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Greenberg Traurig

Delivers global cross-border legal services

IT Manager

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeBerlin, GermanyNo salary listed

About the Job

Requirements

  • Completed IT vocational training, a degree in computer science or business informatics, or an equivalent qualification.
  • Several years of experience in an IT generalist, support, or IT management role.
  • Strong knowledge of Windows and Microsoft environments, with experience using VPNs and document management systems.
  • Ability to analyze desktop hardware and software issues, as well as issues involving iOS and mobile devices.
  • Basic knowledge of networking, cabling, and related troubleshooting, plus experience with ticket-tracking systems; Ivanti is preferred.
  • Service orientation and ability to manage ad hoc issues.
  • Careful, structured working style, attention to detail, communication and multitasking skills in a dynamic, team-oriented environment.
  • Leadership experience and a team-oriented approach.
  • Experience working with international teams.

Responsibilities

  • Manage first-level support in the Windows environment, particularly Microsoft 365 products, conference technology, and mobile devices.
  • Coordinate, record, and track support requests and system errors through the ticketing system; escalate issues to international second- and third-level support teams, follow up, and communicate with users.
  • Manage user accounts, permissions, software, mobile devices, and IT assets.
  • Procure hardware and peripherals for the German offices.
  • Provide professional leadership and development for IT teams at the German offices.
  • Serve as the liaison to international IT teams in Europe and the United States.
  • Implement global IT initiatives, processes, standards, and systems locally.
  • Work closely with Operations and Human Resources teams.

Desired Qualifications

  • Experience with Ivanti ticket-tracking systems.
  • Experience working in a professional services firm.

About the Company

Greenberg Traurig

Delivers global cross-border legal services

Greenberg Traurig is a large global law firm with more than 3,100 lawyers across 51 offices in the United States, Europe, the Middle East, Latin America, and Asia. It provides a wide range of legal services to clients across multiple industries and geographies, handling complex matters that cross borders. The firm’s offerings operate through a network of lawyers who collaborate across offices to deliver strategic legal solutions, conduct cross-border negotiations, and manage multi-jurisdictional matters for clients. What sets Greenberg Traurig apart is its scale, breadth of practice areas, and its emphasis on client trust, relationship management, culture, philanthropy, pro bono work, and innovation in delivering legal services. The firm’s goal is to deliver practical, well-informed legal guidance across borders and industries while maintaining strong client relationships and contributing to the community.

Company size
5,001-10,000
Company stage
Debt Financing
Total funding
$726.8M
Headquarters
New York City, New York
Founded
1967

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