Manitoulin Group of Companies

Moves freight and manages international shipping

Service Coordinator

Service Advising & EstimatingConfirmed live in the last 24 hours

Full-timeSaskatoon, SK, CanadaIn-person

About the Job

Requirements

At least 5 years of experience in service operations.
Knowledge of AS400.
Organizational skills.
Communication and decision-making skills.
Technical, mechanical, and problem-solving skills.
Ability to focus on cost analysis and cost reduction.
Ability to focus on customer and driver satisfaction.

Responsibilities

Document repairs from multiple sources, including EDVIR, walk-ups and triage, email, technician findings, operations, and maintenance software, and prioritize work accordingly.
Maintain the local Facility Planner spreadsheet outlining daily workflow.
Prepare work orders in Enrich and assign tasks to technicians after repairs have been approved by the shop supervisor and/or service manager.
Ensure all tasks are completed in Enrich with proper comments for each job line.
Ensure warranty claims are opened for all warrantable parts and/or repairs.
Work with the parts department to ensure parts are in stock or ordered before equipment arrives for preventive maintenance service and/or repairs.
Assist the parts department in sourcing parts.
Ensure parts cores are returned for proper credit.
Close completed work orders after review.
Work with outsourced maintenance coordinators to schedule equipment and ensure equipment gets to the required shop.
Handle driver and customer relations.

Job Description

We have two positions available. wage based on experience and shift premiums will be applied
1 on our Afternoon shift 4 x 10s Mon - Thur 14:30- 01:00
1 on our weekend dayshift 3 x 12 Fri - sun 06:00 - 18:30
Essential Duties & responsibilities include
Document repairs provided from multiple sources ( EDVIR , walk ups/triage, email , technician findings , operations, maintenance software) and prioritize work accordingly
Maintain the local "facility Planner" spreadsheet outlining daily workflow
Prepare workorders in enrich and assign tasks as needed to technicians after repairs have been approved by the shop Supervisor and/or Service Manager
Ensure all tasks are completed in enrich with proper comments for each job line
Ensure warranty claims are opened for all warrantable parts and/or repairs
Work with parts Dept to ensure parts are in stock and/or ordered prior to equipment arriving for pm service and or repairs
Assist parts Dept in sourcing parts
Ensure parts cores are returned for proper credit
Close completed work orders after review
works with Outsourced Maintenance Coordinators to schedule equipment and ensures equipment gets to the required shop
Driver & Customer Relations

Qualifications

To preform this job successfully. the individual must be able to preform each essential duty satisfactorily . The requirements below are representative of the knowledge , skill, and/or ability required
Minimum 5 years in the service Operations
knowledge of the AS400
Good organizational skills
Good communication and decision making skills
Technical , mechanical and problem solving skills
Focused on cost analysis and cost reduction
focused on customer and driver satisfaction

Additional Information

What do we offer?

Competitive Wages
Comprehensive Benefits Program
Profit Sharing Opportunities
Opportunities for growth and advancement

About the Company

Manitoulin Group of Companies

Moves freight and manages international shipping

The Manitoulin Group of Companies moves freight for businesses across Canada and between Canada and the United States, and arranges international shipping. Its trucking company, Manitoulin Transport, carries partial and full truckloads through Canadian terminals and works with partner carriers for US deliveries. Shippers pay transportation charges for services that include rush deliveries, rail-and-truck moves, and temperature-controlled or dangerous goods. Sister companies provide warehousing, crating, customs clearance, and air and ocean freight forwarding, letting clients arrange several stages of a shipment through the group. Its roots date to a grocery wholesaler incorporated in 1953, which moved into trucking in 1960.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Auerbach in der Oberpfalz, Germany
Founded: 1953

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