Penske

Diversified transportation, logistics, and motorsports provider

Carrier Compliance Specialist

Logistics & TransportationConfirmed live in the last 24 hours

Full-timeBeachwood, OH, USANo salary listedIn-person

About the Job

Requirements

One to three years of transportation industry experience is preferred.
A high school diploma or equivalent is required.
Prior experience in training is preferred.
Comfort presenting to an audience online or in person.
Strong presentation skills.
Ability to analyze, monitor, and report on performance data.
Ability to work under pressure and meet deadlines.
Ability to complete multiple complex tasks and assignments.
Outstanding oral and written communication skills.
Strong focus on people and ability to influence without authority.
Ability to conduct difficult conversations with carriers.
Proficiency in Microsoft Outlook, Word, Excel, Access, PowerPoint, and Oracle Business Intelligence.
Regular, predictable, full attendance is an essential function of the job.
Willingness to travel as necessary and work the required schedule at the specified location.
Completion of the Penske employment application, a background investigation including past employment, education, and criminal history, and drug screening are required.
Ability to read; communicate verbally and/or in writing; remember and analyze information; and remember and understand instructions or guidelines.
Ability to stand, walk, and sit; frequently use hands to touch, handle, and feel; reach with hands and arms; and occasionally lift and/or move up to 25 pounds/12 kilograms.
Close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus are required.

Responsibilities

Manage and lead carrier training programs for new and existing carriers to improve timely and accurate communication of load status from the carrier base.
Onboard and initiate new carriers, ensuring they receive appropriate training and understand expectations.
Deliver training online, in classrooms, and through webinars.
Assist with developing and creating training materials.
Use transportation data and analytics to identify root causes of carrier failures.
Facilitate communication between carriers and Penske's information technology and electronic data interchange teams when technology issues cause communication failures.
Understand customer requirements and manage carrier performance through a rating system.
Monitor carrier performance and coach deficient carriers back to expected performance.
Work closely with Penske operations, customers, and carriers.
Assist Operations with capacity and performance.
Complete other projects as assigned by the supervisor.

Desired Qualifications

A bachelor's degree in Logistics, Transportation, or a related field is preferred.
Prior experience in training is preferred.
One to three years of transportation industry experience is preferred.

Position Summary:

Primary responsibilities are carrier training, onboarding, management and compliance. Responsible to understand customers’ transportation requirements and deliver training to our external carriers in order to meet those requirements. Provide continuous improvement by ensuring high service levels through analytics, performance measurements and training. Candidate must have proven communication with a strong focus on internal and external customer service to meet business needs.

Major Responsibilities:

- Manage and lead carrier training programs with new and existing carriers with the overall goal of improving timely and accurate communication of load status from the carrier base

- Onboard / initiate new carriers. Ensure they have received appropriate training and understand expectations

- Deliver training via online, classroom and webinars

- Assist in content development and creation of training materials

- Use transport data and analytics to identify root causes to carrier failures

- Facilitate communications between carriers and Penske’s IT and EDI teams where technology issues are identified as root causes to communication failures

- Understand customer requirements and manage carriers performance through a rating system

- Monitor carriers’ performance and successfully “coach” deficient carriers back to expected performance

- Work closely with Penske operations, customers and carriers

- Assist Operations with capacity and performance as require

- Other projects as assigned by the supervisor

Qualifications:

- 1-3 years of transportation industry experience is preferred

- High School diploma or equivalent required, Bachelor’s Degree in Logistics, Transportation or related field preferred

- Prior experience in training is preferred

- Comfort presenting to audience online, or in-person

- Strong presentation skills

- Ability to analyze, monitor and report on performance data

- Ability to work under pressure and meet deadlines

- Ability to complete multiple, complex, tasks and assignments

- Outstanding oral and written communications skills are required

- Strong focus on people and ability to influence without authority

- Ability to conduct difficult conversation with carriers

- Proficient in the use of Microsoft Outlook, Word, Excel, Access, PowerPoint and Oracle Business Intelligence

- Regular, predictable, full attendance is an essential function of the job

- Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Physical Requirements:

-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer.

About the Company

Penske

Diversified transportation, logistics, and motorsports provider

Penske provides a range of transportation services, including retail automotive sales and service, truck leasing and rental, and logistics solutions, plus professional motorsports activities. Its offerings work through distinct units: Penske Automotive Group sells and services vehicles, Penske Truck Leasing rents and maintains trucks with fleet management, and Penske Logistics handles end-to-end supply chain services. The company differentiates itself by operating multiple transportation and entertainment businesses under one private global umbrella, enabling cross-sell opportunities and large-scale coordination. Its goal is to deliver reliable, end-to-end transportation and logistics solutions for individuals and businesses worldwide while growing its diversified portfolio and leveraging scale.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Bellflower, CA
Founded: 1969

Recently Posted Jobs

Explore more opportunities at Penske

See more jobs