BlackStone eIT

System integrator delivering AI-enabled digital transformation

Technical Specialist

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeDubai - United Arab EmiratesIn-person

About the Job

Requirements

A bachelor's degree in Computer Science, Information Technology, or a related field is required.
At least 3 years of experience in a technical support or specialist role is required.
Proficiency in troubleshooting software applications, systems, and networks is required.
A solid understanding of database management and SQL is required.
Experience with software installation, configuration, and upgrade processes is required.
Strong analytical and problem-solving skills are required.
Excellent communication and interpersonal skills focused on customer service are required.
The ability to work independently and collaboratively is required.

Responsibilities

Provide technical support to clients by addressing inquiries and resolving issues promptly and efficiently.
Collaborate with development teams to identify and troubleshoot software bugs and performance issues.
Conduct system installations, configurations, and upgrades as needed.
Develop and maintain detailed documentation on system configurations, processes, and user guides.
Assist in training end-users on software functionality and best practices.
Stay up to date with product updates and emerging technologies to provide informed recommendations to clients.
Participate in project planning and execution to align technical solutions with client needs.

Desired Qualifications

Familiarity with Agile methodologies is a plus.
Relevant technology certifications, such as CompTIA, Microsoft, or Cisco certifications, are a plus.

Technical Specialist

BlackStone eIT · Dubai, United Arab Emirates · Full-time · Posted 2026-02-23

Workplace: on_site

Department: Outsource

Description

BlackStone eIT, a leader in the technology solutions space, is looking for a dedicated Technical Specialist to join our dynamic team. As a Technical Specialist, you will play a crucial role in providing expert technical support and solutions to our clients, ensuring the smooth operation and maintenance of our software products. This position requires a blend of technical expertise and strong problem-solving skills to meet our clients' diverse needs.

Responsibilities

Provide technical support to clients, addressing inquiries and resolving issues promptly and efficiently.
Collaborate with development teams to identify and troubleshoot software bugs and performance issues.
Conduct system installations, configurations, and upgrades as necessary.
Develop and maintain detailed documentation on system configurations, processes, and user guides.
Assist in training end-users on software functionalities and best practices.
Stay up-to-date with product updates and emerging technologies to provide informed recommendations to clients.
Participate in project planning and execution to ensure alignment between technical solutions and client needs.

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field.
Minimum of 3 years of experience in a technical support or specialist role.
Proficiency in troubleshooting software applications, systems, and networks.
Solid understanding of database management and SQL.
Experience with software installation, configuration, and upgrade processes.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills with a focus on customer service.
Ability to work independently as well as part of a collaborative team environment.
Familiarity with Agile methodologies is a plus.
Relevant certifications in technology (such as CompTIA, Microsoft, or Cisco) are a plus.

Benefits

Paid Time Off
Training & Development
Performance Bonus

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About the Company

BlackStone eIT

System integrator delivering AI-enabled digital transformation

Blackstone eIT is a system integrator and independent software vendor that helps organizations modernize through customized technology solutions across strategy, development, and managed services. It combines consulting, custom software, IT governance, workflow automation, and UI/UX design with hosted data storage, network, and security to support the full digital transformation lifecycle. It emphasizes long-term partnerships and uses intelligent technologies such as AI, machine learning, computer vision, big data analytics, blockchain, and IoT, including Agentic AI and Generative AI across its offerings and proprietary products like a Business Excellence Suite, Learning Management System, e-invoicing platform, Carbon Management Platform, and archiving system. Its goal is to help clients become digital-first, data-informed, and AI-enabled, with the aim of reducing costs and improving operational efficiency across finance, education, government, and manufacturing.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Seattle, WA
Founded: 2014

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