Business Operations Associate
About the job
- Handle administrative documentation carefully and efficiently, with familiarity with Google Suite and Microsoft Office.
- Organize complex or varied information logically and clearly.
- Have strong Chinese and English typing skills and be able to turn information into clear, concise written communications by email or messaging.
- Communicate clearly and respond accurately to questions from merchants, vendors, and colleagues according to team rules or manager instructions.
- Take ownership, ask questions proactively, anticipate solutions, and remain willing to learn and take on challenges.
- Manage time effectively, clarify and handle unexpected issues methodically, and prioritize tasks quickly.
- Have foundational knowledge of company law and invoice law, and be able to interpret and assist in editing basic legal documents and related terms.
- Handle administrative paperwork related to transfers of store operating rights.
- Serve as the primary communication liaison for contract and entity-change matters, working externally with merchants and internally with the operations team and cross-functional departments.
- Handle or coordinate with customer service to resolve and track issues, disputes, and complaints related to entity changes.
- Compile and update the operations database and contract-related training materials, and share updates regularly.
- Periodically discuss with Legal and collaborate on reviewing, drafting, revising, and improving contracts, agreements, terms, and policies.
- Support payment and logistics integration setup for the official website and provide support for operations projects.
- Support verification, mailing, receipt, and filing of paper documents related to cloud invoices, serving as the document-processing contact.
- Propose and implement improvements to increase team efficiency and improve the merchant experience.
- Complete tasks assigned by managers and colleagues, including compiling operational statistics and reports.
- Customer service experience responding to customers online in real time and resolving their issues.
- Experience operating or participating in an e-commerce platform, project management, or complaint handling.
- Experience using CRM systems and tools including Salesforce, Intercom, Zendesk, Zoom, Google Meet, or Dottedsign.
- Ability to establish, integrate, and optimize processes and independently produce standard operating procedures for the team.
- Experience using tools for report, chart, and presentation analysis.
About the company
SHOPLINE provides a total commerce platform that helps businesses establish and grow their online presence in Asia. Merchants set up stores with customizable themes, sell across multiple channels, and use built-in social commerce tools like Livestream, Chatbot, and a Message/Broadcast Center to turn social engagement into sales, all through a subscription-based platform with optional premium features. It differentiates itself by deep focus on the Asian market and an ecosystem of over 350,000 brands, emphasizing seamless channel integration and social selling. Its goal is to enable brands and merchants to scale online, boost sales across social and e-commerce channels, and build lasting customer relationships from a single dashboard.
Company Size
501-1,000
Company Stage
Early VC
Total Funding
$1.2M
Headquarters
Sham Shui Po District, Hong Kong
Founded
2013
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Simplify's Take
What believers are saying
- SHOPLINE said August 2026 it serves 700,000-plus merchants worldwide, up from 600,000.
- March 2026 YouBiz, June 2026 Trozo, and August 2026 F&F fund expand distribution.
- June 2025 shipped PayPal, Avalara, multi-store syncing, and AI-powered merchant tooling.
What critics are saying
- Shopify settled a July 2026 copyright suit over SHOPLINE's Seed theme copy claims.
- March 2026 YouBiz and June 2026 Trozo integrations deepen partner dependence and switching leverage.
- Any future template or IP dispute can trigger merchant churn and platform distrust quickly.
What makes SHOPLINE unique
- SHOPLINE unifies storefronts, social commerce, live shopping, and POS for merchants.
- Its partner ecosystem exposes Open API integrations, agencies, affiliates, and app developers.
- It targets Asian omnichannel merchants with localized support across Hong Kong, Taiwan, Singapore.
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Growth & Insights and Company News
6 month growth
4%1 year growth
6%2 year growth
1%LONDON, UNITED KINGDOM, September 7, 2023/ EINPresswire.com / -- SHOPLINE, the leading modern commerce platform, is delighted to announce the appointment of Ruo Yang as its new Chief Financial Officer.
Nextech (CSE: NTAR) (NEO: NTAR) (OTCQB: NEXCF) (FSE: N29), a metaverse company and leading provider of augmented reality (“AR”) experience technologies and services, has announced a strategic partnership with Singapore-based SHOPLINE, Asia’s biggest smart commerce platform.