Patient Services Representative

Looking to be part of a team that provides extraordinary healthcare from the heart? You Belong Here.

POSITION SPECIFICS

Title: Patient Services Representative

FTE: 0.5 (40 hours per 2-week pay period)

Schedule: Every Monday, Tuesday & every other Wednesday 12:30pm to 7:00pm; Every other Saturday & Sunday 2:00pm to 7:00pm

Holiday Rotation: Minimum of two per year based on staffing

Weekend Rotation: Every other weekend

On Call Requirements: None

POSITION SUMMARY

Responsible for greeting and helping direct all patients, visitors and vendors, registering patients for inpatient or outpatient services and answering a multiline telephone.  Registration may occur via telephone prior to the patient’s visit or in person in a hospital/clinic setting. 

POSITION TECHNICAL RESPONSIBILITIES

• Greets and directs all patients, visitors and vendors. Also maintains the visitor and vendor log.

• Verify and accurately enter all patient demographic information, either in person or by telephone, including verifying insurance plans and eligibility at each patient visit, I in both hospital and clinic settings.

• Address and identify patients’ communication needs, contacting an interpreter when necessary and maintaining the iPad checkout process.

• Complete forms, obtain signatures and scan documents into record to accompany inpatients and outpatients, i.e.:  Consent for Treatment, Important Message from Medicare, among others.

• Collect copays, deductibles and any self-pay balances, where permissible (cash, checks, credit card payments).

• Document and reconcile any payments collected at the end of the shift and send cash payments to the Billing Department.

• Answer a multi-line computer-based switchboard telephone and either responds to inquiry, directs caller to appropriate personnel, or takes and communicates messages appropriately.

• Regulate overhead paging, and act as control center for codes, announcing the code and direct staff during emergency situations. (any weather warnings, bomb threats, etc.)

• Scanning, order supplies, distribute faxes, direct patients and visitors, screen sales people, sign for packages, reserving meeting rooms electronically, and monitor maintenance and upkeep of office machinery.

• Other duties as assigned.

POSITION REQUIREMENTS

Education:

• Required: None

• Preferred: High school diploma or equivalent

Experience:

• Required: None

• Preferred: 3 – 6 months previous customer service experience. Previous healthcare experience, including medical terminology and cash handling desired

Licenses and Registrations:

• Required: None

• Preferred: None

Certification(s):

• Required: Patient Access Specialist Certification within one year of employment for employee hired after 1/1/2020.  This will be provided by employer.

• Preferred: None

BENEFIT SUMMARY

• Competitive health and dental insurance options

• Flexible paid time off to balance work and life

• Retirement plan with immediate vesting and employer match

• Discounted membership to our state-of-the-art fitness facility

• Generous tuition reimbursement

• Employer provided life and disability insurance

• Free parking at facility

#IND101