Assistant Chief Engineer - Rental Program, Residences

JOB SUMMARY

Assists the Chief Engineer in leading the maintenance, repair, asset protection, and technical operations of the hotel, with primary responsibility for supporting the Residences. Oversees preventive and corrective maintenance for residences participating in the Rental Program, ensuring readiness, reliability, brand standards, and a seamless guest experience. Coordinates owner-requested work for residences outside the Rental Program in accordance with the agreed scope, authorization, cost estimate, scheduling, billing, access, and service standards. As a member of the hotel Engineering team, also supports maintenance, projects, emergencies, and other operational needs throughout the hotel as assigned. Assigns, tracks, documents, and follows up on work performed by internal teams and approved contractors, maintaining clear communication with Residential Operations, Residence Owners, and relevant hotel departments.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 4 years of experience in engineering, facilities maintenance, residential maintenance, or a related professional area, including experience with HVAC-R, electrical, plumbing, and building systems. Experience supporting luxury residences, hotels, branded residences, condominiums, or owner-managed assets is preferred.

OR

• Two-year degree from an accredited university in Building and Construction, Engineering, Mechanics, Facilities Management, or a related major; 2 years of experience in engineering, facilities maintenance, residential maintenance, or a related professional area. Experience coordinating owner-requested work, contractors, budgets, and service documentation is preferred.

Languages

• Fluency in Spanish and English, both written and spoken, is required to communicate effectively with Residence Owners, guests, contractors, and internal teams.

CORE WORK ACTIVIITES

Supporting Hotel and Residential Engineering Operations

• Leads the day-to-day assignment, prioritization, and follow-up of preventive and corrective maintenance work across the Residences while remaining an active member of the hotel Engineering operation.
• Supports maintenance, repairs, projects, inspections, emergency response, and other operational needs throughout the hotel when assigned by the Chief Engineer or required by business priorities.
• Coordinates closely with Residential Operations, Housekeeping, Loss Prevention, Finance, Purchasing, and other hotel departments to support hotel operations, residence readiness, owner stays, guest arrivals, and Rental Program occupancy.
• Ensures residences participating in the Rental Program meet preventive maintenance requirements, operating standards, brand expectations, and readiness timelines before occupancy.
• Reviews open work orders, recurring issues, equipment history, and residence-specific priorities; escalates risks that may affect hotel operations, occupancy, owner experience, safety, asset condition, or business continuity.
• Receives and evaluates requests from owners of residences outside the Rental Program when they request services from the hotel, confirming the requested scope and required technical assessment.
• Ensures work for residences outside the Rental Program is not initiated until the appropriate owner authorization, scope, estimate, access arrangements, and applicable commercial or billing approvals are documented.
• Coordinates approved internal labor and third-party contractors, clearly distinguishing services included within the Rental Program from separately requested and chargeable owner work.
• Maintains accurate records of labor, materials, contractor costs, approvals, completion evidence, and information required for owner communication and billing.
• Provides timely, clear, and professional updates on findings, recommendations, timelines, service interruptions, dependencies, and completion status.
• Inspects completed work and verifies quality, functionality, cleanliness, safety, and protection of the residence or hotel area before handover.
• Supports the Chief Engineer with hotel and residential operating budgets, reserves, capital planning, asset-life recommendations, vendor performance, inventory controls, and energy conservation.
• Acts on behalf of Engineering leadership when assigned and supports hotel and residential emergency response coverage as required.

Maintaining Residential Assets and Standards

• Inspects residences, back-of-house support areas, building systems, and installed equipment to determine required work and asset condition.
• Develops and follows residence-specific preventive maintenance plans that consider occupancy patterns, owner use, Rental Program commitments, equipment warranties, and manufacturer recommendations.
• Maintains accurate work-order histories, inspection records, asset information, photographs, approvals, warranties, manuals, and contractor documentation.
• Protects owner assets and privacy while controlling access, keys, materials, tools, and contractor activity within occupied and unoccupied residences.
• Ensures compliance with life-safety requirements, local codes, hotel policies, safe-work practices, and environmental standards.
• Provides and coordinates emergency response services for residential systems and communicates promptly with the appropriate operational leaders and owner-facing contacts.
• Identifies recurring failures, deferred maintenance, and capital needs, and prepares practical recommendations with estimated cost, urgency, operational impact, and proposed timing.

Ensuring Exceptional Owner and Guest Service

• Models discreet, responsive, and personalized service when interacting with Residence Owners, Rental Program guests, owner representatives, and internal partners.
• Sets realistic expectations regarding diagnosis, scope, cost, access, timing, and completion, and avoids commitments before technical and commercial requirements are confirmed.
• Minimizes disruption and protects the residential experience by coordinating work around occupancy, arrival, privacy, noise, and access requirements.
• Follows through on concerns, verifies satisfaction after completion when appropriate, and supports continuous improvement based on owner and guest feedback.

Conducting Human Resources Activities

• Helps train employees in safety procedures.
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Communicates performance expectations in accordance with job descriptions for each position.
• Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
• Participates in the employee performance appraisal process, providing feedback as needed.
• Uses all available on the job training tools for employees.
• Solicits employee feedback.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.