Full-Time
Software Engineer
ML Inference Platform
Dialpad
1,001-5,000 employees
AI-driven customer engagement and collaboration
Compensation Overview
CA$111k - CA$133.5k/yr
Kitchener, ON, Canada
In Person
On-site in Ontario, Canada; remote eligibility not stated.
 Software Engineering (1) |
|---|
Get referred to Dialpad
Find people who can refer or advise you
- Bachelor's degree in Computer Science, Engineering, or equivalent related experience.
- 2 to 6 years of professional software engineering experience, with a proven track record of shipping production infrastructure or real systems that matter.
- Experience in writing solid, maintainable production code and applying strong software engineering fundamentals to solve complex debugging challenges.
- Experience in operating within ambiguous, cross-functional environments where requirements evolve and interfaces are real.
- Expertise in building for reproducibility, operability, and rollout safety, focusing on the quality of change rather than just local implementation.
- Improving how model and capability artifacts are packaged, versioned, promoted, and rolled back.
- Building or improving deployment and release pathways for AI-backed services.
- Enabling shadow-serving, staged rollout, and candidate-versus-incumbent comparison.
- Strengthening runtime behavior, observability, and debugging for model-backed systems.
- Building or automating evaluation systems that make release decisions evidence-based.
- Reducing bespoke coordination and strengthening the shared rails used by multiple AI teams.
- Experience with cloud infrastructure, containerized environments, managed ML platforms, or service orchestration systems.
- Experience with model serving, deployment systems, experiment tracking, artifact/version management, or ML lifecycle tooling.
- Experience with distributed systems, service platforms, search/relevance systems, internal enablement tooling, or production AI platforms.
- Experience with testing, benchmarking, experimentation systems, or evaluation frameworks that informed release decisions.
- Exposure to applied AI, speech, conversational systems, customer-facing workflows, or other production ML domains.
Dialpad provides an AI-powered platform for customer engagement, sales, and team collaboration via subscription. It processes calls and chats to deliver real-time transcription, sentiment analysis, live coaching, and predictive CSAT. It differentiates itself through fast feature releases, strong integrations, and notable partnerships, with recognition across UCaaS, VoIP, CCaaS, outbound tracking, Google Workspace tools, and conferencing. Its goal is to help businesses improve customer service and sales effectiveness using AI-driven insights and collaboration tools.
Company Size
1,001-5,000
Company Stage
Late Stage VC
Total Funding
$450M
Headquarters
San Ramon, California
Founded
2011
Get referred to Dialpad
Find people who can refer or advise you
Simplify's Take
What believers are saying
- NovelVox integration expands Agentic AI into regulated healthcare and financial services via systems of record like Oracle Health and Jack Henry.
- Journey.ai partnership brings PCI-compliant payments to AI agents, enabling secure transactions without exposing cardholder data to recordings.
- Google Gemini Enterprise integration allows users to query conversation intelligence directly in Gmail and Docs, addressing 79% of sales data not entered into CRM.
What critics are saying
- Vonage’s aggressive pricing and API flexibility will force 45–65% of international enterprise customers to migrate within 6–12 months.
- RingCentral’s $30/user/month tier with entrenched Salesforce and Microsoft integrations will displace Dialpad in mid-market workflows within 9–15 months.
- Failing to deliver measurable ROI within 6 months will trigger 55–75% enterprise contract cancellations as AI pilots stall at 50% rate.
What makes Dialpad unique
- Dialpad’s Agentic AI resolves 70% of requests without human intervention by replacing chatbots with autonomous agents.
- Agent Studio enables no-code custom AI agent creation for voice and digital channels, cutting deployment from months to weeks.
- Guardian acts as a real-time safety supervisor ensuring regulatory compliance while reducing data exposure risks in scaled AI operations.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Flexible Work Hours
Phone/Internet Stipend
Gym Membership
Professional Development Budget
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↓ -1%2 year growth
↑ 0%New phone system today. Topequipment is moving from an old PBX-based system to Dialpad today at 4:00 PM. Its phone service will be unavailable for approximately 30 minutes while Topequipment complete the upgrade. Topequipment appreciate your patience and understanding as Topequipment improve its communications to better serve its customers.
Salahi PC wins privacy ruling against Dialpad in AI eavesdropping Case. In a first-of-its-kind ruling, a San Francisco Superior Court judge has ruled that a proposed class action accusing Dialpad, Inc. of using artificial intelligence to eavesdrop on customer service calls with other companies can move forward. On June 30, 2026, Judge Ethan P. Schulman overruled Dialpad's demurrer to its clients' Second Amended Complaint in Freund v. Dialpad, Inc., Case No. CGC-25-624953. The decision is the first in-depth judicial analysis of the outer boundaries of CIPA's telephone company exemption and the extent to which it allows telephone companies to eavesdrop on calls conducted over their networks. The court's order allows its clients to proceed with claims under the California Invasion of Privacy Act (CIPA) on behalf of a proposed class of California residents whose calls were allegedly intercepted, analyzed, and processed without their consent. What the case is about. The complaint alleges that Dialpad sells a cloud-based Voice-over-IP (VoIP) phone system to businesses to manage their customer service calls. Separate from those VoIP products, Dialpad also sells AI-powered software that its business partners can use to analyze customer service calls. The complaint alleges that when a consumer calls a company that uses Dialpad AI, Dialpad's software listens to the live conversation, transcribes it, runs sentiment analysis, coaches the company's agents in real time on how to handle the calls, and also uses the calls to train Dialpad's own algorithms. Its clients allege that they called companies like Warby Parker, Netflix, RE/MAX, and AAA, and that Dialpad's AI software listened in on their calls without their knowledge or consent, in violation of California Penal Code section 631, which prohibits intercepting the contents of a communication without the consent of all parties. What Salahi Pc argued. Dialpad's primary defense was that, as a telephone company, Penal Code section 631(b)(1) exempts it from liability for listening to any customer calls. To that end, Dialpad argued that its AI products were merely part of the operation of its VoIP products. Salahi Pc argued that the exemption does not allow Dialpad to secretly listen to phone calls just because it's also a telephone company. Rather, the exemption shields a phone company only when it intercepts calls for the purpose of operating its communications service, such as checking a line for a malfunction. To support its interpretation, Salahi Pc relied on the text of the statute, evidence of the legislative history, and the California Supreme Court's decision in Tavernetti v. Superior Court, which held that CIPA's exemptions are "carefully limited" to their stated purposes. The court agreed with Salahi Pc, distinguishing Dialpad's VoIP products from Dialpad's AI products. While the VoIP products are communications services, Dialpad AI is not. Instead, it's a separate software layer that listens to and analyzes the contents of a phone call for collateral business purposes, not as a means to operate Dialpad's VoIP products. The court also rejected Dialpad's fallback argument that the statute was too ambiguous to enforce, finding that the text, the legislative history, and the purpose of the law all pointed the same way. Why it matters. As AI-powered technologies advance, many companies are racing to monetize them without first thinking through potential privacy implications. The decision joins a growing body of authority holding that AI call-analysis software can violate CIPA. This ruling, however, is the first to confirm that a telephone company is on the same footing as other vendors: it doesn't have carte blanch to listen to calls carried out on its networks just because it also happens to be a telephone company. CIPA allows a person who has been harmed by an interception to recover $5,000 in statutory damages per violation. If you believe your call contents have been accessed by Dialpad's AI software, please feel free to contact Salahi Pc for possible legal assistance. There is no money currently available in this lawsuit. If money later becomes available and you are a member of the class, you will receive notice as approved by the Court at that time.
Outdoo + Dialpad integration announcement. Announcing the Outdoo + Dialpad integration. Turn Dialpad conversations into transcripts, summaries, coaching insights, AI scorecards, and roleplays built from real customer calls. Published: June 25, 2026 June 30, 2026 Summarize this article with AI * Calls become coaching inputs: Dialpad conversations sync into Outdoo AI so teams can review transcripts, summaries, key moments, and coaching signals faster. * Roleplays use real calls: Teams can turn actual Dialpad conversations into AI roleplays for discovery, objections, support escalations, follow-ups, and closing practice. * Scorecards guide coaching: Outdoo surfaces trends, sentiment, talk patterns, keyword mentions, and AI scorecard signals so managers can coach with more structure. * Admin API setup: Dialpad Pro or Enterprise admins can create an API key, then connect Dialpad from the Outdoo Integrations page under Dialers. Call recordings are useful, but the real value comes from what teams do after the conversation ends. A Dialpad call can reveal a buying signal, a missed discovery question, a customer objection, a support escalation, or a moment where the rep handled the conversation exactly right. When those moments are easy to review and turn into practice, coaching becomes much more actionable. That is why Outdoo is excited to announce the Outdoo AI and Dialpad integration. With this integration, Dialpad conversations can sync into Outdoo AI so teams can review transcripts, generate summaries, identify coaching gaps, and create AI roleplays from real customer interactions. It gives managers a clearer way to coach and gives reps a more realistic way to prepare before the next call. Turning Dialpad conversations into a coaching workflow. Dialpad helps customer-facing teams manage calls and meetings across sales, support, and service workflows. Outdoo AI helps teams take those conversations and turn them into structured learning, feedback, and practice. Once Dialpad is connected with Outdoo, call recordings can be brought into Outdoo for transcription, summary generation, and conversation analysis. Instead of manually listening to every recording, managers can quickly review what happened, understand where coaching is needed, and identify the moments that should become reinforcement. This makes call review easier to scale. Teams can use real conversation data to understand patterns across reps, accounts, and customer situations, then convert those insights into targeted coaching and AI roleplay practice. From call review to rep readiness. The goal of the Dialpad integration is not just to store call data in another system. It is to help teams improve how people perform in future customer conversations. Outdoo can use Dialpad transcripts, summaries, key moments, and performance signals to help managers coach with more evidence. Reps can see what went well, where they missed an opportunity, and which skills need more practice. When a conversation reveals a recurring objection, unclear messaging, weak qualification, delayed follow-up, or a difficult customer moment, teams can turn that into a focused AI roleplay. This helps reps practice the exact situations they are likely to face again instead of relying only on generic training scenarios. Creating AI roleplays from real Dialpad calls. Real calls make practice more relevant because they capture the actual language, objections, questions, and decision-making patterns customers use. With Dialpad conversations available in Outdoo, teams can build realistic AI roleplays from real call moments. A rep can practice discovery after a weak qualification call, rehearse pricing responses after a difficult objection, or prepare for a follow-up conversation using the customer signals that appeared in the previous interaction. Managers can also use these roleplays to reinforce consistent behaviors across the team. If multiple reps struggle with the same objection or talk track, that pattern can become a repeatable practice scenario instead of a one-off coaching note. What the Dialpad integration helps teams do. The Outdoo AI and Dialpad integration is designed to help teams move from recorded conversations to measurable improvement. * Sync Dialpad call recordings: Bring Dialpad conversations into Outdoo so teams can review calls, capture coaching moments, and keep call data accessible in one place. * Generate transcripts: Convert Dialpad recordings into searchable transcripts that make it easier to review conversations, find important details, and identify key customer moments. * Create AI summaries and key moments: Generate summaries that highlight discussion points, objections, action items, follow-ups, and next steps. * Surface trends and coaching signals: Identify recurring topics, customer sentiment, objection patterns, talk ratios, keyword mentions, response quality, and other performance signals. * Score conversations with AI: Use AI coaching and scorecards to evaluate conversations, track skill gaps, and give managers a more structured way to coach. * Build AI roleplays from real calls: Turn Dialpad conversations into realistic practice scenarios for discovery, qualification, objection handling, support escalations, follow-ups, and closing conversations. Why this matters for customer-facing teams. Customer-facing teams often have plenty of recordings but not enough time to turn them into coaching. The Dialpad and Outdoo AI integration helps close that gap by making each conversation easier to analyze, learn from, and reuse for practice. For reps and agents, this means feedback becomes more connected to the conversations they actually handle. For managers, it means coaching can be based on real patterns rather than occasional call reviews. For enablement teams, it creates a stronger loop between training, live execution, and reinforcement. Over time, this helps teams improve not only individual calls but also the consistency of customer conversations across the organization. How to connect Dialpad with Outdoo AI. Before connecting Dialpad with Outdoo, make sure your Dialpad account has API access. Dialpad API keys are available for Pro and Enterprise customers, and only users with Company Admin rights can create and access API keys. To create the API key, log in to Dialpad as a Company Admin, go to Admin Settings > My Company > Authentication > API Key, create a new key, and select the required scopes. Then log in to Outdoo AI, go to the Integrations page, find Dialpad under the Dialer section, click Connect, and paste the API key generated in Dialpad. Once connected, Dialpad call recordings can start syncing into Outdoo AI for transcripts, summaries, coaching insights, scorecards, and AI roleplay workflows. Turn Dialpad calls into better customer conversations. The Outdoo AI and Dialpad integration helps teams move beyond call recording. It turns everyday conversations into coaching signals, scorecard feedback, and realistic AI roleplays that help reps and agents improve before their next live interaction. For setup assistance or advanced configuration, contact its support team at [email protected]. You can also visit the Outdoo AI listing on the Dialpad marketplace or the Outdoo Dialpad integration page to learn more.
Dialpad has been named a Leader in the Aragon Research Globe for Intelligent Contact Centers for SMB, 2026. The recognition highlights the company's AI-native platform and unified approach to customer communications. Aragon Research evaluated providers on strategy, performance and market reach. Dialpad's positioning reflects its purpose-built AI capabilities, Google partnership and integrations with platforms including Salesforce. Key features include AI Recap for conversation summaries, AI Playbooks for real-time guidance and AI Scorecards for automated quality evaluation. The company has surpassed $350 million in annual recurring revenue and serves over 40,000 business customers, including Randstad, Nasdaq and T-Mobile. Dialpad has delivered nearly one billion AI Recaps across its platform to date.
Dialpad has appointed Brett Reed as chief financial officer, formalising his role after serving as interim finance leader. The AI-first communications platform made the move to strengthen financial leadership as it scales to meet enterprise demand. Reed brings over 20 years of financial management experience, including positions at Salesforce and Vlocity. His appointment comes as Dialpad expands into the enterprise market and develops agentic AI capabilities. CEO Craig Walker said the enterprise market is moving beyond AI experimentation into rigorous execution, requiring strong financial discipline. Reed will focus on streamlining operations to deliver performance and measurable value for enterprise customers. Dialpad's platform serves companies including Randstad, Nasdaq and T-Mobile. The company is backed by Andreessen Horowitz, GV, ICONIQ Capital and T-Mobile.