General Manager

If you’re looking for a purpose and not just a job, join the Smoothie King team and turn your purpose into a fulfilling passion!

Whether it’s your first job or your next career move, this is a place where your voice matters, your growth is supported, and your work has real impact.

We are not just the original smoothie brand; we are on a mission to inspire people to live a healthy and active lifestyle, because we are a brand that truly cares. We care about our team, creating a positive, supportive place to work. We care about our guests, helping them live healthier, more active lives. And we care about our communities, blending goodness into everything we do. With over 1,200 stores and counting, our success starts with our team! That’s why we focus on creating a workplace where people love to be; where teammates feel like family, and energy, fun, and positivity are part of the everyday culture.

Join us and become a part of our winning recipe: Hire the best people, use the best ingredients, and blend with a purpose.

Overview

As a General Manager, you are the leader of your business and the driving force behind your team's success. You will create an environment where Team Members feel supported, guests feel welcomed, and operational excellence thrives. This role is responsible for building high-performing teams, delivering exceptional guest experiences, driving business results, and ensuring Smoothie King's standards are executed consistently. The ideal candidate is a hands-on leader who inspires others, embraces accountability, and is passionate about developing people while growing the business. If you enjoy leading from the front, coaching others to reach their potential, and making a positive impact in your community, we'd love to meet you.

• Recruit, hire, train, develop, and retain a high-performing team that delivers an exceptional guest experience and supports Smoothie King's mission to inspire people to live a healthy and active lifestyle.
• Lead by example, creating a positive, engaging, and accountable work environment that promotes teamwork, respect, and continuous growth.
• Coach and develop Team Members through on feedback, recognition, and performance management to maximize individual and team success.
• Deliver an outstanrding guest experience oby ensuring every guest interaction reflects Smoothie King's values and commitment to excellence.
• Drive store performance by achieving sales, profitability, labor, and operational goals.
• Analyze key business metrics, including sales trends, labor performance, food costs, and guest feedback, and implement action plans to drive results.
• Utilize operational tools and reporting, including profit and loss statements, scheduling systems, inventory management tools, and daily business reports to effectively manage the business.
• Ensure compliance with all food safety, sanitation, health, and operational standards, maintaining a safe environment for guests and Team Members.
• Manage inventory and vendor relationships to ensure product quality, product availability, and effective cost control.
• Maintain accurate cash handling, deposits, and financial controls in accordance with company policies and procedures.
• Champion and uphold Smoothie King brand standards, ensuring consistent execution across all aspects of store operations.
• Ensure store appearance, cleanliness, equipment maintenance, and overall facility standards consistently meet or exceed company expectations.
• Execute company initiatives, promotions, and operational programs while inspiring the team to embrace and support organizational goals.
• Develop and implement local store marketing and community engagement efforts to increase brand awareness, drive traffic, and strengthen community relationships.
• Recognize and celebrate individual and team achievements using company programs and creative recognition strategies that foster engagement and retention.
• Collaborate effectively with Operations, Training, Marketing, People Services, and other cross-functional partners to support store success and continuous improvement.

Demonstrate flexibility and a growth mindset by embracing new initiatives, adapting to changing business needs, and supporting additional responsibilities as assigned.

Responsibilities

• Strong leadership skills with the ability to inspire, motivate, and hold a team accountable to high standards.
• Demonstrated business acumen and sound decision-making skills with a focus on achieving operational and financial goals.
• Excellent communication and interpersonal skills with the ability to build positive relationships across all levels of the brand.
• Ability to thrive in a fast-paced environment while effectively prioritizing competing demands and adapting to changing business needs.
• Strong organizational skills and attention to detail.
• Self-starter with a proactive, solutions-oriented mindset.
• Demonstrate integrity, professionalism, and accountability in all interactions and decisions.
• Ability to analyze information, identify opportunities, and implement effective action plans.
• Commitment to creating a positive, inclusive, and engaging team culture.
• Ability to work a flexible schedule, including days, evenings, weekends, and holidays, based on business needs.
• Ability to stand for extended periods and perform the physical requirements of a restaurant environment.
• Reliable transportation.

Qualifications

• High school diploma or equivalent required. Associate's or Bachelor's degree in Business, Hospitality Management, or a related field preferred.
• Minimum of 2 years of leadership experience managing a team in a restaurant, retail, hospitality, or other customer-focused environment.
• Experience managing day-to-day operations, including staffing, scheduling, inventory, and financial controls.
• Experience driving operational performance and achieving business results.
• Basic computer proficiency, including Microsoft Office applications and POS systems.
• ServSafe Certification or ability to obtain certification upon hire.
• Knowledge of applicable federal, state, and local employment, workplace safety, and food safety regulations preferred.

What We Offer

Join our team and enjoy an unusually fun work environment with an upbeat atmosphere and great team members. It is our purpose to maintain an environment our team members can brag about, where our focus and belief are built on our core values: We Are Better Together, We Keep Evolving, We Live Our Mission, We Do the Right Thing, and We Focus and Finish. With our core values at the forefront of every decision we make, it allows for collaboration, passion, and a no-limits mindset when it comes to your future! We keep our team happy with our great benefits package, free smoothies, flexible work schedules, office lunches and parties, monthly fitness challenges, free gym access, and more fun activities to make Smoothie King a happy and healthy place to work.

Our Mission

Inspire people to live a healthy and active lifestyle.

Our Vision

We make the world a better place by nourishing healthy habits.

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At Smoothie King, when we say inspire people, we mean everyone. We champion a diverse and inclusive workforce that is representative of the guests we serve. We blend the unique members of our brand, celebrating what is both common and different to grow better together and Rule the Day. The foundation of our diversity efforts is closely tied to our core values, which includes “We Are Better Together” and “We Do the Right Thing”. We are proud to be an equal opportunity employer and consider all qualified candidates, without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, or medical condition or disability. If you are a person with a disability and you need assistance in applying for a position with Smoothie King, please call our People Services Department at 214-935-8900 and direct assistance will be provided.