Penske

Diversified transportation, logistics, and motorsports provider

Customer Service Administrator

Customer SupportConfirmed live in the last 24 hours

Full-timeReading, PA, USANo salary listedIn-person

About the Job

Requirements

Three years of customer service experience is required.
Strong phone communication is required.
Ability to learn general knowledge of trucks and components to interface with customers regarding maintenance issues.
A high school diploma or equivalent is required.
Ability to multitask between Penske systems to provide necessary information and answer customer inquiries.
Strong organizational skills are required.
Ability to work flexible hours depending on locations serviced.
Regular, predictable, full attendance is an essential function of the job.
Must work the required schedule and at the specific required location, complete a Penske employment application, and submit to a background investigation covering past employment, education, and criminal history, as well as drug screening.
Ability to read, communicate verbally and/or in writing, remember and analyze information, and understand instructions or guidelines.
Ability to stand, walk, and sit; frequently use hands to touch, handle, and feel and reach with hands and arms; and occasionally lift or move up to 25 pounds/12 kilograms.
Required vision abilities include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Use multiple systems while interacting with customers over the phone.
Schedule preventive maintenance by matching shop requirements with customer requirements on a unit-by-unit, day-to-day, and hourly basis, and level-load the preventive maintenance work schedule for service locations.
Set up customer contacts by researching bill group and location number requirements based on requests and inquiries from customers, the sales department, district staff, and others.
Maintain customer contacts by contacting customers when email or fax information fails and obtaining and updating accurate contact information in the system.
Complete other projects and tasks as assigned by the manager.

Desired Qualifications

A college graduate is preferred because of the systems used in the daily process, including AS/400, ServiceNet, Microsoft Excel, Microsoft Access, and Savvion.

Position Summary:

A Penske Customer Service Administrator provides vehicle preventative maintenance scheduling/appointment support for designated PTL facility locations. This position has regular customer contact. Ensure scheduled work is aligned with shop capacity and customer preferences/requirements. Responsible for maintaining accurate customer contact information for all push notifications in the Customer Data File.

Major Responsibilities:

• Utilize multiple systems while interacting with customers over the phone

• Preventive Maintenance (PM) Scheduling - Determining how to match the shop requirements with those of our customer on a unit by unit, day to day and hourly basis; and how to best level load the PM work schedule for the service locations.

• Customer contact setup - Customer Data File requires research into bill group and location number requirements based on requests/inquiries from customers, sales dept., district staff, etc.

• Ongoing maintenance of customer contacts - Contacting all customers with clear email failures and/or fax number failures and obtain/update system with accurate contact information.

• Other projects and tasks as assigned by manager

Qualifications:

• 3 years of customer service experience is required

• Strong phone communication is required

• Ability to learn necessary general knowledge of trucks and components in order to interface with customers regarding maintenance issues.

• High School diploma or equivalent required.

• College graduate preferred due to the systems used in daily process (AS/400, ServiceNet, Microsoft Excel, Microsoft Access and Savvion).

• Requires strong ability to multitask between different Penske systems to provide all necessary information and to answer all customer inquiries.

• Must have excellent organizational skills.

• Ability to work flexible hours if required depending on locations serviced.

• Regular, predictable, full attendance is an essential function of the job.

• Work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Physical Requirements:

- The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

- While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer.

About the Company

Penske

Diversified transportation, logistics, and motorsports provider

Penske provides a range of transportation services, including retail automotive sales and service, truck leasing and rental, and logistics solutions, plus professional motorsports activities. Its offerings work through distinct units: Penske Automotive Group sells and services vehicles, Penske Truck Leasing rents and maintains trucks with fleet management, and Penske Logistics handles end-to-end supply chain services. The company differentiates itself by operating multiple transportation and entertainment businesses under one private global umbrella, enabling cross-sell opportunities and large-scale coordination. Its goal is to deliver reliable, end-to-end transportation and logistics solutions for individuals and businesses worldwide while growing its diversified portfolio and leveraging scale.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Bellflower, CA
Founded: 1969

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