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Serene Health

Mental and behavioral health services provider

Housing Navigator

Case Management & AdvocacyPosted on Nov 11
Full-timeSan Diego, CA, USA$25 - $28

About the Job

Requirements

  • A high school diploma or GED is required.
  • At least 1 year of experience in case management, patient care, customer service, call center, or patient care is required.
  • A valid California driver's license and valid vehicle insurance are required.
  • Computer skills for documentation, email, and chat support are required.
  • Proficient speaking, reading, and typing abilities, along with strong proofreading skills, are required.
  • The ability to work independently and collaboratively in a team to provide member care is required.
  • The ability to multitask, organize, manage finances, plan, and attend to detail while providing care to multiple members simultaneously is required.
  • The ability to perform under possible emotional stress and conflict, including when dealing with uncooperative members and families, is required.
  • The ability to use resources effectively for problem-solving while maintaining composure under pressure is required.
  • Current tuberculosis testing and clearance must be successfully completed and maintained in accordance with company policy and applicable local and state health regulations as a condition of employment.
  • The ability to travel in a personal vehicle to complete outreach visits is required.
  • The ability to sit for prolonged periods at an office desk using a computer and lift up to 15 pounds is required.
  • Employment is contingent on successful pre-employment drug screening and a background check.

Responsibilities

  • Screen and assess individual members or families, gathering functional, environmental, financial, employment, housing, educational, and health information to help them find and sustain housing and end their homelessness.
  • Build rapport with program members to understand their housing needs, goals, strengths, and barriers, then create a feasible, sustainable Individualized Housing Support Plan based on the Community Support Assessment.
  • Maintain open communication and proactively solve problems with individuals, interdisciplinary teams, Community Support members, potential employers, and training programs.
  • Provide individualized, culturally competent, family-focused, goal-driven, strengths-based case management support to match members with resources suited to their needs and income-generating abilities.
  • Provide personalized life-skills, job-preparation, and financial-literacy support, including training in home care, job readiness, and budgeting, to help members work toward self-sufficiency.
  • Maintain member records, track outcomes in appropriate databases, and submit regular monthly and weekly progress reports to the supervisor.
  • Liaise between landlords and tenants to resolve issues and prevent evictions; conduct post-housing home visits to ensure lease compliance; coordinate case conferences; consult with service teams, social workers, and case managers as needed; and monitor members' progress toward agreed-upon goals.
  • Perform additional duties as assigned.

About the Company

Serene Health

Mental and behavioral health services provider

Serene Health provides mental and behavioral health services for individuals, couples, and families through a hybrid model of care that combines secure telehealth with in-person treatment in California and neighboring states. It uses proprietary software with AI-powered tools for scheduling, on-demand session requests, reminders, and mood tracking, while offering individual, family, and couples therapy delivered by licensed clinicians using evidence-based methods. The company differentiates itself with a whole-person care approach, a broad payer network including Medi-Cal and Medicare, and a digital platform that supports engagement and coordinated care for value-based outcomes. Its goal is to expand access to integrated mental and behavioral health services through coordinated care and digital tools.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
San Diego, CA
Founded
2000

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