WHO WE ARE
Level99 is a first-of-its-kind entertainment experience, which opened its proof-of-concept venue in Natick MA in June 2021. A massive World of Challenges, over 48,000 square feet in size, Level99 offers a physical open-world game environment where groups of 2-6 guests choose from over 40 rooms, each containing a unique physical or mental team challenge. Coupled with craft drinks and food in the Night Shift Beer Hall and an authentic brewery dining experience in the Night Shift Tap Room & Kitchen, Level99 is an exciting new entertainment experience designed for young adults. More information is available at
http://www.level99.com.
A young, entrepreneurial company, Level99 has immediate plans to expand nationwide. We are venture backed with 8-figure financing and have an amazing team that has worked on such successful entertainment projects as 5 Wits, Boda Borg, Escape Rooms, Blue Man Group, and Walt Disney Imagineering. This position is an opportunity for an experienced and motivated individual to dive into a fast-paced, dynamic environment and experience a true growth company, where you can apply your skills in a fun and exciting setting that brings joy and entertainment to hundreds of thousands of people.
JOB DESCRIPTION
The Front of House (FOH) Supervisor is an integral part of the front of house management team, working closely with the hospitality manager, assistant general manager, and general manager. This is an inspirational team leader whose primary responsibilities are an impactful floor presence in-service, connecting and building relationships with guests, and maximizing the functionality of the Taproom & Beer Hall. The supervisor role will place a strong emphasis on holding teammates accountable to company standards of service and hospitality while ensuring that company culture is upheld at all times. This individual will assist management with producing and implementing new training materials to further staff education and will be diligent in seeing that the company steps of service are upheld throughout service.
RESPONSIBILITIES
- Responsible for assisting with the development and implementation of new training materials under senior management directive.
- Ensures that product consistency is being achieved through ongoing training of bar staff when it comes to batches, syrups, and other beverage related products.
- Allows empowerment amongst the staff to help develop each other based on individual strengths
- Seamlessly work with and support the FOH management team by actively participating in nightly preshifts and educational training.
- Thorough knowledge of food and beverage menus for both Beer Hall and Taproom.
- Contributes to daily logs and communication mechanisms for the restaurant.
- Supports all venue-level change management activities, ensuring effective and accurate communication of new product, service and operational information and skillfully guiding the team to optimal performance.
- Leads team members through effective and efficient operational execution, including shift tasks and routines as well as proper facilities upkeep.
- Always seeking to connect with guests, cultivate relationships, and create regulars
- Listens to guest and staff needs and expectations by being approachable and positive, with an energetic attitude
- Quick to react in a way that is suitable for a particular situation including displaying skill in leading and navigating hard conversations with grace, maturity, and decisiveness
- Takes initiative, seeing what needs to be done, and being proactive to keep things always moving forward
- Ensures guest safety within the venue, inclusive of entertainment safety, continuously monitoring and addressing any foreseeable risks to guest’s health and welfare, as well as food safety, ensuring adherence to all food safe processes and standards
- Seeks to make Night Shift Natick as busy as possible by monitoring and adjusting reservations daily
- Ensures continuous compliance with all relevant federal/state laws, insurance requirements, landlord regulations, and company policies
- Ensures labor and controllable costs stay consistently within guidelines set by the company
- Daily cash management, reconciliation, and audits
- Assists with beverage inventory
- Working closely with the hospitality manager to achieve company key initiatives
- Other duties, as assigned
MUST-HAVE SKILLS
- Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays as well as emergency responsiveness as required
- Able to work ten hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs, and read
- Able to grasp, reach overhead, push, lift and carry up to 50 pounds
- Ability to work well under pressure in a fast paced, ever changing work environment
- Excellent verbal and written communication skills
- Highly organized with strong attention to detail
- High integrity and professionalism
- High School education or equivalent
- Understands, utilizes and embraces new technology and its implementation into our operation, with specific knowledge in, but not limited to, Microsoft Office
- A positive, joyful, upbeat and energetic attitude – leading by example
OTHER DESIRABLE (BUT NOT NECESSARY) SKILLS & EXPERIENCE INCLUDE
- Minimum 3 years’ experience working in a high-volume, hospitality-oriented food & beverage business
- Relevant Education: B.S. in Hospitality Management, or other related degree
- ServSafe, Allergen and ChokeSaver Certifications
While we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in the areas that are new!
YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU…
• Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work
• Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job
• Are just a little bit obsessive about getting the details right the first time
• Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"
