Engineer 2 - Test Automation

WAF 2026: Accelya showcases demo of new agentic IROP recovery technology. The airline software giant has developed FLX Recover in partnership with Amazon Web Services and RapidScaler to show airlines at last week's World Aviation Festival in Lisbon Accelya demonstrated new agentic AI irregular operations (IROPS) airline recovery technology designed to orchestrate responses when disruption occurs. FLX Recover was built in partnership with Amazon Web Services (AWS) and specialist IT engineers RapidScaler, an AWS Premier Services Partner and holder of the AWS Agentic AI Consulting Services Competency. Accelya was demonstrating the new solution to airlines last week during World Aviation Festival in Lisbon and says it could be in operation as early as the first half of 2027. FLX Recover was developed to help airlines recover passengers faster, more intelligently and at scale during disruption. Powered by FLX AIViator, Accelya's AI intelligence layer, it uses specialised AI agents to assess disruptions, evaluate multiple recovery options, recommend actions and coordinate passenger recovery from the first disruption signal through to resolution. The technology is capable of working across airlines' existing technology environment without requiring airlines to replace the systems they already use or adopt another closed technology layer. Sam Gilliland, chief executive officer at Accelya, said: "Disruption is a critical moment in an airline's relationship with its customers. "The challenge isn't simply finding a recovery option; it's making the right decision quickly and consistently across thousands of passenger circumstances, then carrying it through. "FLX Recover uses agentic AI to move beyond recommendations and coordinate recovery across passenger servicing, orders, communications and financial workflows, while working with the airline's existing technology. "The airline remains in control, defining the policies, where actions can be automated and where human approval is required. That lets operational teams focus their judgement where it matters most." FLX Recover is built on AWS using Amazon Bedrock AgentCore and builds on Accelya's work with AWS and Vista Equity Partners' Agentic Factory to bring production-grade agentic AI into airline operations. When a flight is delayed, cancelled or rescheduled, airlines face a complex chain of decisions across operations, commercial teams and customer service. Behind every disruption are passengers whose journeys need to be recovered, often in real time and across multiple teams and systems that were not designed to work together. FLX Recover's AI agents can assess the impact of a disruption, determine passenger priorities, evaluate multiple recovery options and coordinate the actions that follow, from re-accommodation and passenger care to communications and downstream financial workflows. If a hub departure is cancelled FLX Recover can work through affected passengers in parallel, considering available flights, onward connections, interline alternatives, cost, care and assistance options, loyalty value and the airline's own commercial priorities. Depending on policies set by the airline, FLX Recover can recommend an action for human approval or execute it automatically, with the airline defining the boundaries within which the agents operate. This enables airlines to evaluate more recovery options, reach decisions faster and apply their policies more consistently across complex disruption scenarios. Duane Barnes, chief executive of RapidScale, said: "Agentic AI creates value when it delivers measurable business outcomes inside real-world operations. "By combining Accelya's airline expertise with RapidScale's innovative capabilities and AWS technology, FLX Recover materialises a complex vision into a secure, production-ready solution. "The result is faster disruption recovery, less manual effort and more consistent passenger experiences, while giving airlines the governance and control they need to operate at scale." Never miss a story Weekly briefings on cabin, cargo, MRO and regional aviation - delivered free to your inbox

Accelya launches FLX Recover to transform airline passenger recovery. Oct 13, 2026, 04:00 ET LISBON, Portugal, Oct. 13, 2026 /PRNewswire/ - Accelya, a global leader in airline software, today announced FLX Recover, an agentic AI-powered solution designed to help airlines assist disrupted passengers faster, more intelligently and at scale. Powered by FLX AIViator and built on Amazon Web Services (AWS) using Amazon Bedrock AgentCore, FLX Recover was engineered with RapidScale, a leading provider of enterprise managed and professional services, to bring production-grade agentic AI into airline operations. Accelya provides airline intelligence and orchestration, AWS the cloud and agentic AI foundation, and RapidScale the specialist engineering expertise to bring the solution into production at airline scale. When a flight is delayed, cancelled or rescheduled, airlines face complex decisions across operations, commercial teams, and customer service. FLX Recover assesses disruption impact, prioritizes passengers, evaluates and coordinates actions across reaccommodation, passenger care, communications and downstream financial workflows. "Disruption is a critical moment in an airline's relationship with its customers," said Sam Gilliland, CEO at Accelya. "The challenge isn't simply finding a different option; it's making the right decision quickly and consistently across thousands of passenger circumstances, then carrying it through." Together, Accelya and its partners bring complementary capabilities that allow FLX Recover to use agentic AI to transform secure, scalable operations across complex airline technology environments. "Agentic AI creates value when it delivers measurable business outcomes inside real-world operations," said Duane Barnes, CEO at RapidScale. "By combining Accelya's airline expertise with RapidScale's innovative capabilities and AWS technology, FLX Recover materializes a complex vision into a secure, production-ready solution. The result is faster disruption recovery, less manual effort and more consistent passenger experiences, while giving airlines the governance and control they need to operate at scale." FLX Recover is available now from Accelya and will also be available through AWS Marketplace. About Accelya Accelya is a global leader in airline software, powering over 200 airlines with an open, modular platform that enables them to drive growth, enhance customer experiences, and take control of their retailing. Our FLX ONE platform empowers airlines to transform across Offer, Order, Settlement, and Delivery (OOSD), in line with IATA's standards for modern retailing. With a cloud-native infrastructure powered by AWS, Accelya processes more than 9 trillion unique offers annually, and settles over $100 billion annually. Our solutions span the entire retail lifecycle, both above and below the wing, giving airlines the flexibility, performance, scalability, and reliability they need. Backed by 40 years of industry expertise, long-term support from Vista Equity Partners, and 2,900 employees across 10 global offices, Accelya has the scale and proven track record to meet the evolving needs of the airline industry. About RapidScale RapidScale empowers business innovation through secure, scalable cloud solutions - driven by exceptional talent. We deliver managed, professional, and advisory services across private, public, and hybrid environments, enabling mid-market and enterprise organizations to extend their technology reach, activate change, and accelerate growth. Whether hosted, on-premises, or hybrid, our solutions are designed to meet the needs of our clients' business outcomes - not just their infrastructure needs - ensuring each solution is bespoke, unbiased, and precisely aligned with client goals. As an Elite VCSP Partner with Broadcom VMware, AWS Premier Partner, Microsoft Azure Expert MSP, and certified Google Cloud Partner, RapidScale transforms complexity into agility. Our services span the full cloud lifecycle - from strategy to execution - with embedded cyber resiliency and AI-powered data insights that protect today's operations and enable tomorrow's competitive edge. Through RapidScale, Spectrum Business and Segra, Spectrum provides a broad commercial solutions portfolio including managed IT solutions and fiber-based network solutions that create connected environments, unique hospitality experiences and support diverse applications for businesses nationwide. SOURCE RapidScale