Sales Processor

Sales Processor 

Clayton is a leading single-family,values-driven home builder dedicated to attainable housing, sustainable practices and creating a world-class experience for customers and team members.As a Sales Processor with Clayton’sretail company, you play a critical role in creating aworld class home buying experience. To be successful in this role, a Sales Processor mustpossessthe ability to createrapportover the phone with potential home buyers as they guide and educate them through the process. This role coordinates the communication and activities of many parties involved in thepurchase, andproactively follows up with all parties for items needed.The sole purpose of this role is toassistcustomers as they navigate the home buying process.It’simportant for individuals in this role to balance urgency with accuracy.  

Our company portfolio includes a broad offering of attainable housing, and as a vertically integrated home builder, we are uniquely positioned to serve customers through every stage of the homeownership journey – building, selling, financing, and insuring homes.

Responsibilities:

• Establish ongoing relationships by delivering best-in-class customer service.

• Assistand educate customers throughout the home buying process.

• Acts as a liaison between all parties to ensure clear, urgent, and constant communication.

• Coordinate next steps and itemsrequiredwith all parties involved in the purchaseregardingapplications, approvals, settlement, and closing.

• Educates customers on the information and documentation typically requested as part of the loan application process and obtains cost estimates and the details of the purchasein order toensure accuracy and transparency at closing.

• Manage details of the purchase with all parties involved and ensure alignment and accuracy for closing.

• Responsible for prompt, professional communication to keep everyone aligned and moving forward.

• Assist Sales Professionals and customers in gathering and preparing information for application submissions.

• Ensure transparency and accuracy for customers through the closing process.

• Set up andmaintaincustomer files.

• Assistin pre-close reviews and closings as approved by HC Manager.

• Prepare the Retail company’sportionof the Closing Package.

• Provide frequent updates to salesteamandmanageras they relate to deals in process.

• Manage all steps in the retailprocessleading to funding for each customer.

• Protect company assets bymaintaininga high levelof integrity andcomplying withlegal requirements that apply to selling manufactured homes.

• Participate in sales meetings and other company events.

• Participate as needed during marketing promotions and events.

• Contribute to a positive team environment.

• Perform other duties as assigned or delegated bythe manager.

Requirements:

• Possess strong verbal communication skillsand the ability to enhancerelationships, express empathy, focus on education, and set expectations.

• Operate with a high degree ofurgency, whilemaintainingattention to detail and accuracy. 

• Strongsenseof process orientation.

• Ability to create an exceptional experience for customers.

• Self-motivated and able to manage multiple projects simultaneously.

• Creative thinking and problem-solving skills.

• Maintain a professional demeanor andappearance.

• Computer skills including Microsoft Office with strong Excel skills.

• Ability to excel and contribute to a team environment.

• Must be reliable and dependable.

• Excellent organizational and time management skills.

• Applicants are subject to a criminal background check and must pass a pre-employment drug screen.

• Ability to obtainappropriate manufacturedhomesales licensing as necessary. 

Compensation:

• As a Sales Processor with Clayton, you will receive an hourly wage of $22.00.