There’s something different about this one…For the latest developments in the contact centre industry, the Call and Contact Centre Expo is the place to be.Find out from attendees and exhibitors what they thought the best thing about the event is. From meeting old faces and new, to the unique qualities that this particular expo provides, there’s plenty to celebrate here.Although one guest is… reaching… a little with their contribution.Read on to find out more.Connecting with others in the contact and call centre industryThere’s a conference for everything and it’s no surprise that call and contact centres have their own, given the amount of innovation and change taking place in this space.In this video we took the opportunity to speak to a range of attendees whilst there to get their thoughts.The Call and Contact Centre Expo 2024 brings together a vibrant community of professionals from across the industry, creating an atmosphere that many attendees say is the event’s best feature.A common theme among responses is the opportunity to connect—both with familiar faces and new prospects. For some, it’s a reunion of sorts, with years of industry experience culminating in meetings with former colleagues and mentors. Andrew Pattie from Sprinklr, for example, noted the joy of seeing old friends and even reconnecting with former or potential bosses, highlighting the tight-knit nature of the contact center world.A human connectionOthers emphasize the human connection fostered by the event. Gabi Warren and Jordy Van Gent from AI driven CX platform Puzzel, both pointed out the unique value of face-to-face interactions, especially after communicating virtually for so long. For them, the chance to shake hands, share a coffee, and chat with customers or peers in person makes all the difference

SAN FRANCISCO, CA - November 12, 2024 - Dialpad, the leading AI-powered communications intelligence platform trusted by tens of thousands of enterprises worldwide, today announced the launch of Dialpad Support, marking a significant evolution of its Ai Contact Center solution into a complete next-generation platform that fundamentally transforms how businesses approach customer service.

In addition to this financial success, Dialpad has announced the acquisition of Surfboard, a workforce management company, as part of its strategy to offer more integrated solutions within its platform.