms, receiving areas, coolers, freezers, and varying temperatures when necessary.

Work Environment

The Assistant Grocery Manager works throughout the grocery department, sales floor, backroom, receiving areas, storage areas, coolers, and freezers as necessary. The position requires balancing hands-on stocking and merchandising responsibilities with customer service, associate leadership, inventory management, shrink control, safety, and daily department operations.

      ·    Access to up to 50% of your earned wages before payday, via our partnership with Stream