Operations Associate

Our Company

Arch is a Series B financial technology company that automates the management of private investments, improving access, understanding, and the human experience of investing across asset classes. 

Private investments such as venture capital, hedge funds, and private equity, make up roughly 25% of the investment universe. Traditionally, investors, advisors, banks, families, and managers track hundreds of investments in complicated spreadsheets, file folders, and busy inboxes. Not only is this tedious and time-consuming, but it is rife with opportunity for manual data entry errors, inconsistent reporting, and lost information. Enter, Arch.

Arch delivers standardized data, documents, and insights in a single platform, avoiding the need to chase information across dozens or hundreds of ‘portals’. Our purpose is to save investors’ time while empowering them to make more informed investment decisions, leading to better financial outcomes. 

We are a fast-growing, dynamic team of 120+, serving over 400 clients, including several of America’s largest banks, families, and financial institutions. We’ve over doubled the size of the company every year since inception and we are looking to hire in all departments as we scale.

Operations Associate

At Arch, we are excited to support you as you begin your post-grad career & we have built our rotational program to do just that:

• Rotational Experience: Your first year will consist of four 3-month rotations around different teams in our operations team. These include Single Family Offices, Enterprise, Client Experience & Data teams. By the end of the year we aim to give you a 360 understanding of how Arch works & where you might fit into our larger mission.

• Leadership Development: We know this is likely one of your first full-time roles & we hope not to give you just a deep understanding of Arch but also you as a professional. From day one we you'll be paired with mentors, join regular trainings, & be apart of a cohort that is designed to help you grow as a professional.

What You'll Do:

No matter the rotation, you'll be able to:

• Support Clients: Team up with Account Managers and Implementation Specialists to guide clients through onboarding, keep their investment information organized, and be their advocate for product improvements.

• Connect the Dots: Communicate with fund managers on behalf of clients, reconcile account information, and ensure updates are clear, accurate, and timely.

• Keep Things Running: Monitor data, collect key documents (yes, even during tax season), and step in wherever details matter most.

• Think Bigger: Spot ways to make workflows and systems more efficient, share your ideas, and take on projects that push you to problem-solve creatively.

• Learn & Grow: Take part in training sessions, mentorship, and team collaboration that build your skills and confidence.

What We’re Looking For:

• You are a current college senior graduating Winter 2025 or Spring 2026

• Have led a project, club, or internship where you kept people organized and on track.

• Know how to juggle busy schedules and still deliver.

• Can communicate clearly in emails, presentations, or team discussions.

• Have experience in a client-facing role (like an internship, customer service job, or leading a club on campus) or transferable skills that show you can communicate well and build strong relationships.

• Have taken classes, internships, or projects that sparked your interest in tech, finance, or investing.

• Enjoy fast-moving environments like event planning, student leadership, or startups.

• Take pride in finishing what you start and doing it well.

• Bring creativity to the way you solve problems (and know how to have fun while doing it).

• Want mentorship, rotations, and a first job where you make an impact from day one.

Bonus points if you:

• Know SQL or want to learn

Important Info:

• Applications will close on October 12th, 2025 @ 11:59PM EST

• We anticipate a start date within Summer of 2026
  

A Note about us:

All of our full-time roles are based onsite at our New York City office, where our team thrives on in-person collaboration and dynamic teamwork. Being onsite daily enables us to build strong connections, collaborate effectively to solve challenges, and foster an engaging environment focused on shipping product and delivering exceptional service to our clients.

We encourage applicants currently located in or willing to relocate to the NYC area to join us in this exciting, hands-on workspace.

Some perks of working for Arch include:

• Strong Team - You’ll be backed by a strong team that consistently exceeds client expectations and ships new products quickly.

• Your work is high impact - Being part of a small team means you have real responsibility and impact from day one. You'll be involved in discussions that drive the growth and direction of our platform from the very beginning.

• Product Market Fit - We have strong product market fit, exceptionally low churn, and have grown mostly organically through word of mouth.  

• Team community and camaraderie - We have enormous trust in each other and always do what we can do to support one another. We're always ready to step in to help.

• Great office - we’ve invested in a great space for the Arch team to come together, at 18th and Park in Manhattan (the old Buzzfeed / NYT headquarters).

• Lunch is on Us - Grab lunch on us while you’re in the office and take a break to laugh, brainstorm, or just hang out with your teammates over a meal.