MUFG

Global bank offering diversified financial services

Underwriting Administrator

UnderwritingConfirmed live in the last 24 hours

Full-timeAustraliaNo salary listedIn-person

About the Job

Requirements

Comprehensive knowledge of superannuation legislation and administrative procedures, ideally with a minimum of 3 years of experience.
Accuracy and attention to detail.
A sound understanding of financial information.
Investigative and problem-solving skills.
Verbal and written communication skills.
Organisational and interpersonal skills.
Proficiency in Microsoft Word and Excel.
Ability to think laterally.
Experience in the financial services industry.

Responsibilities

Provide service to funds, members, and key stakeholders while meeting service and quality standards.
Complete daily processing within required service standards.
Achieve at least 98% quality of work across all elements of the role.
Process underwriting acceptances, declines, applications, member applications, correspondence, emails, and follow-ups.
Proactively follow up with members regarding receipt of underwriting documentation as required.
Update insurance details in appropriate systems.
Liaise with insurers and third parties to finalise additional insurance coverage requested by members.
Comply with legislative, financial, and fund-specific procedures to minimise business risk.
Quality-review work to minimise task rework and maintain quality standards.
Complete member transactions across funds as required.
Participate in and complete pre- and post-system activities for enhancements as needed.
Communicate with internal and external stakeholders to resolve enquiries.
Contact members as needed to complete requests successfully.
Complete adjustments and investigations as appropriate and as instructed.
Support other areas of the business as required as a member of the team.
Comply with company policies, values, and procedures.
Identify and suggest improvements to increase efficiency and quality standards.
Cooperate with others to achieve team goals.

Overview

This role is responsible for delivering accurate, timely, and high quality operational services to members, funds, insurers, and stakeholders. It ensures daily processing is completed within service and quality standards, supports end to end member and insurance transactions, and maintains compliance with legislative and fund requirements. The role works collaboratively across teams, actively resolves enquiries, and contributes to continuous improvement to enhance efficiency, quality, and member experience.

Please note- This is a 6 month secondment

Key Accountabilities and main responsibilities

Provide superior service to funds, members and key stakeholders meeting Service and quality standards
Complete daily processing within required Service Standards.
Ensure processing standards meet quality levels by achieving at least 98% quality of work across all elements of the role.
Process and complete all operations administrative including but not limited to: underwriting acceptances, declines, applications, member applications, correspondence, emails and follow ups
Proactively follow up receipt of underwriting documentation with members as required
Update insurance details in appropriate systems
Liaise with insurers and third parties to finalise additional insurance coverage as requested by members
Ensure compliance with all legislative, financial and fund specific procedures to minimise any risk to the business
Quality review work to minimise rework of tasks and maintain high quality standards
Complete all member transactions across funds as required
Participate and complete pre and post system for enhancements on an as needed basis
Communicate effectively with internal and external stakeholders to resolve enquiries
Contact members as needed to successful complete requests
Complete adjustments and investigations as appropriate and as instructed
Actively participate as a member of the team providing support to other areas of the business as required
Comply with all company policies, values and procedures
Suggest and identify improvement that will aim in increasing efficiency and quality standards across the business
Participate as a positive member of the team by co-operating with others to achieve the team’s goals

The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs

Experience & Personal Attributes

Comprehensive knowledge of superannuation legislation and administrative procedures (ideally a minimum of 3 years’ experience)
Accuracy and attention to detail
Sound understanding of financial information
Excellent investigative and problem solving skills
Excellent communication skills, both verbal and written
Excellent organisational and interpersonal skills
Excellent Word and Excel skills
Ability to think laterally
Experience in the financial services industry

About the Company

MUFG

Global bank offering diversified financial services

MUFG is a major global financial group that provides a wide range of banking and financial services, including commercial and trust banking, securities, credit cards, and asset management. Its products are delivered through a network of domestic and international banks, digital platforms, and financial advisers, offering loans, deposits, payments, investment services, and asset management. MUFG stands out due to its size and scale as one of the world’s largest financial groups, its diversified offerings across banking and securities, and its strong international presence (notably expanding in the U.S. after investing in Morgan Stanley in 2008). Its goal is to support economic growth worldwide by expanding its global footprint and promoting sustainable finance.

Company size: 10,001+
Company stage: IPO
Headquarters: Tokyo, Japan
Founded: 2006

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