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SHOPLINE

Total e-commerce platform with social tools

Business Operations Associate

Business OperationsConfirmed live in the last 24 hours
Full-timeTaipei City, TaiwanNo salary listedIn-person

About the Job

Requirements

  • Handle administrative documentation carefully and efficiently, with familiarity with Google Suite and Microsoft Office.
  • Organize complex or varied information logically and clearly.
  • Have strong Chinese and English typing skills and be able to turn information into clear, concise written communications by email or messaging.
  • Communicate clearly and respond accurately to questions from merchants, vendors, and colleagues according to team rules or manager instructions.
  • Take ownership, ask questions proactively, anticipate solutions, and remain willing to learn and take on challenges.
  • Manage time effectively, clarify and handle unexpected issues methodically, and prioritize tasks quickly.
  • Have foundational knowledge of company law and invoice law, and be able to interpret and assist in editing basic legal documents and related terms.

Responsibilities

  • Handle administrative paperwork related to transfers of store operating rights.
  • Serve as the primary communication liaison for contract and entity-change matters, working externally with merchants and internally with the operations team and cross-functional departments.
  • Handle or coordinate with customer service to resolve and track issues, disputes, and complaints related to entity changes.
  • Compile and update the operations database and contract-related training materials, and share updates regularly.
  • Periodically discuss with Legal and collaborate on reviewing, drafting, revising, and improving contracts, agreements, terms, and policies.
  • Support payment and logistics integration setup for the official website and provide support for operations projects.
  • Support verification, mailing, receipt, and filing of paper documents related to cloud invoices, serving as the document-processing contact.
  • Propose and implement improvements to increase team efficiency and improve the merchant experience.
  • Complete tasks assigned by managers and colleagues, including compiling operational statistics and reports.

Desired Qualifications

  • Customer service experience responding to customers online in real time and resolving their issues.
  • Experience operating or participating in an e-commerce platform, project management, or complaint handling.
  • Experience using CRM systems and tools including Salesforce, Intercom, Zendesk, Zoom, Google Meet, or Dottedsign.
  • Ability to establish, integrate, and optimize processes and independently produce standard operating procedures for the team.
  • Experience using tools for report, chart, and presentation analysis.

About the Company

SHOPLINE

Total e-commerce platform with social tools

SHOPLINE offers a comprehensive commerce platform in Asia that handles store setup, customizable themes, and multi‑channel selling. It includes social commerce tools such as Livestream, Chatbot, and a Message/Broadcast Center to turn social followers into customers, along with strong support services. Revenue comes from subscriptions, premium features, and customized solutions, with over 350,000 brands on the platform. Its goal is to help brands grow sales across social and e‑commerce channels and build lasting customer relationships through a single, unified dashboard.

Company size
501-1,000
Company stage
Early VC
Total funding
$1.2M
Headquarters
Sham Shui Po District, Hong Kong
Founded
2013

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