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Newmont

Global gold and copper mining operator

Analyst – End User Computing

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeAfrisipakrom, GhanaNo salary listed

About the Job

Requirements

  • A Bachelor's degree in Information Technology, Computer Science, or a related field is required.
  • Understanding of end-user computing technologies and support processes is required.
  • Knowledge of information technology infrastructure, including laptops, cellphones, video conference systems, and mobile applications, is required.
  • Awareness of IT service management best practices is required.
  • Familiarity with preventative maintenance strategies for technology equipment is required.
  • Knowledge of customer experience principles and techniques is required.
  • Understanding of user account management and access rights is required.
  • Awareness of security measures and protocols for end-user devices is required.
  • Familiarity with asset management and record-keeping practices is required.
  • A minimum of 3 years of working experience in a services or technical support role with a mining company is required.
  • Ability to communicate effectively, orally and in writing, with vendors, service providers, colleagues, clients, and customers at all levels is required.
  • Proficiency in diagnosing and resolving application and device issues is required.
  • Strong skills in maintaining and supporting laptops, cellphones, video conference rooms, desktops, and mobile applications are required.
  • Expertise in configuring and maintaining end-user devices, including desktops, laptops, printers, and mobile devices, is required.
  • Ability to administer user accounts, permissions, and access rights is required.
  • Advanced proficiency in implementing security measures and protocols for end-user devices is required.
  • Skills in providing technical support and troubleshooting assistance to users are required.
  • Experience gathering and acting on user feedback to improve services is required.
  • Capability to ensure smooth operation of technology facilities and equipment is required.
  • Proficiency in Microsoft Office applications, including Excel, PowerPoint, and Word, is required.
  • Ability to understand one's own behaviors and their impact on others, and to adapt behavior as needed to achieve productive outcomes for the wider team, is required.
  • Ability to contribute effectively as a team member by listening, clarifying tasks, and receiving and providing feedback is required.
  • Where applicable, ability to establish and maintain a positive and productive work environment as a team leader by listening, addressing different viewpoints, and giving and receiving feedback is required.
  • Ability to build positive working relationships with a diverse range of people across disciplines is required.

Responsibilities

  • Ensure seamless operation and security of professional applications and end-user devices by supporting implementation, customization, and maintenance, providing technical support, and continually enhancing digital data services based on user feedback.
  • Maintain and support laptops, cellphones, video conference rooms, desktops, and mobile applications.
  • Ensure smooth operation of printers, scanners, copiers, audiovisual equipment, on-site server rooms, video systems, electronic displays, and meeting room equipment.
  • Address technology issues promptly and efficiently to support high levels of customer satisfaction.
  • Provide technical support and troubleshooting assistance to users of professional applications.
  • Administer and handle user accounts, permissions, and access rights.
  • Monitor the security and integrity of end-user devices and data by implementing security measures and protocols.
  • Participate in configuring and maintaining end-user devices, including desktops, laptops, printers, and mobile devices.
  • Gather and act on feedback to continually improve digital data services and end-user support.
  • Assist with site components of regional or global technology projects and contribute as needed.
  • Support vendors and contractors to ensure site stability and meet service delivery standards.

About the Company

Newmont

Global gold and copper mining operator

Newmont is a global mining company that extracts and processes gold and copper, with silver and other metals also produced. It discovers, develops, and operates mines, then processes and sells the metals, while integrating environmental and social planning to gain approvals and maintain social acceptance. It differentiates itself through its large global scale, diversified metal portfolio including the Newcrest acquisition, and a strong focus on sustainable practices and stakeholder engagement. Its goal is to grow its metal assets responsibly while ensuring safety, environmental stewardship, and a social license to operate across its worldwide operations.

Company size
10,001+
Company stage
IPO
Headquarters
Denver, CO
Founded
1916

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