All Accor

Global hotel management, franchising, loyalty program

Food & Beverage Executive

Dining, Bar & Counter ServiceUpdated on Nov 11

Full-timeKolkata, West Bengal, IndiaNo salary listedIn-person

About the Job

Requirements

Secondary or high school education.
Additional certification in Food & Beverage is advantageous.
Good reading, writing, and oral proficiency in English.
Ability to speak other languages and basic understanding of local languages are advantageous.
At least 2 years of relevant experience in a similar capacity.
Working knowledge of Microsoft Excel, Word, and PowerPoint.

Responsibilities

Coordinate and assist with opening and closing duties, ensuring all settings are completed according to standards and procedures before operations begin.
Assist management in supervising junior team members and casual labor within the assigned section, ensuring tasks are completed on time and according to instructions and departmental standards.
Take and record restaurant reservations and cancellations according to departmental standards, and reconfirm reservations daily by phone or email.
Take food and beverage orders according to guests’ requirements and preferences.
Deliver food and beverage services according to departmental standards and procedures.
Ensure food and beverages are served according to service standards.
Upsell and promote food and beverage offers to maximize sales revenue, and cross-sell other dining venues when the outlet is full.
Remember individual patrons’ names and preferences to provide personalized service.
Apply necessary precautions in accordance with hotel food safety and hygiene standards, including HACCP.
Collect food and beverage supply requisitions and ensure collected stock matches the requisition.
Handle guest complaints and comments tactfully and efficiently, and report complaints, incidents, or other irregularities to management.
Supervise and assist with assigned work-station activities and oversee outlet operations in management’s absence.
Assist other Food & Beverage outlets during peak periods or when required.

Desired Qualifications

Additional certification in Food & Beverage is advantageous.
Ability to speak other languages and basic understanding of local languages are advantageous.

Job Description

Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operation
Assist management to supervise junior team members and casual labor under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
Take and record restaurant reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis
Take food and beverage orders according to guest’s requirements and preferences
Deliver food & beverage services in accordance to departmental standards and procedures
Ensure that all food & beverage are served according to service standard
Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full
Try to remember individual patron’s names and their preferences to extend a personalized service
Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
Collect food and beverage supply requisition, ensure that the stock collected is as per requisition
Handle guests’ complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to management
Supervise and assist in assigned work station’s activities and oversee the operation of outlet in the absence of management
Assist other Food & Beverage outlets with their operations during peak times or when required

Qualifications

Secondary / High school education
Additional certification(s) in Food & Beverage will be an advantage
Good reading, writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage
Minimum 2 years of relevant experience in a similar capacity
Working knowledge of MS Excel, Word, & PowerPoint

Additional Information

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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