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Carilion Clinic

Non-profit health system delivering comprehensive care

Patient Care Technician-7 West PCU-FT

Nursing & Frontline Patient CareUpdated on Nov 11
Full-timeRoanoke, VA, USA

About the Job

Requirements

  • A high school diploma or GED is required.
  • Effective interpersonal, communication, and teamwork skills are required.
  • The employee must successfully complete orientation and competency validation for the position.
  • For employees working in a critical access facility, Certified Nursing Assistant certification is required.

Responsibilities

  • Provide basic nursing care and perform technical skills for specified age groups according to established standards; assist patients with activities of daily living.
  • Document and report patient observations to licensed staff.
  • Transport patients, supplies, specimens, and equipment within the facility.
  • Contribute to performance improvement activities and participate in obtaining desired service line and departmental outcomes.
  • Assist with chart audits and participate in unit quality activities.
  • Participate in unit activities and organizational councils or committees.
  • May lead unit huddles and participate in unit-based interdepartmental patient rounds.
  • Support department or unit staff scheduling, including covering lunch assignments.
  • Review medical records for outstanding orders and notify the nurse of stat orders and medication changes.
  • Order department or unit supplies and equipment, and stock and organize supplies.
  • Assist with wayfinding, answer phones, and make meaningful connections with patients and visitors.
  • Clean unit-based equipment between patients and gather supplies needed to operate equipment.
  • Operate and maintain general office equipment.
  • Lead timely and comprehensive admission, transfer, and discharge processes, keeping the patient experience as the focus.
  • Assist in coordinating patient flow into and out of the area using department or unit-specific software and the intranet; remain aware of unit outcomes and metrics and promote process improvement initiatives.
  • Welcome and assist patients and visitors, assist with registration, and model service excellence behaviors as the face of the unit.
  • Answer and screen incoming calls from patients, visitors, physicians, and other health professionals via telephone and the patient call system; route calls and accurately take messages.
  • Monitor cleanliness of waiting and break rooms, and perform safety and environmental rounds with multidisciplinary team members.
  • Participate in the sitter process when competencies are appropriate.
  • Assist with regulatory compliance, including refrigerator, glucose meter, and equipment-room storage checks and assigned code-cart checks.
  • May perform phlebotomy, nonsterile wound-care dressings, saline-lock replacement and removal, and colostomy bag changes when competency requirements are met.

About the Company

Carilion Clinic

Non-profit health system delivering comprehensive care

Carilion Clinic is a non-profit health care system in Virginia that serves about one million people through a network of hospitals, outpatient specialty centers, and primary care practices. It delivers care via multi-specialty physician teams that collaborate to put the patient first, aiming to improve outcomes and quality of care while advancing medical education and research. Its approach centers on integrated care across a broad regional network, combined with ongoing teaching and clinical studies. This makes it different from many competitors by pairing patient-focused, outcome-driven care with a strong emphasis on education and research within a nonprofit framework. The company’s goal is to provide high-quality health care, improve patient outcomes, and advance medical knowledge through education and research.

Company size
5,001-10,000
Company stage
Grant
Total funding
$310K
Headquarters
Roanoke, VA
Founded
1976

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