Service Desk Engineer

Qualco Group and Cenobe join forces with Mysten Labs and xMoney to build a unified digital ecosystem for financial services. The partnership unites artificial intelligence, blockchain, cybersecurity and digital payments to deliver new standards of transparency, security and efficiency across financial transactions Qualco Group, together with Cenobe, the Group's cybersecurity arm, today announced the signing of a Memorandum of Understanding with Mysten Labs and xMoney, the next generation platform for financial applications and payments. The agreement marks a defining moment for the Greek technology landscape and positions all four organisations at the forefront of the digital transformation reshaping global finance. The objective of the partnership is the joint development of integrated digital solutions for the financial sector, combining artificial intelligence, blockchain technology, cybersecurity and modern payments infrastructure within a single, coherent architecture. The collaboration is focused on raising transactional transparency and operational efficiency to a new level, while strengthening regulatory compliance and data security across the full spectrum of financial services. At the same time, it is designed to unlock new capabilities for financial institutions, enhancing their operational performance and the experience they deliver to their clients. The alliance between Qualco Group, Cenobe, Mysten Labs and xMoney is grounded in a shared strategic vision: to bring together complementary capabilities and build long horizon solutions for an industry undergoing structural change. Qualco Group contributes more than two decades of experience in financial services, deep expertise in regulatory frameworks, and a proven ability to design and operate sophisticated technology ecosystems. Cenobe brings world class cybersecurity capabilities, ensuring the highest standards of data protection and system reliability. Founded by the core team behind Meta's pioneering stablecoin initiative, Mysten Labs is a group of leading technologists working at the frontier of distributed systems, programming languages and cryptography. Mysten Labs is the original contributor to Sui, a next generation Layer 1 blockchain on which money moves with the same ease and speed as information. xMoney completes the alliance as a fully regulated, MiCA compliant payments network, contributing deep expertise in digital payments and the infrastructure that powers transactions across Europe. Bringing together artificial intelligence, blockchain and digital payments offers a coordinated response to some of the most critical challenges in financial services today: rebuilding trust in the system, improving operational efficiency, and creating verifiable transparency at every layer of the transaction. A central priority is to deliver tangible value to Qualco Group's clients through access to advanced technologies and expanded operational capabilities. In joint statements, the leadership teams of the four organisations highlighted the strategic importance of the partnership for the development of trusted and innovative solutions in the financial sector. Mr Orestis Tsakalotos, Executive Chairman of Qualco Group, stated: "At a moment when technology is redefining the very foundations of the financial industry, we have chosen not to be observers but architects of what comes next. Our alliance with Mysten Labs and xMoney is concrete proof that Greek entrepreneurship can stand at the front line of global innovation. We are building today the infrastructure of trust on which the next generation of financial services will rest, with vision, responsibility and a deep belief in the power of partnership." Dr Kostas Chalkias, Co-founder and Head of Cryptography at Mysten Labs, said: "Trust, security and transparency are the essential ingredients required to ensure the success of digital payment infrastructures. Blockchain technology is the tool that allows us to deliver all three at scale." Mr Athanasios Panagiotopoulos, Managing Director of Cenobe, noted: "Cybersecurity is the foundation upon which trustworthy financial services are built. Without it, no innovation can scale and no client relationship can endure." Mr Gregory Siourounis, General Manager of xMoney, commented: "Digital payments are a foundational pillar in the evolution of modern transactions and a powerful enabler of financial inclusion across borders." Mr Miltos Georgantzis, Group CEO of Qualco Group, stated: "Teaming up with technology leaders of this calibre reinforces our commitment to deliver solutions that combine agility, security and technological excellence, setting a new benchmark for what financial institutions and their clients should expect." The collaboration lays the foundation for the deployment of meaningful technological innovation in a sector that demands consistency, adaptability and tangible client value. The initiative aims to contribute to the shaping of a modern and efficient digital transactions environment, supporting the optimal allocation of financial resources and strengthening the competitiveness of the broader economy.

Qualco Group delivers significant growth during its first year as a public company. Qualco Group delivered a solid first year as a public company, with disciplined execution against the strategic objectives set at IPO. Its performance confirms that Qualco Group remain on track to meet its medium-term guidance, with clear momentum carrying into 2026 and beyond. In FY 2025, the Group achieved 17% year-on-year revenue growth and 12% year-on-year Adjusted EBITDA growth. For the twelve months ended 31 December 2025, Qualco Group delivered an Adjusted EBITDA margin of 20%, in line with the IPO guidance. Leverage remained stable at 0.8x Net Debt (excluding SCI Proceeds and Leases) to Adjusted EBITDA, and cash conversion stood at 48%. Despite macroeconomic uncertainty and broader pressures across the IT software industry, Qualco Group outperformed its FY 2024. This reinforces its confidence in delivering sustainable mid-teens revenue growth and in executing Qualco Group's strategic vision. 2025 delivered tangible first-year progress across the four pillars of its strategy. Qualco Group took decisive steps toward becoming an AI-first company, investing in a 2026 product pipeline that includes Agenly, ML Studio, and the Qualco Centre for Applied Research & Technology (QART). Qualco Group has accelerated international growth, with meaningful new wins across both its established Qualco Technology business and its newly formed ICT unit, Quento. Qualco Group leveraged its technology to extend the reach of its platforms, launching Uniko in partnership with National Bank of Greece and ODS in partnership with Piraeus Bank. And Qualco Group materially expanded its Portfolio Management segment in Greece, where AUM more than doubled. Every core indicator confirms that Qualco Group is on track and accelerating. Artificial intelligence sits at the centre of how Qualco Group compete and how Qualco Group operate. Built on 25 years of proprietary regulated workflow data, its AI strategy is two-sided by design. Outward, Qualco Group is embedding AI directly into the products its clients rely on. Inward, Qualco Group is applying the same technology to its own operations and raising productivity across the entire Group. The early results are encouraging and support its medium-term margin trajectory. Qualco Group view AI not as a threat to its business model but as the most powerful accelerator of its competitive position. These results reflect the dedication of its entire organisation and the strategic leadership of its Board of Directors. As Qualco Group move through 2026, Qualco Group remain focused on executing its roadmap while upholding the operational discipline and governance standards that have defined its progress to date. Its mission is unchanged: to create technology that transforms the credit ecosystem for the better. Qualco Group look forward to continued engagement with all its stakeholders as Qualco Group build on this foundation and deliver sustained value over the long term. Segments. [Note:] [1. Figures exclude intragroup revenue eliminations and adjustments 2. Figures include intragroup eliminations and adjustments] Qualco Group operate as three business segments as of January 1st, 2025. Diverse revenue channels to accommodate growth. * International revenue growth accelerated in 2025 (13 new major clients, including 6 foreign banks, in 7 countries apart from Greece). * Software & Services increased to 7%. * Energy & Utilities dropped below 50%, with revenues split among more key clients, eliminating client concentration risk. Financial results highlights. Exceptional YoY Revenue Growth Outperforming Guidance & Resilient Profitability * Group revenue for FY 2025 has increased by +17% YoY, outperforming IPO guidance of mid-teens growth, driven by growth across both Platforms and Software & Tech. * Adjusted EBITDA for FY 2025 of €43m grew 12% YoY, reaffirming its confidence in delivering solid profitability. Qualco Group maintain profitability in line with the IPO Medium Term guidance of an approximately 20% EBITDA margin within two years post-IPO * Group operational efficiency delivered by AI adoption will accelerate profit growth and expand profit margins. * Adjusted Net Income for FY 2025, excluding the share awards and the one-off expenses incurred in 2025, comes to €17m, up 6% YoY, demonstrating resilience and management focus on delivering long-term returns for shareholders in line with the strategic growth vision. * Adjusted Attributable Net Income for FY 2025 is €7m, down 52% YoY; yet recovering to positive within the second half of 2025 from €(2)m in H1 2025. This demonstrates that the Group's collective growth offsets the impact of Non-Controlling Interests, leading to strong shareholder returns in the medium term, also supported by the upside from the Group's JVs * Capex/Revenues increases modestly to 8.6% for FY 2025 vs the medium-term guidance of 7%, due to preemptive investment in AI and Deep Tech to position Qualco Group ahead of technological developments and enhance the competitive advantage of its solutions. These investments include the Qualco Centre for Applied Research & Technology (QART), which develops Algorithmic Solutions & Dual-Use Systems. * Cash Flow from Operations increases significantly, paving the way for further improvement in working capital as per the IPO Plan. * Group achieved 48% cash conversion in FY 2025, in line with guidance. * Average cost of debt of 3.9% in FY 2025 vs 4.8% in FY 2024 and 4.0% in H1 2025, despite rising interbank rates and the ECB stopping its rate cuts since July 2025, as well as benefiting from additional utilisation of RRF. * Cash position, excluding the remaining IPO proceeds, comes at €39 million and still shows a vast improvement vs FY 2024, driven by strong FY 2025 profitability and enhanced cash flow management. IPO Proceeds update. * IPO Proceeds investments on track with the 18-month deadline (64% allocated to investments within the first year). * M&A Used IPO proceeds include the investments in Empedus, Cenobe, Middle Office, DD Synergy and the establishment of Quento (the ICT arm of Qualco Group). * Platforms Used IPO Proceeds include the investments in the real estate & mortgage platforms, Uniko and ODS, as well as the UK financial wellness platform Togglit and the UK EPS Panel Manager platform. * Working Capital Used: IPO Proceeds include the deployment of the designated proceeds to improve working capital for the Group.

Thames Water partners with Qualco UK to advance customer engagement and affordability management. QUALCO UK Limited (Qualco UK), part of Qualco Group, today announced a strategic 3-year partnership with THAMES WATER UTILITIES LIMITED (Thames Water), the largest water utility in the UK, serving 16 million customers across London and the Thames Valley. The partnership aims to strengthen customer engagement, affordability management and operational efficiency through modern, data and technology-driven capabilities. As part of its ongoing transformation, Thames Water is evolving how it engages with customers, with a strong focus on affordability, transparency and positive customer outcomes. To support this, the company is investing in advanced technology and analytics that enable fair and consistent customer treatment, while reinforcing operational resilience and long-term sustainability. Following a comprehensive formal bid and Invitation to Negotiate process, Thames Water selected Qualco Collections and Recoveries platform (QCR), a data-driven solution for managing customer accounts and decisioning, integrated with Qualco ExtraCollect, a proven capability for overseeing third-party account handling and treatment strategies, to support a more structured and efficient approach to customer account management. Delivered as a hosted, plug-and-play solution, the platform integrates with Thames Water's core billing environment, with Atos providing specialist SAP integration expertise to ensure alignment with Thames Water's enterprise architecture. The solution replaces legacy tooling with real-time prioritisation and automated workflows. As part of the programme, predictive modelling will be applied to assess its impact on prioritisation and treatment effectiveness, supporting early outcome measurement and a clear roadmap for continuous performance optimisation. Qualco UK will further enhance the QCR deployment through its integrated panel management services, delivered via its proprietary ExtraCollect platform. To date, ExtraCollect supports 22 clients and manages over £10 billion in portfolios across the UK credit industry, excluding Thames Water. This combination strengthens Thames Water's ability to support customers facing affordability pressures, optimise social tariff strategies and demonstrate compliance with evolving regulatory expectations, while safeguarding operational performance. With Thames Water embarking on a multi-year transformation programme, this investment provides a strong foundation for delivering improved customer outcomes, operational efficiency, and long-term financial sustainability. "This initiative forms part of our wider programme to improve how we support customers, particularly those facing affordability challenges," said Nina White, Director of Income, at Thames Water. "By investing in modern, integrated technology, we are strengthening fairness, transparency and efficiency across our operations." "We are proud to partner with Thames Water on a programme that brings together technology, operational capability and regulatory discipline to address one of the most demanding customer environments in the UK," said Spyros Retzekas, Deputy CEO at Qualco Group. "Affordability and fair customer treatment are core operational priorities," said Christian Jacob, Managing Director at Qualco UK. "This partnership supports Thames Water in strengthening customer engagement through modern, data-driven decisioning, while delivering the efficiency, transparency and control required in a highly regulated environment." Tech & Innovation Qualco Group as an innovation catalyst. Qualco Group offers technology solutions and tech-driven services in the Credit Tech, Digital Tech, and Property Tech sectors. 23/11/2022 Partnership Tech & Innovation Qualco Group acquires a majority stake of 70% in Middle Office. Qualco Group announces it has acquired a majority stake of 70% in Middle Office, a company providing specialised services to manage and monitor Wholesale Portfolios effectively. The partnership marks the establishment of the Business Process Outsourcing Unit within Qualco Group, which will address banks, Servicers, and utilities. These new services will enable the organisation's clients [...] 15/07/2024 Tech & Innovation "Artificial Intelligence & Big Data: Innovative solutions for modern needs." The 3rd experts talk by ImpacTalk. "Artificial Intelligence and Big Data: Innovative solutions for modern needs" is what its 3rd episode by ImpacTalk focuses on. Its special guests, John Gikopoulos, Chief Innovation Officer, Head of AI & Analytics at Qualco Group; Valerio Matola, Composer & Founder of the Kallos Group, Co-founder of the GATE AI Project, Engagement Manager, and AI & Applied Intelligence at QUALCO; Alexandros Noussias, Collaborating Researcher, The AI Lab, define in simple terms what Artificial Intelligence and Big Data are. 13/12/2022