Lead Support Analyst
CITIC CLSA
Lead Support Analyst
CITIC CLSA
Asia-focused capital markets and investment group
Position Description
Senior Support Analyst will be part of the Global FIX connectivity team responsible for handling FIX connectivity requests from clients, vendors, brokers and exchanges. Senior Support analyst will be working closely with regional FIX teams in Hong Kong, Pune, New York, Japan, London and Sydney.
Key Areas of Responsibilities
Daily trading operations desk support for various trading desks of High Touch & Low Touch cash Equities, SWAP desk and F&O desk.
FIX testing and certifications of FIX clients, FIX vendors, FIX brokers, internal & external dark & lit pools & exchanges.
Understand and work with infra teams to setup connectivity between external parties and with the firm and able to maintain FIX network relationship.
Requirements
Bachelor's degree or above in Information Technology or relevant disciplines.
10 - 15 years experience with minimum of 8 years proficiency in FIX technology with good experience in FIX certification and FIX client on-boarding.
Proven experience in Cameron FIX or Appia or other FIX engines.
Excellent knowledge of Cash Equity business in a DMA/DSA, Agency and Program FIX environment.
Excellent knowledge of SWAP, Future & Options business in a DMA & DSA FIX environment.
5-8 years of experience in a Broker / Dealer environment.
Good knowledge of exchange rules of Asian markets (HK/China CONNECT/JP/KR/SG/TW/AU/IN/ID).
Good understanding of Trade Flow systems needed for DMA/DSA trade booking especially in ID markets like China Connect, Korea, Taiwan and India.
Good understanding of Order Management Systems like Fidessa, Flextrade etc.
Good understanding of Front end systems like Bloomberg, ITG etc.
Good exposure in FIX testing tools like VeriFIX.
Good exposure in FIX monitoring tools like KIBANA, Grafana, Logstash, Elastic search, ITRS, etc.
Good exposure in change & incident management tools like SNOW.
Must be self-starter and be able to work independently.
Willing to undertake other Trade Support functions.
Ready to work in Trading floor (high pressure environment).
Excellent communications skills and the ability to interact with Vendors and Traders.
FIX development skills (not mandatory but good to have).
Rollout FIX projects individually.
Knowledge of SRE will be added advantage.
Excellent command in both written and spoken English.
Knowledge in FIX protocol (FIX versions 4.0, 4.1, 4.2, 4.4).
Knowledge in FIX engines like Cameron, Appia.
Knowledge in ORACLE (user level).
Knowledge in Unix and Shell scripting.
Knowledge in FIX automated tools.
Awareness of SRE concepts is an added advantage.
Stay informed on CITIC CLSA Job Opportunities
Not the right fit? You can create a job alert to receive our latest job openings that meet your interest.
Asia-focused capital markets and investment group
CITIC CLSA provides capital markets and investment services in Asia and beyond, supporting global institutional investors, corporations, governments, and high-net-worth individuals. The company uses its award-winning research, extensive Asia network, and direct links to China to help clients access and invest in Asian markets. Its team operates across 13 countries in Asia, Australia, Europe, and the Americas, combining local knowledge with international reach. This mix helps clients execute deals, conduct in-depth market analysis, and grow their investment portfolios through China and Asia-focused opportunities. What sets CITIC CLSA apart is its deep regional network and China connections, which contrast with broader global banks and smaller regional firms. The goal is to enable clients to grow by leveraging Asia’s markets and China’s opportunities through expert advisory, research, and execution across the globe.
Explore more opportunities at CITIC CLSA