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Mercier Consultancy Group

German Speaking Partner Technical Solutions Consultant

Implementation & Technical Account ManagementConfirmed live in the last 24 hours
Full-timeSofia, Bulgaria

About the Job

Requirements

  • Native or fluent spoken and written German is mandatory.
  • A valid EU passport is mandatory.
  • Proven interest or experience in the Consumer Electronics industry or a technical support environment is required.
  • Strong analytical problem-solving skills and the ability to explain technical solutions clearly are required.
  • A professional demeanor, empathy, and a partner-centric focus are required.
  • Willingness to relocate to Sofia for this onsite position in Bulgaria is required.

Responsibilities

  • Serve as the primary technical point of contact for enterprise partners within the Consumer Electronics sector.
  • Troubleshoot and resolve complex technical inquiries related to advanced electronic hardware and software integration.
  • Maintain high-quality standards in interactions to ensure partner satisfaction with the brand’s electronics portfolio.
  • Collaborate with cross-functional teams to identify recurring technical issues and drive product improvements.
  • Use German proficiency to translate complex technical concepts for partners in the DACH region.
  • Maintain comprehensive documentation of technical resolutions and partner feedback in the company’s customer relationship management system.
  • Monitor Consumer Electronics industry trends and provide consultative guidance to partners.

About the Company

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