O'Hare Concessions

Operates concession services at O’Hare

Customer Service Associate

Checkout & Customer ServiceUpdated on Nov 10

Full-timeChicago, IL, USAIn-person

About the Job

Requirements

Previous retail or customer service experience is a plus but is not required.
Demonstrated customer service experience.
Ability to multitask and resolve minor customer service conflicts.
An Alcohol Beverage Awareness Card (TAM Card) may be required.
Additional security clearance may be required.
A satisfactory criminal background check and drug testing may be required.
The role requires limited sitting and frequent standing, walking, climbing, crouching, bending, pushing, or pulling.
Normal or corrected vision and hearing are required.
Ability to distinguish varying or specific colors, patterns, or materials to assist customers.
Fluency in English is required for training, customer interactions, and compliance with company policies and procedures.
Ability to work indoors, typically in a consistent temperature.
Use of fine motor hand functions is required.
Ability to lift 0–60 lbs with or without reasonable accommodation.

Responsibilities

Greet and assist customers throughout their shopping experience.
Maximize sales by suggesting products and upselling when appropriate.
Remain knowledgeable about the store’s merchandise and current promotions.
Assist with the cleanliness and upkeep of the store, and maintain store displays and merchandise.
Assist with inventory and receiving merchandise.
Replenish backstock to maintain appropriate levels of merchandise on the floor.
Conduct merchandise markdowns as instructed.
Perform opening and closing duties, including securing cash registers and store security.
Communicate customer complaints and inventory concerns to management in a timely manner.
Perform additional responsibilities if identified as a keyholder.
Perform other duties as assigned.

Desired Qualifications

Previous retail or customer service experience.

Customer Service Associate - WHSmith - $18-$18.50/hour

Job Description
Join our Field Team and help shape the future of retail—where innovation, customer connections, and career growth come together in an exciting environment!
The Customer Service Associate provides an exceptional customer experience and assists with general upkeep of the store.
Benefits

Medical, Dental, and Vision Insurance
Employer-Paid Life Insurance
Disability Insurance
Paid Time Off
Paid Parental Leave
401(k) with company match
Employee Discount

Job Responsibilities

Greets and assists customers throughout their shopping experience
Maximizes sales by suggesting products and up-selling when appropriate
Remains knowledgeable of the store’s merchandise and current promotions
Assists in the cleanliness and upkeep of the store; maintains store displays and merchandise
Assists with inventory and receiving of merchandise
Replenishes backstock to maintain appropriate levels of merchandise on the floor
Conducts markdowns of merchandise as instructed
Perform opening/closing duties, including securing cash registers and store security
Communicates customer complaints and inventory concerns to management in a timely manner
If identified as a keyholder, additional responsibilities will be assigned
Other duties as assigned

Job Requirements
Job Requirements

Previous retail or customer service experience is a plus, but not required
Strong written and verbal English communication skills
Demonstrated customer service experience
Ability to multitask and resolve minor customer service conflicts
Alcohol Beverage Awareness Cared (TAM Card) may be required
Additional Security clearance may be required
Satisfactory Criminal Background Check and Drug Testing May be required

Additional Requirements – CSA, CS Leads

Limited sitting
Frequent standing, walking, climbing, crouching, bending, pushing, or pulling

Normal or corrected vision and hearing

Can distinguish varying or specific colors, patterns, or materials to assist customers

Fluency in English is required for training, customer interactions, and ensuring compliance with company policies and procedures

Typically, indoors
Typically, in a consistent temperature

Use of fine motor hand functions
Lift 0-60 lbs with or without reasonable accommodation

About Us
WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.
EEO/ADA/DFWP
WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law. Reasonable accommodation will be provided for qualified individuals with disabilities.

About the Company

O'Hare Concessions

Operates concession services at O’Hare

O’Hare Concessions is part of the Chicago Department of Aviation governing O’Hare and Midway airports, focusing on passenger experience, economic growth, and community relations. It works by setting clear service standards, tracking performance with key indicators, and taking actions to improve service for travelers. It differentiates itself by combining customer-focused service improvement with workforce development, community engagement, and commercial asset optimization to generate non-airline revenue while lowering costs for airline partners. Its goal is to enhance the airport experience, support sustainable economic activity around the airports, and maintain strong partnerships with communities, tenants, and travelers.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Chicago, IL
Founded: 1945

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