Director of People & Culture

About Vergent LMS, Inc.

Vergent provides the most comprehensive and scalable lending management solution on the market. Spanning the entire loan cycle from loan origination to servicing, Vergent’s software solutions are tailored for each unique industry and suitable for any kind of loan product. Custom loan modules; robust reporting; integrated partner features; retail, dealer, and customer portals; and the compliance tools needed to lend confidently. As a trusted Fintech partner, Vergent LMS offers the cloud-based, SaaS technology, and leading customer service businesses need to succeed. Our world-class software solutions ensure the dominant edge business leaders require to cultivate customer relationships and grow.

Position Summary

Vergent LMS is seeking a Director of People & Culture to lead our people strategy, strengthen our culture, and create an environment where employees feel connected, supported, and engaged.

As a member of the leadership team, this individual will partner closely with executives and department leaders to support our people, drive organizational initiatives, and continuously improve the employee experience. We're looking for a people-focused leader who brings energy, fresh ideas, and a genuine passion for building a great workplace.

This is a fully onsite position based at our Corporate Headquarters in Ridgeland, MS.

What You’ll Do

• Partner with executive leadership on organizational planning, workforce strategy, business priorities, and people-related decisions.

• Drive clear, consistent, and meaningful communication across the organization, helping employees stay informed, connected, and aligned with company goals.

• Build strong, trusted relationships with employees and leaders, serving as an approachable resource and strategic partner across the organization.

• Oversee the full employee lifecycle, including recruiting, hiring, onboarding, performance management, employee development, and offboarding, with a focus on creating a positive and consistent employee experience.

• Provide guidance and coaching to managers on employee relations, performance concerns, workplace challenges, and sensitive personnel matters.

• Lead employee engagement initiatives, including surveys, All Hands meetings, recognition programs, and employee events, turning feedback into meaningful improvements.

• Develop and maintain compensation structures, conduct market analyses, and provide recommendations on salary adjustments, promotions, and incentive programs.

• Oversee employee benefits, retirement programs, renewal planning, and relationships with brokers, carriers, and vendors.

• Manage People & Culture operations, including HRIS administration, payroll coordination, PTO management, employee records, and HR reporting.

• Lead and develop the People Operations Specialist, providing coaching, direction, and support.

• Proactively review, update, and modernize HR policies, the employee handbook, and internal practices to ensure they remain relevant, effective, and compliant with employment laws.

• Identify opportunities to improve processes, strengthen collaboration, and build scalable people programs that support the company's growth.

What We’re Looking For

• 7+ years of progressive HR experience, including leadership experience and a strong understanding of HR practices and employment laws.
• A people leader who can work onsite at our Ridgeland, MS office full-time while building strong connections with both in-office and remote employees.

• An exceptional communicator who can connect with employees at all levels, build trust, and navigate sensitive conversations with confidence and empathy.

• A proactive, self-motivated leader who thrives in an autonomous environment, takes initiative, and drives projects from concept through completion.

• A detail-oriented, organized professional who can balance strategic priorities with hands-on responsibilities.

• A resourceful problem solver who exercises sound judgment, takes ownership, and brings thoughtful solutions to challenges.

• A genuine passion for people and culture, with the creativity and energy to strengthen employee engagement and continuously improve the employee experience.

• Broad experience across employee relations, talent acquisition, performance management, compensation, benefits, and HR operations.

• Experience in a SaaS or technology environment preferred.

• Bachelor's degree in Human Resources, Business Administration, or a related field preferred.