WIC Supervisor

Job Description

The WIC Supervisor /Registered Dietitian (RD) is responsible for the day-to-day management of the NATIVE HEALTH (NH) Supplemental Nutrition Program for Women, Infant’s, and Children (WIC) program, including client and employee relations, recruitment, retention, management of communication efforts, staff training and ensuring regulatory compliance. The WIC Supervisor will document visits according to SOAP formant in the Shared Tribal Automated Reporting System activities at an advanced level. This position follows all local agencies and Inter Tribal Council of Arizona (ITCA) WIC program policies and procedures, assist the Director in Program operations and provides supervision and support to the agency WIC staff. This position requires maintaining a positive working relationship with WIC and other NH staff and clientele. This position reports directly to the Community Health and Wellness (CHW) Director. 

KEY ACCOUNTABILITIES: 

1. Servies 

Measure of Success:

1.  Provide assessments, certifications, and counseling to women, infants, and children in accordance with WIC guidelines.
2.  Monitors caseload and manage clinic flow and staffing.
3. Deliver individual and group in-service on educational topics and training needs.
4. Actively promote and support breastfeeding among WIC clients and provide oversight and support to the Breastfeeding Peer Counselor Program.
5. Complete required breastfeeding education and maintain certification as a Certified Lactation Educator (CLE).   
6. Trains, monitors, coaches and evaluates local agency staff to ensure all staff are competent in performing duties according to standards established.
7. Provides coverage at WIC clinics when needed. 

2. Program Administrative & Compliance 

Measure of Success:

1. Ensure daily clinic operations comply with ITCA, USDA, HIPPA, and NATIVE HEALTH policies and procedures. 
2. Monitor clinical flow to ensure efficient service delivery, maintaining low client wait time.
3.  Ensure all required documentation is completed daily, including Rights & Responsibilities (R&R), formula authorization, flow sheets, and follow-up for no show clients. 
4. Maintain strict client confidentiality, ensuring all protected health information is securely stored, and unnecessary identifiers are shredded immediately.
5. Support quality assurance efforts, including accurate computer data entry and preparation for audits or reviews. 
6. Completes the WIC application and budget annually, with the support of the CHW Director.
7. Prepares and submits accurate and timely monthly/quarterly program reports, analyzes data to assesses performance and identifies areas for improvement.

3. Team Supervision & Development 

Measure of Success: 

1. Supervise WIC clinics staff ensuring adherence to schedules, punctuality, and assigned duties. Complete staff evaluations in a timely manner. 
2. Staff are properly trained and oriented to ensure successful performance. 
3. Provide day-to-day oversight of staff performance and clinic operations to ensure contracted caseload targets with ITCA are met. 
4. Keep the CHW Director informed of staff and operational issues, and clinic concerns in a timely manner. 
5. Foster a collaborative, customer service, team-oriented work environment that supports problem-solving through inclusive and democratic processes.
6. Perform functions of clerk, certifier or CPA as needed.
7. Maintains current knowledge on nutrition and breastfeeding by attending classes, conferences, workshops, and seminars.

4. WIC Clinic Operations &Resource Management

Measure of Success:

1. Oversee daily clinic management to ensure smooth operations and high-quality client service. 
2. Ensure staff properly track clinic supplies and equipment (including hemoglobin meters) is cleaned and maintained daily.
3. Resolve client concerns, questions, or issues promptly and professionally as they arise.
4. Assist the CHW Director in identifying program needs and planning day-to-day clinic operations to enhance service delivery.

5. Community Outreach & Service Expansion  

Measure of Success:

1. Make appropriate referrals to internal and external health/social service programs and ensure routine follow-up is documented. 
2. Respond to and act on referrals received from other programs with knowledge of eligibility and application procedures for community resources.
3. Demonstrate a strong commitment to serving all WIC-eligible populations within Maricopa County by attending outreach, health fairs, and stakeholder meetings.
4. Support the CHW Director in establishing clinic sites and providing WIC services in community-based settings, including outreach. 

6. Organizational Support 

Measure of Success:

1. Attend required ITCA training, nutrition training sessions, and in-service to remain current on best practices and program requirements.
2. Assist with quality improvement initiatives aimed at enhancing client outcomes and program effectiveness. 
3. Perform other work-related duties as assigned in support of the WIC program and organizational mission.

KNOWLEDGE, SKILLS AND ABILITIES:

1. Knowledge of WIC program in general and of program planning concepts, and practices.
2. Knowledge of sound nutritional practices derived from didactic learning and experience. Knowledge of Obesity/diabetes and maternal/child nutrition.
3. A good understanding of people, and the ability to provide nutrition education face to face and in groups with good sensitivity and awareness of individual feelings and perceptions.
4. Skilled in interviewing and communicating to elicit information and gain cooperation from clients and staff in a nondiscriminatory way.
5. Ability to work with minority population of varied ethnic groups and having the cultural sensitivity when dealing with each ethnic group.
6. Having empathy, being resourceful to find alternative ways to help and making every client feel welcome, important and cared for every day.
7. Ability to lead, supervise, mentor, and coach personnel and provide a positive team-oriented environment.
8. Ability to deal with irate and belligerent clients.
9. Ability to maintain appropriate documentation of client records. 
10. Proficient with computer-based applications such as MS 365 Suite and Adobe. Experience with STARS is preferred.
11. Ability to work independently and willingness to take initiative in addressing concerns and issues.
12. Must work with confidential material without betraying the trust of the client, families, or the agency. 
13. Knowledge of the cultural and social backgrounds of the Native American and other minority population.
14. Ability to establish program goals and objectives and to assess programs in relation to goals.
15. Skills in written and verbal communication. Ability to provide written and oral presentations.
16. Knowledge of infection prevention and control practices, including standard precautions, proper use of personal protective equipment (PPE), safe handling and disposal of biohazard materials, and workplace safety protocols. 

Qualifications

QUALIFICATIONS/EXPERIENCE/REQUIREMENTS:

1. Bachelor’s degree in nutrition or Dietetics required.
2. Registered Dietitian License required.
3. Minimum of two years of supervisory and mentoring staff experience is preferred.
4. Must be a people-oriented person, positive and pro-growth ready to take challenges, with experience in nutritional counseling of minority populations.
5. Must be flexible to work at any location as needed, e.g. clinics and outreach.
6. Must always be professional in demeanor, dress, and presentation of person and materials produced by this organization. 
7. Must possess excellent critical thinking and customer service skills with a high level of professionalism.  

Standard Employment Requirements

1. Must possess a valid and unrestricted Arizona driver’s license (within 30 days of hire if applicant is from out-of-state) with no DUI/DWI or reckless driving convictions in the last five years. No more than two at-fault accidents in the last three years. Must maintain a valid Arizona driver’s license during employment. Must be insurable under NATIVE HEALTH’s liability auto policy.
2. Must pass a criminal background check and obtain a Class I Fingerprint Clearance Card within the initial ninety (90) calendar days of employment and retain a valid card while employed with NATIVE HEALTH.
3. Must pass substance abuse testing upon employment and submit to random testing during employment.
4. Must provide an updated immunization (IZ) record at the time of employment.
5. Must have a current (within 12 months) Tuberculosis (TB) skin report upon employment and provide an annual update.
6. Must obtain Basic Life Support (BLS) certification within (90) calendar days of employment and maintain certification during employment.

Additional Information

Native Health complies with all state and federal requirements, including EEOC requirements.