Relationship Manager

Position Summary

The Customer Service Regional Sales Manager is responsible for increasing Coperion’s market share for service-related products within assigned regions and accounts. Success is measured by customer satisfaction and achievement of established sales and margin targets.

Who We Are

Coperion (www.coperion.com) is a global industry and technology leader in process technology serving a variety of end markets, including plastics, plastics recycling, food, pet food, pharmaceuticals, cosmetics, chemical, battery, and mineral industries. Every day, our teams of experts create individual, high-quality process technologies and systems optimized for the best end products, highest efficiency, and sustainability. Coperion is a business unit of Hillenbrand. 

Hillenbrand (www.hillenbrand.com) is a global industrial company that provides highly engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose — Shape What Matters For Tomorrow™ — we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders.

solutions for their customers.

Essential Duties and Responsibilities

Sales

• Meet or exceed annual sales and margin targets for the assigned region.

• Develop account strategies to maximize sales of service products to major assigned accounts.

• Work with customers to identify spare parts needs and opportunities for upgrades, long-term maintenance, field service, process consulting, refurbishing, and modernization.

• Initiate, review, and approve firm quotations for assigned customers and follow up in accordance with department guidelines.

• Monitor the status of all open sales orders for assigned accounts.

• Maintain regular communication with assigned accounts and an overview of ongoing field service, upgrade, and expansion activities.

• Collaborate with the team to improve the quality of standard service quotations and correspondence.

• Monitor and document customer and competitor activity for assigned accounts in accordance with department policy.

• Develop strategies to regain lost market share within assigned accounts.

Service

• Collaborate with sales, engineering, process, and field service teams to align company capabilities with customer needs and provide a consistent point of contact.

• Assume responsibility for coordinating service support for each machine within the assigned area.

• Maintain accurate information on the status of all Coperion equipment operating at assigned accounts.

• Improve the overall level of service provided to assigned accounts.

Supervisory Responsibilities

N/A

Skills and Experience

• A minimum of five years of engineering, service, or sales experience with Coperion products or closely related products is preferred.

• Ability to read and interpret engineering reports, technical documentation, office procedures, and operating manuals.

• Ability to write clear, concise routine correspondence and comprehensive documents, including service agreements, studies, and proposals.

• Ability to communicate effectively with customers and employees.

• Knowledge of Microsoft Word, Excel, and PowerPoint; familiarity with QAD and SAP is a plus.

• Ability to define problems, collect data, and draw valid conclusions.

• Ability to work independently.

• Ability to conduct market research and develop customer relationships.

Education

College degree required; a degree in Mechanical or Chemical Engineering is preferred.

Travel

25%-50%

Physical Demands

To perform this job successfully, the physical demands listed are representative of those that must be met by an employee. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DISCLAIMER: The above information on this job description has been designed to indicate the general nature and level of work performed by the employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of any employee assigned to this job. Nothing in this job description restricts management’s right to assign duties and responsibilities to this job at any time.

At Hillenbrand we strive to build a diverse workforce through equal opportunity employment that embraces and leverages the differences each individual has to offer. Equal Employment Opportunity/ Affirmative Action Employer of minorities/females/disabled/veterans

The annual base salary range for this position is $80,000–$130,000. The final salary offered will be based on relevant experience, skills, qualifications, and internal equity.

This position is also eligible for annual bonus, subject to the terms of the plan.

Benefits include:

• Medical, dental and vision plans
• Paid time off, starting at 160 hours per year for full-time hourly salaried employees
• Company-paid holidays
• Health Savings Account/Flexible Spending Account
• Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
• Paid Parental Leave
• Retirement Savings Plan with company match
• Tuition Reimbursement (dependent upon approval)

Who we are: 

Coperion (www.coperion.com) is a global industry and technology leader in process technology serving a variety of end markets, including plastics, plastics recycling, food, pet food, pharmaceuticals, cosmetics, chemical, battery, and mineral industries. Every day, our teams of experts create individual, high-quality process technologies and systems optimized for the best end products, highest efficiency, and sustainability. Coperion is a business unit of Hillenbrand. 

Hillenbrand (www.hillenbrand.com) is a global industrial company that provides highly engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose — Shape What Matters For Tomorrow™ — we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders.

EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status.  Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities.  If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] .  In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.  At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow".