Product Manager, ServiceNow

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. 

Does working with some of Canada’s most talented minds in innovation supporting retail, digital consumer solutions and analytical platforms excite you? Loblaw Technology powers some of Canada’s most game-changing retail solutions, giving our customers the ability to live their lives well.

Come work with a team that values diverse ideas, fosters a culture of inclusion and develops our talent from within.Loblaw Technology gives you the chance to excel, and helps you to strive for success in a big way.  Keep reading to learn more!

Product Manager, ServiceNow

Location: Brampton, ON

As a Product Manager, ServiceNow at Loblaw, you will play a pivotal role in shaping and advancing our enterprise ServiceNow platform, improving how teams work, collaborate, and access technology services across the organization.

You will own the product roadmap, oversee the platform enhancement portfolio, and champion continuous improvement and business adoption. Working closely with business stakeholders, Product Analysts, Developers, and external partners, you will translate evolving business needs into practical, scalable solutions that simplify processes, enhance user experiences, and create measurable business value.

This role offers an opportunity to influence enterprise technology decisions, shape product direction, and foster a culture of innovation, collaboration, and continuous improvement.

What You'll Do

Product Strategy & Roadmap

• Own and evolve the ServiceNow product roadmap, aligning platform capabilities, enhancement priorities, and future investments with enterprise objectives and business needs.
• Oversee the product lifecycle, including demand intake, requirements assessment, backlog prioritization, release planning, and post-implementation evaluation.
• Establish and maintain a prioritized product backlog, balancing business value, technical dependencies, operational needs, and development capacity.
• Identify opportunities to expand ServiceNow capabilities, simplify workflows, reduce manual effort, and enhance service experiences through automation and platform innovation.
• Apply product governance principles to evaluate enhancement requests, assess business impact, and maintain alignment with platform standards and long-term sustainability.

Business Engagement & Product Adoption

• Build strong partnerships with IT and business stakeholders to understand operational challenges, uncover improvement opportunities, and align ServiceNow solutions with business objectives.
• Champion the adoption of ServiceNow capabilities by identifying barriers to usage, promoting platform benefits, and encouraging consistent processes across the enterprise.
• Develop and execute adoption strategies, including stakeholder communications, user enablement, training materials, and targeted engagement initiatives.
• Facilitate regular stakeholder discussions to review product progress, align priorities, communicate upcoming enhancements, and gather feedback on evolving business needs.
• Act as a trusted product advisor, helping business partners understand platform capabilities, evaluate solution options, and maximize the value of their ServiceNow investment.

Product Execution & Cross-Functional Collaboration

• Partner with Product Analysts and Developers to translate business requirements into well-defined user stories, acceptance criteria, and technically feasible solutions.
• Guide cross-functional teams toward shared product priorities, reinforcing accountability, collaboration, and consistent product delivery practices without direct reporting authority.
• Coordinate user acceptance testing (UAT), validate business readiness, secure stakeholder sign-off, and facilitate knowledge transfer to deployment and support teams.
• Maintain visibility into release schedules, technical dependencies, and implementation risks, proactively addressing issues that could impact product commitments.
• Foster effective working relationships across business, technology, vendor, and offshore teams to support timely decisions, clear communication, and successful product outcomes.

Continuous Improvement & Platform Optimization

• Champion a continuous improvement mindset by regularly evaluating existing workflows, identifying inefficiencies, and recommending enhancements that improve user experience and operational effectiveness.
• Gather and incorporate user feedback, service trends, and stakeholder insights to inform backlog priorities and future product enhancements.
• Evaluate the effectiveness of implemented solutions, identifying opportunities to strengthen adoption, simplify processes, and improve service quality.
• Partner with technical teams to address recurring platform issues, prioritize sustainable solutions, and reduce operational friction.
• Monitor key product performance and adoption indicators, translating findings into actionable recommendations that support ongoing platform improvement.

Platform Operations & Partner Oversight

• Coordinate ServiceNow platform upgrades and releases, aligning technical teams, business stakeholders, testing activities, and communications to minimize business disruption.
• Serve as a key escalation point for platform-related issues, collaborating with offshore development and support teams to prioritize resolution and communicate business impacts.
• Oversee third-party vendors and system integrators, reinforcing accountability for solution quality, delivery commitments, and operational performance.
• Balance the introduction of new capabilities with platform stability, technical health, and long-term maintainability.

What You Bring

Product Management & Business Engagement

• Demonstrated experience in product management, product ownership, or enterprise application management, with a solid understanding of product lifecycle practices.
• Proven ability to shape product roadmaps, prioritize competing business demands, and translate requirements into actionable technology solutions.
• Experience driving technology adoption, business process improvements, and organizational change across diverse stakeholder groups.
• Ability to identify opportunities for workflow optimization, automation, and continuous improvement that enhance business efficiency and user experience.
• Strong stakeholder engagement and influencing skills, with the ability to build alignment, navigate competing priorities, and encourage accountability across cross-functional teams.
• Experience collaborating with Product Analysts, Developers, offshore technical teams, and external vendors in an enterprise technology environment.
• Sound judgment, problem-solving abilities, and organizational skills, with the confidence to navigate ambiguity and resolve complex challenges.

Technical Knowledge & Platform Expertise

• Experience working with ServiceNow platform capabilities, administration functions, and enterprise application workflows.
• Understanding of ServiceNow configuration, integrations, platform upgrades, and release management processes.
• Familiarity with ServiceNow reporting and Performance Analytics to assess platform performance, adoption, and improvement opportunities.
• Working knowledge of JavaScript and technical solution design concepts.
• Knowledge of ITIL practices and IT service management processes.
• Experience using product and portfolio management tools such as Jira, Confluence, or Clarity.
• Proficiency in Microsoft Excel and PowerPoint, with the ability to interpret information and develop clear, business-focused presentations.

Communication & Cross-Functional Influence

• Strong communication and presentation skills, with the ability to engage effectively with business stakeholders, technical teams, and senior leadership.
• Ability to translate complex technical concepts into clear business implications, recommendations, and actionable next steps.
• Confidence facilitating discussions, influencing decisions, and building consensus across teams without formal reporting authority.
• A collaborative and proactive approach to strengthening team practices, encouraging knowledge sharing, and promoting continuous improvement.
• Ability to communicate product priorities, progress, and business outcomes through concise, compelling narratives.

What Loblaw Offers You

We offer flexibility and balance, and an environment that sets you up for success no matter where your workspace is located.

Here, you will find a great team to help you achieve your goals as you help us achieve ours! Work in our fast-paced, exciting Technology environment, helping our stores, colleagues and customers every day.

Loblaw colleagues also enjoy:

• Work Perks Program
• On-site GoodLife Fitness, Basketball & Volleyball courts, Ice Rink, Groceries delivered to work via PC Express, Dry Cleaning services (1PCC Office)
• Tuition Reimbursement & Online Learning
• Pension & Benefits
• Paid Vacation

If you’re up to the challenge, then we would love to hear from you. Apply today, and get the process started.

Loblaw recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. At Loblaw, we celebrate diversity and strive to build a culture of inclusion where differences are embraced, valued and supported.  We are committed to being an equal opportunity employer and encourage people from all backgrounds and identities to apply to our jobs.  Accommodation in the recruitment, assessment, and hiring process is available upon request for applicants with disabilities.

We thank all candidates for their interest but please note, those candidates who meet the minimum requirements for the position will be contacted.

www.Loblaw.ca/careers

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

Hiring Range / Échelle salariale à l’embauche :$100,000.00 - $132,000.00 / 100.000,00$ - 132.000,00$ (per year / par an)A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

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