Diptyque

Parisian luxury fragrance house and candles

Director of Operations

Supply Chain Management +1Confirmed live in the last 24 hours

Full-timeNew York, NY, USAIn-person

About the Job

Requirements

At least 10 years of experience in businesses requiring strong business and financial acumen, including understanding cost control and inventory management.
Proven ability to attract, develop, motivate, retain, and lead a high-performing team of professionals.
Experience playing a key leadership role in growing a supply chain organization spanning demand planning through logistics by implementing operational excellence, process improvement initiatives, and technology enhancements that improve procurement metrics and cost efficiency.
End-to-end supply chain leadership experience at companies of scale known for best-in-class operations.
Experience scaling supply chain operations locally.
Experience working in an international environment.
Passion for finding and implementing sustainable supply chain solutions.

Responsibilities

Lead strategic deployment of agile, demand-driven, customer-centric supply chain planning across demand planning, supply planning, and retail distribution planning.
Supervise the Sales and Operations Planning process with demand planners across e-commerce, retail, retailers, travel retail, and distributor channels; coordinate with sales, marketing, and finance stakeholders and continuously improve forecast accuracy.
Supervise purchase plans for the global team and replenishment plans for the Diptyque network to deliver optimal stock cover while maintaining high fulfillment rates and a low carbon footprint.
Monitor Americas stock in warehouses and stores.
Develop and maintain relationships with headquarters teams.
Explore and implement innovative solutions to improve demand and supply planning processes.
Identify demand forecast risks and develop mitigation plans.
Assist in developing annual budgets and cost-effectiveness initiatives.
Design a logistics blueprint to support brand growth and drive efficiency, including identifying and assessing third-party logistics and transport partners.
Work with local partners and the global logistics team to optimize inbound and outbound flow costs.
Lead and manage relationships with existing third-party logistics partners to drive continuous service improvement and efficiency gains.
Manage and monitor the annual logistics budget, reforecast, and closing.
Develop annual logistics budgets and lead carbon-reduction and cost-effectiveness initiatives with company teams, customers, and suppliers.
Improve information technology solutions to support the business and increase process efficiency.
Optimize business intelligence and reporting solutions to support decision-making.
Manage, develop, empower, and retain a team of three direct reports and six people overall.
Adapt ways of working to support the company's growth and ambitions.

Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.

Overview

As Director of Operations for Diptyque Americas (USA, Canada and LATAM), you will be responsible for supporting the brand’s growth in all supply chain, demand planning and operational aspects by partneringwith the Diptyque teams, as well as 3PL and Global Operationsteams. You will be accountablefor the key logistics KPI’s as well as the financial logistics budget.

The Director of Operations will lead and develop a high performing team of professionals – setting clear goals, providing guidance to the team, and ensuring effective communication and collaboration.

The Director of Operations will seek constant optimization and will foster collaborationwith all stakeholders.

This position is based in our NYC office reporting to CFO/COO.

Missions and responsibilities-

Demand and Supply Planning

• Lead the strategic deployment of agile, demand-driven customer centric supply chain planning: Demand planning, Supply Planning and Retail distribution planning

• Supervise the Sales and Operations Planning process with the demand planners for all distribution channels (E-commerce, Retail, Retaillers,Travel Retail and Distributors), animating the process with all stakeholders (sales, marketing and finance) ensuring continuous improvement in the forecast accuracy

• Supervise purchase plan to Global team and replenishment plans to Diptyquenetwork to deliver optimal stock cover while maintaining high fulfillment rate and lowcarbon footprint.

• Monitor Americas Stock (in warehouse and stores)

• Develop and maintain seamless relationships with HQ teams.

• Explore and implement best-in-class and innovative solutions to improve demand and supply planning processes.

• Identify demand forecast risks and develop effective mitigation plans.

• Assist in developing annual budgets and cost-effectiveness initiatives.

Logistics (Transport and Warehouse)

• Design logistics blueprint to supportambitious brand growth and drive efficiency(identify and assess the best 3PL partners, transport partners, etc.)

• Work closely with local partners and the GlobalLogistics team to optimize costs for inbound and outbound flows

• Lead and manage the relationship with the existing 3PL to drive continuous service improvement and efficiency gains

• Manage and monitor annual Logistic Budget,Reforecast and Closing.

• Develop annual budgets for Logistics and lead carbon reduction and cost-effectiveness initiatives, in collaboration with Diptyque teams, customers and suppliers.

Systems and reports

• Continue to improve the IT solutions to support the business and improve process efficiencies.

• Optimize Business Intelligence and reporting solutions to support decision-making

Team management and development

• Manage, Develop, Empower and Retaina team of 3 directs and6 in total.

• Adapt ways of working to support Diptyque growth and ambitions

Key Success factors

• Develop strategic vision while remaining handon

• Business driven, self-starterand proactive

• Solution driven mindset

• Ability to drive change management

The successful candidate will:

• Deep and proven experience (10+ years) working in businesses requiring an exceptionally high level of business and financial acumen. Understanding of the drivers for cost control and inventory management.

• Proven ability to attract, develop, motivate, retain and lead a high-performing team of professionals

• A leader who has played a key leadership role in growing a supply chain organization(from Demand Planning toLogistics)by implementing operational excellence and process improvement initiatives, as well as technology enhancements, resulting in improved procurement metrics and cost efficiency

• Have End-to-end supply chain leadership experience at companies of scale and known for having best-in-class operations

• Experience scaling up supply chain operations on a local level

• Experience in working with international environment

• Passion for finding and implementing sustainable supply chain solutions

Salary Range: $190,000 - $220,000

Bonus: 20%

Diptyque is committed to diversity in all its forms and considers each application carefully.

About the Company

Diptyque

Parisian luxury fragrance house and candles

Diptyque is a luxury fragrance and home-scent brand that started in Paris in 1961. It began as a chic shop selling fabrics and decorative items and grew into a label known for scented candles and eau de toilette. Its products work by combining traditional craftsmanship with scent design: candles release distinctive aromas when lit, and perfumes blend notes to create a signature fragrance. The brand differentiates itself through its artistic heritage, long-running story, and Parisian aesthetic—born from designers and artists, not just a mass-market label—and by maintaining a strong sense of identity tied to textiles, travel-inspired scents, and refined packaging. Diptyque aims to offer high-quality, story-driven fragrances and home scents that complement a sophisticated lifestyle, while expanding its global presence and preserving the founders’ creative vision.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Paris, France
Founded: 1961

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