Experience with cPanel, Linux, Apache, MySQL, and PHP.
Accessing a Linux server with Secure Shell (SSH).
Minimal D3/S1.
One year of experience.
Using common command-line tools such as grep, vi/nano, chmod/chown; .htaccess files; rewrite rules; and IP blocking.
Basic PHP scripting and syntax, and php.ini configuration variables.
MySQL connection strings, basic SQL syntax, and common error messages.
Identifying and diagnosing server performance problems involving CPU, iowait, and swap.
Migrating websites manually between servers.
Managing DNS and nameservers.
Responsibilities
Help clients and prospective clients use the hosting service by answering technical queries, mainly through support tickets and live chat.
Desired Qualifications
Experience using or managing WordPress.
Technical Support Engineer
hosting.com · Kuta, Indonesia · Full-time · Posted 2026-10-15
Workplace: on_site
Description
About Us
We’ve got an incredible brand — now we’re busy creating the legend behind it. At hosting.com, we’ve set out to redefine the new standard for what web hosting should be — one that is authentically human, deeply trusted, and built on shared success.
Our aim and promise is bold: to become the world’s most trusted hosting company. If you’re eager to contribute your time and talent to something bigger that people will talk about long after your work is done — hosting.com is your place. If you want to do that work with and alongside incredible humans who care about each other, our customers and the work we do — it’s at hosting.com. If you believe the best success is always shared success, with your teammates, for your customers — hosting.com is your next work home.
At hosting.com, we’re not just hosting websites. Although we do a great job of that for millions of websites. We’re helping our customers tell their stories and connect with their people. Creating product experiences that helps them do that. Being there when they need us. And earning trust, day by day, by showing up and giving our best.
All because we care about each other’s success. Our team is 750+ strong and growing, spread across the globe. We can’t do this alone. Come join the journey. And help us build something better, together.
Requirements
About the Role
What You'll Do
In this role, you should be a keen problem solver and have a good level of written and spoken English. The role primarily involves helping clients and prospective clients use our hosting service, answering technical queries mainly through support tickets and live chat.
We use a standard hosting stack comprising cPanel, Linux, Apache, MySQL, and PHP so experience with these technologies is crucial. The majority of the sites we host will run a CMS like WordPress, so experience from a user or management perspective of WordPress is also desirable.
What You'll Bring
Accessing a Linux server with SSH
Minimal D3/S1
1 year experience
Using common command line tools, like grep, vi/nano, chmod/chown. htaccess files, rewrite rules, IP blocking
Basic PHP scripting and syntax, php.ini configuration variables
MySQL connection strings, basic SQL syntax, and common error messages
Identifying and diagnosing server performance problems (CPU, iowait, swap)
Migrating websites manually between servers
Managing DNS and nameservers.
Benefits
Benefits
Why You’ll Love It Here
· Be part of a global, purpose-driven team building one of the world’s most trusted hosting companies.
· Is a fast moving, agile company. We are energetic, and we hustle. You should be able to move at pace and be self-motivated.
Our Values
Be Pragmatic. Be Trusted. Be Energetic. Be Accountable. Be Respectful. Be Innovative.
At Hosting.com, success is always shared — with our people, our customers, and our communities.