Customer-focused mindset with a strong sense of urgency.
Strong project management and organizational skills.
Exceptional attention to detail and accuracy.
Ability to manage multiple projects simultaneously in a deadline-driven environment.
Strong mathematical, analytical, and problem-solving skills.
Excellent verbal and written communication skills.
Ability to prioritize tasks and adapt to changing production requirements.
Ability to work collaboratively across departments.
Proven history of punctuality and a strong work ethic.
Proficiency in Microsoft Office 365.
High school diploma or equivalent.
One to three years of customer service experience.
Ability to read and write in English.
Ability to sit, stand, and walk throughout the workday.
Ability to occasionally bend at the waist and stoop.
Ability to occasionally lift up to 25 pounds.
Ability to visually inspect printed materials for quality and accuracy.
Flexibility to work extended shifts and/or weekends, including mandatory overtime during high-volume production periods and other increased workloads.
Responsibilities
Support and collaborate with Account Managers to understand customer expectations and project requirements.
Review job specifications, production requirements, and workorder instructions for accuracy and completeness.
Perform clerical and administrative tasks supporting daily customer service options, including measuring, cutting, folding, and assembling packages for production.
Verify availability of materials and inventory.
Assist with quality assurance efforts to mitigate production discrepancies.
Build strong working relationships with internal teams.
Support continuous improvement initiatives to increase efficiency, quality, and throughput.
Obtain and understand in-depth knowledge of direct mail and nonprofit industry terminology.
Perform other duties as required.
A Project Coordinator assists the Account Manager and is a critical link between Account Management, Data Processing, Print Production, Inventory Control, and Quality Control. The Project Coordinator maintains the highest level of customer service and ensures the execution of direct mail production projects from concept to completion.
Schedule: 8:00 am - 5:30 pm; Monday through Friday; Overtime as needed
Due to the nature of our business, mandatory overtime is required during high-volume production periods and other times of increased workload. Flexibility to work extended shifts and/or weekends is an essential requirement of this position.
Duties/Responsibilities:
Support and collaborate with Account Managers to understand customer expectations and project requirements.
Review job specifications, production requirements, and workorder instructions for accuracy and completeness.
Perform a range of clerical and administrative tasks to support daily customer service options, including measuring, cutting, folding, and assembling packages for production.
Verify availability of materials and inventory.
Assist with quality assurance efforts to mitigate production discrepancies.
Build strong working relationships with internal teams.
Support continuous improvement initiatives to increase efficiency, quality, and throughput.
Obtain and understand an in-depth knowledge of the direct mail and non-profit industry terminology.
Performs other duties as required.
Required Skills/Abilities:
Customer-focused mindset with a strong sense of urgency.
Strong project management and organizational skills.
Exceptional attention to detail and accuracy.
Ability to manage multiple projects simultaneously in a deadline-drive environment.
Strong mathematical, analytical, and problem-solving skills.
Excellent verbal and written communication skills.
Ability to prioritize tasks and adapt to changing production requirements.
Ability to work collaboratively across departments.
Proven history of punctuality and a strong work ethic
Proficiency in Microsoft Office 365.
Education and Experience:
High School Diploma or equivalent required
1 - 3 years of Customer Service experience
Ability to read and write in English
Physical Requirements:
Ability to sit, stand, and walk throughout the workday.
Requires occasional bending at the waist.
Requires stooping on occasion.
Ability to occasionally lift up to 25 lbs.
Ability to visually inspect printed materials for quality and accuracy.
Moore is a data-driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels, and devices. We are an innovation-led company that is the largest marketing, data, and fundraising company in North America, serving the purpose-driven industry with clients across education, association, political, and commercial sectors.
How We'll Support You:
Join the largest marketing and fundraising company in North America serving the nonprofit industry, where we prioritize innovation and professional growth.
Collaborate with industry subject matter experts with over 5,000 employees across the enterprise.
To help you stay energized, engaged, and inspired, we offer a wide range of benefits, including comprehensive healthcare, paid holidays, and paid time off so you can have the time and space to recharge and pursue your other passions and be with the people you care about.
Moore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.