Receptionist

About Us

David A. Thompson founded TEC Equipment in 1976. During those early days in Portland, Oregon, TEC Equipment was known as Thompson Equipment Company and its business was buying and selling used trucks and trailers.

Today, David is joined by his three sons, David O., Chris, and William. This proud, family-owned business is now one of the largest full-service truck and trailer dealerships in the United States. Headquartered in Portland, Oregon, TEC has over 28 locations, serving customers across Washington, Oregon, California, Nevada, Arizona, and Nebraska.

We feature Mack and Volvo heavy-duty trucks, Hino and Isuzu medium duty trucks, trailers from Stoughton Trailers, BWS, and MAC Trailer, and Cottrell, Kentucky, and Sun Country auto transport trailers. We also sell all makes of used trucks.

Our full-service offerings additionally feature quality parts, state-of-the-art service, collision centers, leasing and rental, financing, and insurance. TEC Equipment locations are authorized service centers for Mack, Volvo, Cummins, Meritor, Allison Transmission, Eaton and Fuller warranties.

Overview

As the first point of contact for most customers (in person, phone, email), walk ins, guests, etc., the Receptionist serves as the “face” of TEC Equipment and is expected to provide a high level of customer service through welcoming, professional, and efficient interactions. In addition to general reception tasks, this position supports branch and corporate employees by completing administrative duties such as processing mail, filing, and responding to other miscellaneous requests.      

The person in this position must embody company values of Teamwork, Entrepreneurship, and Customer Focus and deliver a customer experience that ensures TEC Equipment continues to be recognized by customers as their Best Business Partner.

Responsibilities

• Maintain professional presence on the phone and listen to the caller’s needs to determine who to forward to. Correctly operate a multi-line phone system; screen and manage incoming calls by routing customer, vendor, and other inquiries to the correct individual, department, or branch.
• Answer basic questions as appropriate. Ensure departmental phone list is regularly updated. 
• Greet and assist customers and other visitors. Direct them to appropriate personnel as necessary.
• Receive, sort, and distribute packages daily. Process outgoing mail (this includes external and interoffice mailings). Maintain clear systems of organization.
• Order supplies (boxes, toner, envelopes) and ensure adequate inventories maintained. Maintain clear systems of organization.
• Follow branch’s standard operating procedures and safety procedures with limited supervision. Maintain safe and clean reception area. Notify supervisor immediately of possible hazards in the workplace or of customers with escalated complaints.
• Assist branch/corp employees as requested with miscellaneous needs such as helping with mailings, data entry, faxing, and more.

Qualifications

• High school diploma or equivalent
• Minimum one year experience in customer service, reception, or retail environment with increasing level of responsibility
• Experience successfully prioritizing multiple tasks and working with a variety of team members and customers
• Data-entry and multi-line phone experience required
• Strong customer service skills
• Solid oral and written communication skills in English
• Strong organizational and time management skills
• Basic to intermediate knowledge Microsoft Office (including Outlook, Word, and Excel)
• Professional demeanor and appearance
• Ability to work independently, prioritize, and use sound judgment
• Ability to be resourceful and proactive when issues arise
• Ability to operate and troubleshoot issues with multi-line phones, printers, and other standard office equipment
• Ability to be dependable in attendance
• Bilingual in Russian/Ukrainian, and/or Spanish preferred

Benefits

TEC provides our employees and their families with a full menu of health, wellness, and retirement benefits.

New hires are eligible to participate in TEC Equipment’s comprehensive benefits plan the first of the month following your date of hire.

• Choice of two comprehensive medical plan options that include prescription drug coverage
• Choice of two dental plans that cover preventative and diagnostic care, basic and major services, and orthodontia for children
• Vision care, discounted hearing exams, and hearing aids
• 401(k) retirement savings plan with company contribution
• Life, accident, and disability insurance
• Employee Assistance Program (EAP)
• Education assistance
• Seven paid holidays, vacation accrual of at least 48 hours per year, and paid sick

Statements

All offers of employment are contingent upon successful completion of all applicable screenings.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.