Sutherland

Global BPO providing customer lifecycle management

Customer Service Specialist 1

Customer SupportConfirmed live in the last 24 hours

Full-timeBarranquilla, Atlantico, ColombiaNo salary listedIn-person

About the Job

Requirements

B2+ English communication skills are required.
A high school diploma or equivalent is required.
Ability to multitask and navigate multiple systems efficiently is required.
A customer-focused mindset and strong problem-solving abilities are required.
Attention to detail and accuracy in data handling are required.
Basic computer skills, including CRM tools, email, and spreadsheets, are required.

Responsibilities

Support customers via phone, chat, or email while meeting performance goals.
Own customer issues through resolution and escalate when needed.
Document interactions accurately and keep customer information updated.
Handle sensitive information with confidentiality and care.

Job Description

We're looking for a Customer Service Representative with strong English skills to deliver friendly, efficient, and accurate support to our customers.

Main Responsibilities

Support customers via phone, chat, or email, meeting performance goals
Own customer issues through to resolution, escalating when needed
Document interactions accurately and keep customer information updated
Handle sensitive information with confidentiality and care

Qualifications

Required:
🌍 B2+ English communication skills (minimum)
🎓 High school diploma or equivalent
💻 Ability to multitask and navigate multiple systems efficiently
🧠 Customer-focused mindset with strong problem-solving abilities
🔍 Attention to detail and accuracy in data handling
⌨️ Basic computer skills (CRM tools, email, spreadsheets)

Additional Information

All your information will be kept confidential according to EEO guidelines.

About the Company

Sutherland

Global BPO providing customer lifecycle management

Sutherland provides business process outsourcing that manages the entire customer lifecycle for clients, including customer support, sales, and related operations across multiple industries. It combines process consulting with outsourced delivery, using end-to-end services that mix human agents with digital tools such as AI and analytics across a global delivery network. It differentiates itself through long-term private ownership that supports steady growth and an integrated approach across technology, telecom, financial services, and healthcare. Its goal is to help clients improve the customer experience while lowering operating costs by outsourcing full lifecycle processes and advancing with digital capabilities.

Company size: 10,001+
Company stage: Private
Total funding: $30M
Headquarters: Town of Perinton, New York
Founded: 1986

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