Business Services Account Manager Associate
$63.5k - $79.4k
Junior
Bachelor's, Associate's
Niles, MI, USA+2 moreMore locations: Buchanan, MI, USA | Benton Harbor, MI, USA
In Person
Sales & Account ManagementAccount Management
About the job
Requirements
- A Bachelor's degree in Business, Finance, Marketing, Engineering, or Industrial Technology with at least 2 years of customer service experience in a technical environment; alternatively, an Associate degree in one of those fields with at least 4 years of such experience; or a high school diploma or GED with at least 6 years of such experience.
- Strong proficiency in Microsoft Office products.
- A valid driver's license.
- Availability to assigned customers 24/7/365 except while on approved vacation or paid sick time.
Responsibilities
- Manage relationships with large and medium-sized commercial and industrial customers, serving as their single point of contact for Energy Delivery and advice on energy products and services.
- Serve as the primary field contact for assigned customers and follow a proactive plan to develop relationships with their contacts.
- Develop professional relationships with key customer managers and executives and promote a strong customer experience among internal and external customers and matrix partners.
- Evaluate historical customer satisfaction survey results and develop plans to strengthen business relationships.
- Proactively engage assigned customers during power system interruptions or in anticipation of significant regulatory, political, or industry changes.
- Provide Energy Solution consultation based on customer needs to lower costs or identify electrically powered process needs.
- Represent the company professionally; document customer activities in ADAM and MACSS; and participate in industry and community activities and organizations.
- Develop entry-level knowledge of the distribution electrical system and its components, electrical units (kW, kWh, and kVAR), meter technologies, service reliability, and power quality.
- With guidance from supervision and senior staff, coordinate complex, new, and expanded electric service requests.
- Develop an understanding of the Customer Information System, service terms and conditions, and general service tariffs approved by state regulatory commissions.
- Explain bills and analyze tariffs to meet customer needs; participate in credit and collection activities, monitor delinquencies, reduce charged-off accounts, and collect security deposits as needed.
- Prepare and present simple contracts to ensure proper service and rate application for customers and adequate return for the company.
- Participate in sales and marketing as directed by the company.
- Educate customers on economical electric energy use, company programs, industry restructuring, energy management tariffs, energy-efficiency programs, products, and alternative energy options.
- Work with energy-efficiency program managers and implementation contractors; attend meetings, seminars, and webinars; and promote energy-efficiency programs to customers.
- Participate in company-sponsored marketing at trade shows and community events.
- Respond to customer inquiries about power quality, service quality, billing, and related issues; assist CSARs with excess high-bill orders as necessary; and work with customers and internal departments to resolve problems.
Desired Qualifications
- Certification as a Certified Energy Manager (CEM) or another Energy Rating Certification.
About the company
American Electric Power (AEP) is a large U.S. electric utility that generates, transmits, and distributes electricity to more than five million customers across 11 states. It uses a mix of power sources—coal, natural gas, nuclear, and growing renewable energy—to run a wide network of transmission lines that deliver electricity from plants to homes and businesses. Revenue comes mainly from selling electricity, with rates regulated by state and federal authorities. AEP’s scale, its extensive transmission grid, and its mix of regulated services distinguish it from smaller utilities and pure energy producers. The company aims to provide reliable electric service, manage energy costs, and pursue a gradual shift toward cleaner energy while complying with regulatory requirements.
Company Size
10,001+
Company Stage
IPO
Headquarters
Columbus, Ohio
Founded
1906
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Simplify's Take
What believers are saying
- July 30, 2026: AEP raised guidance to $6.25–$6.55 after strong first-half execution.
- AEP’s $78 billion 2026–2030 capex plan fuels rate-base growth and earnings expansion.
- Longview acquisition and South Texas upgrades position AEP for industrial and AI demand.
What critics are saying
- ERCOT approvals and transmission buildouts delay 45 GW of Texas contracted load.
- SEC’s 2025 enforcement order and $19 million penalty keep governance scrutiny alive.
- If 69 GW of signed load never energizes, AEP carries $78 billion of underearning assets.
What makes American Electric Power unique
- AEP’s regulated network spans 11 states, giving unmatched transmission scale and local rate bases.
- July 2026: AEP booked 69 GW contracted load, mostly Texas data-center demand.
- AEP controls 13 GW of secured gas turbines, pairing load growth with generation buildout.
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Benefits
- Health Insurance
- 401(k) Retirement Plan
- 401(k) Company Match
- Paid Vacation