Dialpad expands partner marketplace to connect customers and partners. Search. New marketplace simplifies solution discovery, partner engagement and integration development, helping businesses connect the systems and expertise they need to work smarter Dialpad, the AI platform for customer experience, today announced an expanded Dialpad Marketplace designed to make it easier for businesses to discover integrations, connect with channel partners and extend the value of their existing technology investments. The refreshed marketplace brings Dialpad's growing ecosystem of technology integrations and partner expertise into one unified destination, helping customers find integrations and partner solutions that fit the tools and workflows they already use, including AI and agentic solutions. As businesses rely on increasingly interconnected technology stacks, finding the right integrations and implementation expertise can be challenging. Customers need straightforward ways to evaluate solutions, understand how they connect with existing systems, and identify the right partners to help them meet their business goals. The expanded Dialpad Marketplace addresses these needs with a more streamlined experience for discovering, evaluating and connecting with agentic solutions across the entire Dialpad ecosystem. The refreshed marketplace introduces three key enhancements: * A unified destination for integrations and partner expertise. Customers and Dialpad teams can discover technology integrations and certified channel partners organized by expertise, solution category and industry. Marketplace offerings help users understand how solutions work with Dialpad and identify the right options best suited for their business needs. * A more direct path from discovery to engagement. Customers can evaluate available solutions, activate integrations and contact partners directly to explore their capabilities and services. By making it easier to move from discovery to action, the marketplace helps businesses connect their systems and build workflows around their existing tools and priorities. * A streamlined experience for developers and partners. A guided developer path helps technology providers build, submit, and publish integrations. A dedicated partner portal allows partners to work with Dialpad to maintain their listings and share product updates and new releases, helping simplify the app refresh process for users. These capabilities help partners keep information current while making it easier to bring new solutions to the Dialpad ecosystem. "Businesses shouldn't have to rethink how they work just to get more value from their technology. Our growing partner ecosystem is about meeting customers where they are, connecting the systems they already rely on and making it easier to find the expertise they need," said Jim McGarry, SVP of Global Channel Sales at Dialpad. "The expanded marketplace creates a more direct connection between customers, technology providers and certified partners. It also gives developers and partners a clearer path to bring their innovations to the businesses that can benefit from them. It's never been easier to tap into valuable integrated solutions and bring them into your techstack." Growing an ecosystem built around how businesses work The marketplace builds on Dialpad's existing open ecosystem strategy, which brings together integrations, APIs and technology partnerships to help businesses connect communications with the applications and workflows they use every day. Rather than requiring customers to work across disconnected systems, Dialpad's broadened ecosystem brings conversations, customer information and business processes closer together for more complete customer intelligence. "Every customer conversation contains valuable intelligence," said John Bourne, Senior Vice President, Global Channels and Alliances at Verint. "Bringing Verint to the Dialpad Marketplace helps organizations connect that intelligence with existing workflows and turn it into measurable business outcomes." For users, this flexibility makes it easier to build a technology environment that supports their specific needs, whether they are connecting communications with customer relationship management (CRM) systems, streamlining contact center workflows, or exploring solutions tailored to their industry. The connected environment is designed to help organizations bring data, insight and action together to support more relevant customer experiences. For partners, the marketplace provides a central destination to showcase their solutions, reach enterprises exploring new capabilities and establish direct connections with potential customers. In collaboration with Dialpad, the guided development and publishing experience further supports the ecosystem's growth by simplifying how partners bring integrations to market as well as how to keep their offerings up to date. "Dialpad's revamped Marketplace makes it easier to directly connect developers and customers by easing the process of discovering and using trusted, pre-integrated tools," said Darren Gill, Chief Revenue Officer at PCI Pal. "Together, we help Dialpad customers securely complete payments across live conversations and automated interactions, including chatbots and AI-powered experiences. PCI Pal's secure payment capabilities support PCI DSS compliance while enabling seamless, trusted transactions, however customers choose to engage." As Dialpad continues to expand its network of integrations and channel partners, the marketplace will serve as a central point of connection between Dialpad, its customers and the broader community of innovators building complementary solutions. "Organizations need their communications platform to work with the systems their teams already use. They need the data flowing between them in a way that supports how their business operates," said Nick Enger, President and CTO at Advanced Technology Consulting. "As a certified Dialpad channel partner, ATC helps bring communications, CRM, ERP, databases, APIs, and legacy systems together enabling cleaner real-time data, workflow automation, and a stronger foundation for AI. Dialpad's expanded Marketplace makes that expertise easier to discover." To explore integrations and certified partners, visit the Dialpad Marketplace. Technology providers interested in joining the ecosystem can explore Dialpad's partner resources and developer tools.

Cisne names industry veteran Jim Nystrom Chief Revenue Officer. October 05, 2026, 11:45 GMT Former Five9, Dialpad, and Nextiva revenue executive joins to accelerate enterprise expansion as contact centers adopt hybrid human and AI workforce models Jim brings experience, an operational curiosity, a solutions mindset, and an outcome-based delivery methodology that will help us land and expand in the market." - Natalie Perez CORAL SPRINGS, FL, UNITED STATES, October 5, 2026 / EINPresswire.com / - Cisne, provider of AI-native workforce management for omni-channel and hybrid contact centers, today announced that Jim Nystrom has joined as Chief Revenue Officer. Nystrom will lead Cisne's go-to-market, including enterprise sales, channel distribution, and revenue & growth strategy. Nystrom previously served as Chief Revenue Officer at Nextiva and Dialpad, and as Executive Vice President of Global Sales at Five9, where he helped scale the sales organization through their most aggressive growth phase. He first worked with Cisne's co-founders, Chief Executive Officer Natalie Perez and President Lou Mandic, when their previous company was a Five9 reseller partner. "Natalie and Lou were partners I trusted at Five9 because they understood contact center operations from the inside," said Nystrom. "Legacy workforce management providers are trying to modernize by bolting generative AI onto architectures that were never built for it. Cisne is designed from the ground up for contact centers where AI agents and human teams now work multiple channels and share live workloads. Helping bring that to enterprise contact centers was an easy decision." "Jim has spent his career building revenue teams that deliver outcome-based solutions to contact center leaders, and those are the same leaders now figuring out how to plan for AI agents alongside their people," said Perez. "They expect a vendor who understands their operation. Jim brings experience, an operational curiosity, a solutions mindset, and an outcome-based delivery methodology that will help us land and expand in the market. We know he's the right person to lead our growth in the enterprise market." The appointment comes as contact centers and BPOs rapidly deploy autonomous voice and digital agents alongside human teams. While legacy workforce management systems rely on historical patterns and static shifts designed exclusively for human staff, Cisne allows a brand to organize a global hybrid workforce delivering consistently 24x7, while unifying capacity planning, dynamic handle times, and intraday scheduling across the entire hybrid workforce in order to help brands differentiate themselves based on convenience and service expected by today's consumers. About Cisne Cisne provides AI-native workforce management built for hybrid contact centers. The platform combines forecasting, scheduling, intraday management, adherence, reporting, workforce intelligence, and employee self-service with governed GenAI and agentic AI that connects live contact center performance to scheduling, so organizations can plan capacity for their entire workforce, human and AI, in a single system. Cisne serves commercial, mid-market, and enterprise contact centers and connects to CCaaS, CRM, HR, and payroll systems through open APIs and MCP. Cisne is headquartered in Coral Springs, Florida. To learn how Cisne restores operational predictability to modern service organizations, visit www.cisne.ai. Media Contact Legal Disclaimer: EIN Presswire provides this news content "as is" without warranty of any kind. We do not accept any responsibility or liability for the accuracy, content, images, videos, licenses, completeness, legality, or reliability of the information contained in this article. If you have any complaints or copyright issues related to this article, kindly contact the author above. You just read: October 05, 2026, 11:45 GMT EIN Presswire's priority is author transparency. We do our best to weed out false and misleading content. The content above is the sole responsibility of the author who makes it available. If you have any complaints, kindly contact the author above. Heather Turbeville +1 954-800-6331

Net2phone cloud communications & PBX Solutions: Features, pricing, and expert procurement with Premier Business Team. For IT directors, CTOs, and operations leaders evaluating cloud communications, balancing enterprise-grade reliability with predictable budgets is a constant tightrope walk. If your organization is weighed down by aging premise-based PBX hardware, mounting maintenance fees, and inflexible carrier contracts, migrating to a robust cloud communications platform is no longer optional: it is a strategic imperative. Among the leading contenders in the unified communications (UCaaS) landscape, Net2phone stands out for its strong cloud PBX infrastructure, robust multi-device integration, built-in AI tools, and aggressive international calling bundles. However, navigating tier selections, deployment timelines, hidden add-on costs, and custom enterprise pricing can easily overwhelm an already stretched IT department. At Premier Business Team, Premier Business Team act as your trusted, vendor-neutral technology advisor. Premier Business Team eliminate the guesswork from telecom procurement, helping you benchmark Net2phone against competitors like RingCentral, Zoom Phone, and Dialpad to secure custom pricing and white-glove deployment support: often at zero direct cost to your organization. How much does Net2phone Cloud PBX cost in 2026? Net2phone structures its cloud communications service into three core tiers: Essentials, Professional, and Ultimate: with pricing generally ranging from $20 to $45+ per user per month, depending on seat volume, contract terms, and feature requirements. * Essentials Plan: Typically ranges from $19.99 to $28.99 per user/month. Designed for small-to-midsize teams requiring unlimited calling across North America (US, Canada, Mexico, and Puerto Rico), auto-attendant/IVR, basic call queueing, SMS/MMS, and standard web/mobile softphone apps. * Professional Plan: Typically ranges from $24.99 to $35.99 per user/month. This is widely considered the "sweet spot" for mid-market enterprises, adding unlimited international calling to 40+ countries, full-featured video conferencing, extension mirroring across devices, and AI-powered call transcription and summaries. * Ultimate Plan: Custom pricing (typically ranging from $33.99 to $44.99+ per user/month depending on scale). Tailored for organizations requiring advanced analytics, AI sentiment analysis, and webinar/live-streaming video capabilities. Note on Add-Ons: Features like advanced call recording, custom CRM API connectors, and secondary phone numbers may incur minor per-user or per-number monthly fees. Partnering with Premier Business Team ensures all licensing structures are fully transparent before contract signature. What are the core features of Net2phone Cloud Communications? Net2phone provides a comprehensive suite of business communications tools designed to replace traditional hardware PBX systems with a flexible, cloud-native architecture: * Hosted PBX & SIP Trunking: Virtual extensions, ring groups, multi-level auto-attendants, and flexible call routing managed entirely through a centralized web portal. * AI-Driven Insights: Automated call transcription, meeting summaries, and sentiment analysis to monitor customer interactions and improve team performance. * Omnichannel Messaging: Integrated SMS, MMS, and external messaging capabilities directly from desktop and mobile applications. * Global Reach: Robust international calling capabilities bundled into higher tiers, eliminating expensive per-minute toll charges for multi-site or global operations. * Unified Collaboration: Web softphones, mobile apps, and video conferencing that keep hybrid and remote teams connected seamlessly. For a broader look at how modern voice infrastructure transforms operations, explore its guide on Business Phone Systems and its strategic overview of Communications Solutions. What are the pros and cons of Net2phone for enterprise deployments? Every UCaaS platform has distinct strengths and trade-offs. Understanding them helps prevent deployment friction: Pros: * Aggressive International Bundling: Exceptional value for businesses with heavy call volume to 40+ international destinations. * Reliable Cloud Infrastructure: High uptime guarantees and centralized web administration simplify multi-site management. * Built-in AI Tools: Automated transcription and summaries reduce manual post-call documentation. * Multi-Device Flexibility: Seamless extension mirroring across desk phones, computers, and mobile devices. Cons: * Native CRM Integrations: Out-of-the-box integrations with major CRMs (like Salesforce or HubSpot) often require higher tiers or API configurations. * Add-On Pricing: Features like enterprise call recording and specialized reporting may require add-on modules that impact total cost of ownership. * Configuration Complexity: Large enterprise rollouts require meticulous dial-plan mapping and number porting oversight to avoid downtime. How does Premier Business Team simplify Net2phone procurement? For IT decision-makers managing understaffed teams and tight budgets, vendor negotiations are a massive drain on time. Going direct to a single carrier often results in list pricing and rigid contract terms. As an independent technology advisor, Premier Business Team provides a streamlined procurement process: * Independent Discovery & Benchmarking: Premier Business Team analyze your existing telecom spend, current PBX limitations, and collaboration workflows to determine if Net2phone is the ideal fit: or if alternative platforms like RingCentral, Zoom Phone, or Dialpad better align with your goals. * Custom Enterprise Pricing: Because of its extensive partner network, Premier Business Team negotiate volume discounts and promotional concessions that are rarely available to direct buyers. * End-to-End Implementation Support: From number porting and network readiness assessments to user provisioning and admin training, Premier Business Team manage the entire deployment lifecycle to ensure zero business disruption. * Ongoing Lifecycle Management: Premier Business Team act as your single point of contact for billing, service additions, and ongoing support, rescuing your team from frustrating carrier hold times. To explore additional connectivity foundations that support flawless UCaaS performance, review its services in Business Internet & Connectivity and Cloud Services. Conclusion. Migrating to Net2phone cloud communications can drastically reduce operating costs, empower hybrid teams, and eliminate aging hardware headaches. However, maximizing your return on investment requires careful tier selection, precise configuration, and expert vendor advocacy. Let Premier Business Team do the heavy lifting. Premier Business Team help you navigate options objectively and secure the best possible terms. Ready to optimize your communications infrastructure? Get a Free Net2phone Pricing & Comparison Assessment today. Kyle Weiss Managing Partner