Documentation Lead

About Digital Asset & the Canton Network
Digital Asset builds the technologies that are reshaping the foundations of financial markets. Our mission is to create the world’s most trusted, privacy-enabled, and interoperable digital infrastructure for global finance.

At the heart of this mission is the Canton Network — the blockchain purpose-built for institutional finance. Uniquely combining privacy, compliance, and scalability, Canton enables real-time, secure settlement across multiple asset classes. Governed by the Canton Foundation with participation from leading financial institutions, it is the proven link between the promise of blockchain and the power of global finance.

Founded in 2014 and headquartered in New York City, with offices in London, Zurich, Budapest, Hong Kong, and Sydney — we are on a mission to transform finance — and that transformation is now playing out rapidly on the Canton Network.

If you’re interested in playing a crucial role at the intersection of traditional and crypto-capital markets and want to help bring the next trillion dollars of finance on-chain, join us.

Responsibilities

Opportunity
As the Documentation Lead for Canton Network, you will serve as the guardian of the ecosystem's knowledge, owning and maintaining world-class documentation as the single source of truth for the entire community. You will sit within the Education vertical and work to ensure that every builder has the resources they need to successfully build on Canton.

• You will go beyond simple editing and actively manage the documentation strategy to deflect support tickets and accelerate developer onboarding. Your success will be defined by the content's digestibility and discoverability, ensuring developers can find answers quickly and independently. You will collaborate closely with Product and Engineering to keep documentation synchronized with rapid release cycles while also leveraging ecosystem partners to scale content production.
• Own, maintain, and evolve world-class documentation that serves as the single source of truth for the Canton ecosystem.
• Collaborate with Product and Engineering teams to drive feedback loops to ensure documentation stays synchronized with the latest software release cycles.
• Produce and maintain Canton’s developer docs, including conceptual docs, tutorials, guides, upgrade notes, SDK/API documentation, etc.
• Monitor and improve documentation SEO and searchability to minimize "no result" queries and close content gaps.
• Leveraging LLM-enhanced search tools and search analytics to identify content gaps where users are asking questions but finding no documentation.
• Analyze documentation metrics including drop-off rates, heatmaps, and sentiment feedback to continuously optimize the information architecture and content flow.
• Work to increase the Deflection Rate by proactively solving user issues through clear documentation and reducing the volume of support tickets coming into Sales and Client Experience.
• Collaborate with ecosystem partners and vendors to expand documentation coverage and quality.
• Support the Evangelism team by providing accurate technical content to inform outreach and advocacy efforts.
• Maintain the documentation repository architecture, including automated deployments via GitHub Actions and a single source of truth.

NO AGENCIES PLEASE

Requirements

• You are obsessed with clarity and know that good documentation is the difference between a developer adopting a tool or abandoning it.
• You have proven experience as a technical writer or technical writing lead, including managing writers and driving documentation strategy.
• You have experience treating documentation as a product by tracking usage, sentiment, and success metrics like ticket deflection to prove ROI.
• You have a strong technical aptitude and can read code and work closely with engineers to translate complex technical concepts into accessible guides.
• You are data-driven and comfortable using tools like Google Analytics or heatmaps to identify where developers are getting stuck.
• You have experience working in a fast-paced environment where software updates are frequent and you know how to keep docs from going stale.
• Excellent spoken and written English.

Benefits

We offer a comprehensive benefits package designed to support the well-being of our team members. Health and insurance benefits vary by region to ensure local relevance and compliance, and may include medical, dental, and vision coverage.

Digital Asset is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, religion, sexual orientation, age, disability, citizenship status, veteran status or any other basis protected by applicable law. If and as required by applicable law, all persons hired to work at Digital Asset will be required to verify identity and eligibility to work in the location for which they have an offer to work and to complete the necessary employment eligibility verification documents upon hire. Applicants with disabilities who require accommodation should contact [email protected].

As part of our commitment to equal opportunity, Digital Asset believes that all employees should receive equal pay for equal work and is committed to this principle in its pay structure. DA also offers family-friendly benefits in addition to flexible work arrangements.