Personal Injury Case Manager

Pay Scale: $30.00–$45.00 per hour (base pay)

Additional compensation: In addition to base pay, this role is eligible to participate in a performance-based bonus program that rewards strong results, subject to program terms.

Work arrangement: On-site

The Role

As a Case Manager, you will oversee the day-to-day management of personal injury cases from intake through resolution while serving as the primary point of contact for clients.

Responsibilities

• Manage and coordinate all aspects of personal injury files
• Maintain proactive communication with clients regarding treatment, case status, and next steps
• Gather and organize supporting documentation
• Communicate with insurance companies, medical providers, and other involved parties
• Assist attorneys with case development and preparation
• Ensure files progress efficiently and timely
• Deliver exceptional client service with professionalism and empathy
• Maintain accurate case documentation within CRM system

Qualifications

• 2+ years Personal Injury Case Management experience required
• Strong understanding of personal injury processes, terminology, and medical treatment
• Exceptional organizational and multitasking abilities
• Detail-oriented with follow through
• Ability to work efficiently in a high-volume, fast-paced environment
• Positive attitude and team-player mentality
• Bilingual abilities highly valued but not required

What We're Looking For

The ideal candidate is compassionate, proactive, organized, and motivated to make a meaningful impact. If you are someone who takes ownership of your work, values teamwork, and is committed to delivering an exceptional experience for every client, we encourage you to apply today.

Benefits

• Benefits package: medical, dental, vision, and life insurance
• FSA or HSA option, depending on the selected medical plan
• 401(k) with 2% match after 90 days
• Paid time off (PTO) policy and paid holidays
• Ongoing mentorship, leadership support, and professional development and career advancement opportunities

At Sweet James, we don't just offer jobs - we build careers. If you're ready to join a firm that values excellence with an unwavering passion for life changing results, we'd love to hear from you.