Senior Instructional Designer
Altice USA
Senior Instructional Designer
Altice USA
Cable, fiber, and broadband provider
Are you looking to Optimize your life? Start your exciting path to a rewarding career today!
We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is no longer a luxury, but a necessity. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities.
If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you!
Optimum is one of the largest broadband communications and video services providers in the United States, delivering broadband, video, and mobile services to residential and business customers across 21 states. As a Senior Instructional Designer on the Learning & Development team, you will design modern, learner-centered experiences that equip our sales and customer-facing teams to deliver an exceptional customer experience. You will blend proven instructional design methodology with emerging learning technologies, including AI-enabled tools, to create training that drives measurable performance results.
• Lead all facets of curriculum development, from needs assessment and program management through design, development, implementation, and evaluation, partnering with subject matter experts and learning specialists to ensure successful implementation of sales training
• Maintain subject matter expertise in Optimum’s products and services, with a focus on sales processes, systems, and tools that provide an integrated, end-to-end sales learning experience
• Design engaging, interactive content across multiple modalities, including blended eLearning, instructor-led and virtual instructor-led training (ILT/vILT), microlearning, social learning, mobile learning, simulations, video, job aids, and performance support resources
• Leverage AI-enabled tools, such as Microsoft 365 Copilot and generative AI authoring features, to accelerate content development responsibly while ensuring accuracy, quality, and alignment with company standards
• Scale and tailor writing style and tone for diverse audiences and multiple deliverables while staying true to Optimum brand standards and voice
• Analyze learning needs in consultation with people managers, operations leaders, and subject matter experts to identify performance gaps and prioritize solutions
• Research, recommend, and evaluate emerging industry trends, learning technologies, and best practices to benchmark and introduce innovative learning solutions
• Collaborate with team members and stakeholders to finalize learning strategy and create solutions based on agreed methodology and approval from business partners
• Create measurement plans aligned to the Kirkpatrick Training Evaluation model, using learning analytics and business KPIs to evaluate training effectiveness and drive continuous improvement
• Ensure learning content meets accessibility standards (e.g., WCAG) and supports an inclusive learner experience
• Build partnerships and maintain meaningful relationships with key stakeholders across Sales, Customer Care, Operations, and Product teams
• BA/BS degree with a focus on professional and adult learning and development, instructional design, or a related field
• 5+ years of instructional design experience supporting various sales functions, including but not limited to call center, field, retail, and sales operations and support
• Outstanding written and verbal communication skills, with the ability to simplify technical and complex information into friendly, digestible formats
• Strong working knowledge of instructional design models (ADDIE, SAM, and Agile approaches) and adult learning principles
• Experience with virtual facilitation tools (Microsoft Teams and Webex) and learning management/experience systems (LMS/LXP), with a focus on interactive media, gamification, simulation, self-paced, mobile, and social learning
• Expert proficiency with eLearning authoring tools, including but not limited to Articulate 360 (Rise, Storyline, etc.), Adobe Captivate, Adobe Creative Cloud (Photoshop, InDesign, Illustrator, After Effects, etc.), and Camtasia
• Proficiency with the Microsoft 365 suite (Word, PowerPoint, Excel, SharePoint, Teams, etc.)
• Highly organized, detail-oriented, and self-directed, with strong project management skills and the ability to manage multiple projects at once
• High degree of flexibility, with the ability to work effectively in a largely team-based, collaborative culture where open communication and idea generation from all levels are encouraged
• Ability to build strong relationships and navigate stakeholder discussions with confidence
• Ability to take and synthesize critical feedback into innovative solutions and improvements in a fast-paced, rapidly changing environment while meeting aggressive deadlines
• Ability to become proficient with new tools, applications, and AI technologies quickly
Preferred Qualifications
• Experience using generative AI tools (e.g., Microsoft 365 Copilot) to support content design, development, and analysis
• Experience in mobile learning research, including implementation and deployment
• Experience with HTML5, CSS, JavaScript, and video editing tools such as Adobe Premiere Pro or Final Cut Pro
• Experience with learning analytics and data visualization tools (e.g., Power BI) to report on training impact
• Familiarity with contact center technologies such as CRM platforms (e.g., Salesforce) and AI-powered coaching or conversation intelligence tools
• Experience in the telecommunications, broadband, or wireless industry
At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles: Do What’s Right, Drive One Optimum, and Make It Happen. These aren’t just words, they help us build trust, create real community, and embrace new ways of thinking. Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them. It’s all part of the bigger picture of “Be The Difference” where each employee knows they have the power to enact real change, share new ideas, and understand that learning never stops.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team. Together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity.
We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in New York is $ 77,112.00- $126,684.00 /year. For other locations, please inquire with your recruiter. The rates/ranges provided herein are the anticipated pay at the time of hire, and do not reflect future job opportunity.
We appreciate your interest in this opportunity. Applicants must be authorized to work for ANY employer in the U.S. Please note that at this time, we do not provide visa sponsorship for employment.
Cable, fiber, and broadband provider
Altice USA provides broadband internet, digital television, VoIP phone services, and mobile plans under the Optimum brand to about 4.6 million residential and business customers across 21 states. Its core offering is high-speed internet delivered over a 100% fiber-optic network aimed at faster, more reliable speeds, with options for bundled or standalone services. Revenue comes from monthly subscription fees from customers. The company differentiates itself by committing to a fully fiber-optic network to boost speed and reliability and by offering a wide range of services—internet, TV, phone, and mobile—under one brand. Its goal is to connect homes and businesses with dependable communications and to grow its fiber network and customer base.
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