Full-Time
Assistant General Manager
Heritage Hotels & Resorts
New Mexico hotels, resorts and culture
No salary listed
Albuquerque, NM, USA
In Person
Bachelor's
Category
 Operations & Logistics (1) |
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Required Skills
Forecasting
Business Strategy
Requirements
- Strong leadership presence with the ability to influence and guide multiple department leaders.
- Comprehensive understanding of full-service hotel operations including Rooms Division, Food & Beverage, Banquets, and Facilities.
- Excellent verbal and written communication skills with the ability to engage effectively with guests, employees, and executive leadership.
- Strong operational decision-making and problem-solving abilities in fast-paced environments.
- Financial acumen including labor management, expense control, forecasting, and revenue awareness.
- Ability to analyze operational data and performance metrics to drive improvements.
- Strong organizational and time management skills with the ability to manage multiple priorities.
- Ability to lead cross-functional teams and maintain alignment across departments.
- Commitment to maintaining elevated hospitality standards and guest satisfaction.
- Bachelor’s degree in Hospitality Management, Hotel Administration, Business Administration, or related field.
- 3+ years of progressive leadership experience within a full-service hotel environment.
- Demonstrated experience managing multiple operational departments such as Rooms, Food & Beverage, Banquets, or Facilities.
- Experience managing budgets, labor forecasting, and operational performance metrics.
- Flexibility to work evenings, weekends, and holidays as business demands require.
Responsibilities
- Maintain a highly visible leadership presence across the property, modeling professionalism and service excellence in all interactions.
- Oversee day-to-day hotel operations to ensure consistency, efficiency, and alignment with brand and service standards.
- Partner with the General Manager to execute operational strategies, business plans, and performance objectives.
- Review occupancy forecasts, group business, and event schedules to ensure proper staffing, service readiness, and operational alignment.
- Provide leadership support to Rooms Division operations, including Guest Experience, Front Office, and Housekeeping teams.
- Oversee Food & Beverage and Banquet operations to ensure service quality, execution, and guest satisfaction.
- Ensure effective communication and coordination across all departments to support seamless guest experiences.
- Serve as the primary escalation point for complex guest service issues, ensuring timely and effective resolution.
- Support revenue performance by identifying opportunities to enhance guest experience, operational efficiency, and service delivery.
- Assist in managing departmental budgets, labor planning, and operational expenses to align with financial goals.
- Monitor key performance indicators including guest satisfaction scores, online reputation, service metrics, and departmental performance.
- Ensure compliance with all legal, safety, labor, and operational standards, as well as brand requirements.
- Support recruitment, training, coaching, and development of department leaders and team members.
- Foster a culture of accountability, engagement, and continuous improvement across all departments.
- Lead or participate in daily, weekly, and monthly operational meetings to ensure alignment and forward planning.
- Safeguard company assets and ensure proper handling of financial, guest, and operational information.
- Assume full property oversight and decision-making authority in the absence of the General Manager.
- Perform other related duties as assigned.
Desired Qualifications
- Prior experience as an Operations Manager, Rooms Division Manager, or similar senior leadership role is strongly preferred.
- Experience in luxury or upscale hospitality environments is strongly preferred.
Heritage Hotels & Resorts is a New Mexico-based, minority-owned hospitality company operating culturally distinct hotels and resorts. Its properties in Taos, Santa Fe, Albuquerque and Las Cruces combine lodging with dining, spas, meetings, weddings and local experiences. Design and guest programming draw on Native American, Mexican, Spanish and American Western influences while reflecting each destination. The company manages a regional collection rather than a standardized national chain, with property teams supported by centralized hospitality, sales and corporate functions.
Company Size
N/A
Company Stage
N/A
Total Funding
N/A
Headquarters
N/A
Founded
N/A