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Kaiser Permanente

Integrated healthcare provider and payer platform

Vision Services Asst II

Clinical Support & Patient AdministrationUpdated on Nov 11
Full-timeSan Jose, CA, USANo salary listedIn-person

About the Job

Requirements

  • At least two years, defined as 1,000 hours or more per year, of recent regular experience conducting objective ophthalmic testing, including several of visual acuity testing, non-contact or contact tonometry, visual fields testing, lensometry, color deficiency and depth perception testing, or autorefraction.
  • High school diploma or GED.
  • Certified Ophthalmic Assistant or Certified Ophthalmic Technician certification.
  • Basic Life Support certification.
  • Proficiency in ophthalmic procedures and testing as required by the employer.
  • Knowledge of medical and ophthalmological terminology.
  • Ability to successfully complete PARRS II and AutoReg where applicable, and to work with an electronic medical record system.
  • Good verbal and written communication skills, including legible handwriting.
  • Ability to read and comprehend simple instructions.
  • Ability to work effectively in teams.
  • Knowledge of computers and computer keyboards.
  • Willingness to work in a Labor Management Partnership environment.
  • Refer to the Position Specifications outlined in the appropriate collective bargaining agreement.

Responsibilities

  • Provide direct support to ophthalmologists, optometrists, and Eye Services operations under the direct supervision of the Chief of Ophthalmology or designee.
  • Support provider interactions with customers using ophthalmic knowledge, objective testing, and specialty technical skills; assist with provider visits and department clerical operations.
  • Measure and record intraocular pressure, spectacle neutralization, automated visual fields, autorefraction, autokeratometry, anterior chamber angles, vital signs, pupillary response, and other objective ophthalmic tests.
  • Measure visual acuity for patients of all ages and ocular diagnoses, including with Snellen and HOTV charts, color vision testing, and stereopsis.
  • Administer topical eye medications under specific physician orders in preparation for testing, as permitted by state law and regulation.
  • Perform other objective ophthalmic testing and automated image capture as indicated.
  • Make and cancel Optometry, Ophthalmology, medical clearance, and diagnostic appointments.
  • Obtain and prepare medical information, including records, files, forms, and diagnostic results, for providers.
  • Record relevant medical information for providers, complete forms, and enter necessary data.
  • Document medical and ocular histories electronically; set up laboratory, X-ray, and other requisitions as needed.
  • Label specimens and pathology request forms, and document specimens according to departmental procedures.
  • Set up and assist with minor eye surgical procedures by preparing supplies and handling instruments.
  • Anticipate provider needs by preparing supplies, instruments, and equipment.
  • Clean, wrap, label, and restock instruments, changing cleaning solutions as needed.
  • Maintain equipment and order and stock supplies.
  • Order and maintain inventory par levels for supplies, forms, and medications.
  • Keep the work area clean.
  • Call patients with provider messages and document the disposition.
  • Document, update, and process records relating to provider appointments.
  • Perform surgical scheduling functions as needed.
  • Participate in training and orientation of new personnel.
  • Perform other related duties as necessary.
  • Demonstrate the knowledge, skills, abilities, and behaviors necessary to provide culturally sensitive service.

About the Company

Kaiser Permanente

Integrated healthcare provider and payer platform

Kaiser Permanente runs an integrated healthcare platform that lets members manage and pay medical, premium, and pharmacy bills online. It serves Medicare Advantage, Individual and Family, and non-employer plans, offering options to pay as a guest or set up payment plans. The platform works by presenting a centralized online portal where users can view bills, choose how to pay, and handle multiple types of charges in one place. Revenue comes from premiums and medical services fees, while the service aims to reduce administrative work for both providers and patients and encourage on-time payments. What sets Kaiser Permanente apart is its combination of healthcare services with a single billing experience across multiple plan types, focusing on a user-friendly, centralized payment process rather than handling billing through separate systems. Its goal is to provide a straightforward, reliable way for members to manage and pay their bills, improving convenience and payment timeliness.

Company size
10,001+
Company stage
Grant
Total funding
$7.5M
Headquarters
Oakland, CA
Founded
1945

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