Front Office Staff
Siloam Hospitals Group
Front Office Staff
Siloam Hospitals Group
Private hospital network and healthcare provider
•The receptionist's goal is to handle any questions visitors have, and put them in first contact with relevant people within the hospital.
•Ensure the front desk is tidy and has all necessary stationery and materials (e.g. pens, forms and informative leaflets).
•Train, supervise and support company staff, including receptionists, security guards and call center agents.
•Ensure timely and accurate customer service.
•Handle specific customer complaints and requests.
•Troubleshoot emergencies.
•Minimum Bachelor Degree (S1) from Healthcare Administration, Business Administration, or any related major
•Excellent interpersonal skills with the ability to provide exceptional customer service and handle patient interactions with professionalism and empathy.
•Familiarity with front office management software, electronic health records (EHR) systems, and Microsoft Office Suite (especially Excel and Word).
•Ability to handle a fast-paced environment and adapt to changing circumstances or unexpected challenges.
[BEWARE OF RECRUITMENT SCAMS]
It has come to our attention that there are fake job offers claiming to be hiring for Siloam Hospitals Group. Please note that Siloam Hospitals Group do not require applicants to make payment when seeking employment with our hospitals.
Private hospital network and healthcare provider
Siloam Hospitals Group runs a large private healthcare network in Indonesia with 41 hospitals and many clinics across 23 provinces. It delivers inpatient and outpatient services to self-paying patients, corporate clients, insurers, and BPJS participants, generating revenue from room charges, procedures, consultations, pharmaceuticals, and diagnostics. The group focuses on high-complexity care in cardiology, oncology, neurology, neurosurgery, orthopedics, and gastroenterology, operating Centers of Excellence to coordinate advanced treatments, and uses a managed service model that lets hospitals be built with external capital while sharing revenue. Its goal is to expand access to high-quality private healthcare in Indonesia, strengthen specialized care, and maintain a broad, affordable service network for individuals, employers, insurers, and government programs, backed by JCI accreditation as a quality benchmark.
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